FAQs

This is a text block. Click edit button to change this text.

Why Choose Us

We expect most customers to save over $200 per year on their electricity with Pogo. These savings are possible for three reasons:
1. We have great low rates, as much as 20% lower than the big guys
2. We have no fee on nearly everything: no startup or disconnect fees, and no payment fees – including late payment fees

By treating you right and not surprising you with hidden fees or shocking bills at the end of the month, we expect that you’ll save a lot of money on your electricity (even if that means that we make a little less).

Our energy supply comes from the same place and provided to you just like the big guy – that’s the beauty of Texas electirity. Furthermore, during [weather related] electrical outages, Pogo will make sure to put you intouch with your transmission and distribution utility provider who is responsible for delivering your electric service safely and securely regardles of who you choose as your provider. (should we list the names of TDUs here?)

Pogo Energy pay as you go electricity lets you pay in advance for your electricity, as much or as little as you need. You control the amount you pay at any time, on a convenient schedule that works best for you.  This gives you more flexibility to manage your budget.

No. Never. We know you’re going to love being a Pogo Energy customer so much that we don’t need to lock you into a long term contract. If you’re not 100% satisfied with our service, you can switch to another provider without any fees or hassles from us. We plan to keep you as a customer by saving you money every month and providing great service, without any gimmicks or contracts.

At Pogo, we believe there’s a better way to do things. We believe that you should know how much electricity you’re using each day, and you should be in control of how much you spend on electricity. By paying in advance for your electricty with Pogo, we’ll keep you informed of how much electricity you have left, and we won’t charge you a late fee or disconnect fee if your balance ever goes below zero. No surprises, no hassles, no BS.

With postpaid electricity plans, you receive a “surprise” bill each month informing you of the electricity you’ve used and how much you’re required to pay for it. There’s a reason it’s called “bill shock”! And if you don’t make your payment on time, you’re likely to get hit with a late payment fee, disconnect or reconnect fees, and other hidden fees.

In 2002 Texas transformed (or “deregulated”) the way electricity is delivered to consumers in about 85% of the state. This deregulation seperated the electiricty generators (power plants), the distributors (TDUs or TDSPs) and the retail electric providers (REPs). Pogo Energy is a pay-in-advance REP that participates in most of the deregulated electricity markets in Texas.

Getting Started

Pogo Energy is available across the great state of Texas in most deregulated areas. To find out if we provide electricity service in your area, visit our electricity plans page which first asks for your address or zip code, www.PogoEnergy.com/Plans. From there you can choose to enroll online in as little as two minutes, or you can click to chat or call us at 888.764.6669 to get started. But if you’re too busy to click or chat and want a general idea of where we provide service, we provide service throughout North Texas, Dallas/Ft. Worth, Houston, Corpus Christy, Rio Grand Valley, and plenty of other locations.

The only personal info we need is your name, physical address and your mobile phone number (to send you low balance alerts). We’ll never ask for a social security or driver’s license number, and we don’t run a credit check. We do ask for some other items like your birthday and creating a password (both for account access validation in the future), but that’s about it. Our process is so simple, we bet you can enroll with us in under two minutes and start saving money right away. Visit www.PogoEnergly.com/Enroll to get started.

Getting started is easy, and we bet you can enroll with us under two minutes. Visit www.PogoEnergly.com/Enroll, click to chat, or call us at 888.764.6669 and start saving money today. The way we keep enrollment fast and easy is by not asking you for a bunch of information that isn’t important. We never ask for a social security or driver’s license, we don’t do a credit check, require a deposit or lock you into a long-term commitment.

You can get started with as little as $20. And because we don’t charge any start-up fees, all $20 goes to your energy account. Plus, for a limited time, we’re matching new customers’ first $20 with an additional $20 of our own. So you can turn $20 into $40 in energy right now. Visit www.PogoEnergy.com/Enroll to get started.

Yes. If you activate during normal business hours Monday through Saturday, we expect to have your service activated in under two hours. We rely on support from the transmission and distribution utility (TDU) to activate your service, so while we can’t guarantee immediate activation, we’ll do everything we can to have you up and running in under two hours.

We can activate new service during normal business hours Monday through Saturday. If you’re a current customer making a payment to reconnect power, then this is available 24x7x365 via our website, www.PogoEnergy.com/Pay without any payment or reconnect fees. Service should be restored in under two hours upon our receipt of payment.

Not only “can you”, but we encourage you to switch to us from any provider. We’re confident that we can save you money, and we’re committed to giving you a worry-free, hassle-free experience. Plus, most post paid providers require you to pay them a deposit, so you’ll get that back (less anything you may owe them on your final bill).

Once you enroll with Pogo Energy and make your first payment to activate your service, any deposit that you had with the previous provider will be refunded to you per the requirements outlined by the PUCT (correct Herb?). We should provide a link to to the requirements.

It shouldn’t cost you a thing to switch, and Pogo Energy doesn’t charge any fees for enrollment. In fact, if you have a deposit with your current provider, you should be able to get that back based on their Terms of Service. However, you may want to contact your current provider to ensure you’re not under a contract with them – they may charge you an early termination fees.

We’ve got you covered here – you don’t have to do anything after enrolling with us. We’ll notify your current provider of your decision to switch to Pogo Energy – and you should have absolutely no service interruptions in the process.

We’ve got you covered here – you don’t have to do anything after enrolling with us. We’ll notify your current provider of your decision to switch to Pogo Energy – and you should have absolutely no service interruptions in the process.

After you enroll with us and make your first payment of at least $20 to activate service with us, during normal business hours (including Saturdays) it should take as little as two hours for your service to start with Pogo Energy.

Absolutely not. We work directly with your current provider to ensure your electricity stays on through the transition without and glitches or interruptions.

We can continue to provide service as long as you remain in one of our service areas. To transfer your service, please click to chat or call us at 888.764.6669. All we’ll need to know is the new service address, the date for stopping service at your current location and the date for beginning service at your new location. It’s that easy.

Yes. During the enrollment process, you will have the option to enroll now or pick a future date to coincide with a move or the end of a contract. But remember, your service won’t start with us until you make an initial payment of at least $20 even if you have enrolled. And if you’re a new customer and enroll (and pay) now, we’ll match your initial payment (of $20 or more) with $20 of our own.

Unfortunately, no. To ensure uninterrupted energy service, Texas Public Utility Commission does not allow Critical Care Customers or Chronic Condition Residential Customers to enroll in a pay-in-advance electricity services like Pogo Energy.

To establish service, you must be in one of our service areas like North Texas (DFW), Houston, Corpus Christy, Rio Grand Valley, and other locations. And you need a mobile phone that can receive text notifications.  After you enroll, you will need to make a pre-payment of at least $20 and you’re ready to go. There’s no credit check needed, no deposit, and no need for an ID like a social security card or driver’s license. And as a new customer, if you act now, we’ll even match your first payment with $20 of our own.

Rates and Plans

Our goal is to save you money on electricity every month, but to see what our electricity price (rate) is in your area, visit our plans page here, www.PogoEnergy.com/Plans.

Absolutely not. Unlike the big guys, Pogo Energy doesn’t require a deposit to get started. In fact, you can get started with as little as $20, without a deposit, annual contract, or credit check. Plus, if you enroll now, we’ll match your first payment with $20 of our own (you must make an initial payment of $20 first). Visit www.PogoEnergly.com/Enroll to enroll online in as little two minutes, and start saving today.

With postpaid electricity plans, you receive a “surprise” bill each month informing you of the electricity you’ve used and how much you’re required to pay for it. There’s a reason it’s called “bill shock”! And if you don’t make your payment on time, you’re likely to get hit with a late payment fee, disconnect or reconnect fees, and other hidden fees.

For a limited time, we’re matching new customers’ first $20 payment with an additional $20 of our own. So you can turn $20 into $40 in energy right now. Visit www.PogoEnergy.com/Enroll to get started.

We strive to keep your electricity expenses predictable at Pogo Energy, and the Texas energy market has been relatively stable over the past couple of years, so we don’t expect any major rate changes. However, because there are no long-term contracts, if our electricity costs increase, we may need to increase our rates. Likewise, if we can find ways to reduce our costs, our goal is to pass those saving along to you as well. It’s difficult to make predictions, especially about the future, but our goal is to keep our rates predictable as possible.

Additionally, in an attempt to provide you a rock-botton energy rate and also provide you predictibility, we do have a $0.50 daily fee. When you combine our energy rate and the daily fee, we’re confindent that you could save $200 or more a year with us and also have a confidence that you’re monthly energy expenses are predictable.

How Does It Work

A Deferred Payment Plan (or DPP) is our no fee, no interest, no credit check payment plan that we establish with you in the event your service balance goes negative (or is about to go negative) and you need a little help making a payment. When you’ve started a DPP with us, two important things will take place.

First, your future payments will be split so that 90% of your payment goes into your service account and 10% goes to pay down your DPP (until your DPP is repaid). And to be clear, we do not charge any fees or interest on your DPP account. This is our way of helping you keep your power on.

Second, when you establish a DPP with us, there will be a switch-hold on your account. A “switch-hold” means that you may not switch to another electric service provider until your DPP is repaid. As a good neighbor, we’re happy to help keep your power on when you need us to, but we also need to ensure we’re repaid the outstanding balance.

To request a DPP, please call us at 888.764.6669 (you may also call us to establish a new DPP even if you’re currently under a DPP). Visit www.PogoEnergy.com/Terms for all the terms and conditions relating to our Deferred Payment Plan.

Our customer service hours are Monday thru Friday, 8 am to 8 pm, and Saturday 8 am to 3 pm (Central Time).

Pogo Energy provides electricity without a monthly bill – you pay in advance for electricity as you go. However, sometimes you need proof that you have electricity with us or you just want to see your history of payments and usage. We can email you an official “Summary of Usage and Payments (SUP)” document for free, or we can print and mail you an SUP for a $5.00 fee. Click to chat or call us during business hours at 888.764.6669 to request and SUP.

We understand that things don’t go always as planned. Click to chat or call us at 888.764.6669 during normal business hours and ask about our Deferred Payment Plan (DPP) options, and we’ll do our best to help.

While we hate to see you go, you have absolutely no long-term commitments with us. If you switch to another electiricy provider, they will notify us, and your service will transfer to them automatically and no questions asked by us. Plus, we’ll return all your unused funds back to you (unless we need to print and mail you a check, then we will deduct $5.00 for handling and postage).

If you have active service with us and are experiencing a power outage, please contact your local transmission and distribution utility. For a complete list of transmission and distribution utilities please visit www.PogoEnergy.com/Contact, click to chat or call us at 888.764.6669.

There are no surpise bills at the end of the month with Pogo Energy – in fact there are no bills at all. You can always check your current service balance and estimated number of days of power remaining at www.PogoEnergy.com/MyAccount. For a Summary of Usage and Payments (SUP), click to chat or call us at 888.764.6669 and we can email a SUP to you for free, or we can print and post an SUP to you for a small fee.

A switch-hold may be placed on a your account when you have agreed to the terms of a Deferred Payment Plan with Pogo Energy (or your current electricity provider). If you feel that a switch-hold has been placed on your account by mistake or if you are moving into a new location that has a previous switch-hold on it, please click to chat or call us at 888.764.6669.

While Pogo Energy provides your electricity service, we do not generate electricity nor do we manage the extensive network (or power grid) that distributes the electricity to your home. This distribution is the responsibility of the TDU, and they are responsible for power outages and repairs. If you have have active service with us and are experiencing a power outage, you should contact your TDU. A list of TDUs and their contact information can be found at www.PogoEnergy.com/Contact.

Billing and Payments

We currently provide a one-time, $20 promotional credit to new customers when they enroll make their first payment of $20 or more with us. We also have a Deferred Payment Program in the event your account balance goes negative and you need a way to pay it back over time. We also accept payments from local charity and support groups on your behalf. Ask them to contact us at 888.764.6669 to get started.

There are several options to choose from for making a payment to Pogo Energy – and most of them have no payment fees. The most convenient way to pay is online, 24x7x365, at www.PogoEnergy.com/Pay or via phone (IVR) at 888.764.6669. Both of these payment options are free. You can also pay in person with cash at many locations near you. Visit www.PogoEnergy.com/Locations to find your nearest Pogo Energy authorized payment location. These locations typically charge a cash handling fee, and these fees (and their hours of operation) vary by location.

Certainly not. It’s not right that the big guys hit you with hidden fees – so we don’t charge you a fee just because you paid a little late, were disconnected or are trying to reconnect service. It’s our privilege to have you as a customer, and we hate fees as much as you do.

Yes. We’re always happy to take a payment to restore your power – and the best part is, unlike the big guys, we don’t ding you with disconnect, reconnect or late payment fees. Please note, however, that you only have five days to make a payement to use once your service is disconnected before your service is permanently disconnected.

First of all, we don’t charge any disconnect, reconnect or late payment fees like the big guys do. And second, even if your account balance goes negative, as long as you pay us before you’re disconnected, you only need to pay enough to get your balance back above zero. However, if your service is disconnected, then you must make a payment to get your current balance above $20. In most cases, you’ll have a small negative balance, so you’ll have to make a payment to cover both that negative balance and enough to get your current balance back up to $20.

Once you establish a reconnect service balance of $20 or more, your service should be restored in under two hours 24x7x365. We’ll send you a text message as soon as your power is restored, so you don’t have to worry or constantly check on that if you’re out of your home.

With postpaid electricity plans, you receive a “surprise” bill each month informing you of the electricity you’ve used and how much you’re required to pay for it. There’s a reason it’s called “bill shock”! And if you don’t make your payment on time, you’re likely to get hit with a late payment fee, disconnect or reconnect fees, and other hidden fees.

Unlike the other guys, we don’t charge you to add money to your service account if you use our automated channels. These free channels include our website, www.PogoEnergy.com/Pay, and our IVR 888.764.6669. We accept all major debit and credit cards, and these channels are available 24x7x365. We also accept cash at thousands of locations throughout Text, but these Authorized Payment Locations usually charge a cash handling fee, and these fees vary by location.

At the risk of being annoying, we’ll send you a text (or email) five days, three days and one day before you run out of electricity. We’ll also send one last alert the morning you’re account is officially at zero (or below). Even if you haven’t added funds by the time you reach zero, don’t worry, we’ll still give you a couple hours to make that payment – we know how busy you can get (and we all like to procrastinate). Plus, you’ll receive a text (or email) receipt for all of your payments.