Move with Pogo Energy
Moving to a new home? Bring Pogo Energy with you and keep your same great, low rate when your new address is in our service area. You can schedule your electricity transfer up to three months in advance, so it is one less thing to worry about while packing and moving.
Transfer your electric service
To transfer your electricity service to a new address, contact Pogo before your move. We will verify the address, review your account, and help schedule when service starts at your new home and ends at your current one.
Contact us with your new address.
Chat with us or call 888-764-6669. Let us know that you are an existing customer moving to a new home. Include the apartment or unit number so we can check the correct service location.
Live customer support is available Monday through Friday, 8 a.m. to 5 p.m. Central Time. Our virtual assistant, Edison, is available by chat 24/7.
Schedule your move up to three months ahead.
Tell us when you need electricity at the new address and when you will be finished at the old one. We can schedule your transfer up to three months in advance. If you need time to clean, move furniture, or make a second trip, ask us to arrange overlapping service.
Charge up and start packing.
For a prepaid service transfer, charge up $60 to start service at the new location. We’ll take it from here.
What you’ll need
Have these details handy when you call or chat, and we can set up your transfer faster.
- Your Pogo account information and current service address.
- Your complete new address, including the apartment or unit number.
- The date you need power at the new home and the last date you need it at the old home.
When you move, we move
Keep your remaining funds
Money in your Pogo account can move with you. Ask us how the remaining balance and charges at the old address will be handled.
Keep your pogo perks points
You keep your points when you transfer service. Continue using Pogo Perks after your move.
Keep your deferred payment plan
An existing deferred payment plan will move with you. Tell us about your DPP when arranging the transfer so we can review your balance and repayment details.
$20
moving credit*
Get a $20 moving credit
Receive a $20 bill credit when transferring your Pogo service to a new address. Mention MOVE20 when you call or chat with a customer service representative to arrange your move.
Bill credit is available to current Pogo Energy customers who have had service for a minimum of 3 consecutive months. Bill credit may take up to one week after service transfer before it is applied to your account.
*Promotional credits are nontransferable and cannot be redeemed for cash.
Questions About Moving Your Electricity Service
How early should I set up electricity before I move in Texas?
You can schedule your Pogo electricity transfer up to three months before your move. Contact us once you know your new address and moving dates so you can take care of getting the power turned on when you need it before the move happens.
*If your move falls on a weekend or holiday, arrange your transfer during live support hours beforehand.
Can I keep my Texas electricity plan if I move to a new place?
Yes. If your new address is in our service area, you can transfer your Pogo electricity service and keep your same great, low rate. Contact us with your new address and the dates you need service to arrange your move.
Which electric companies serve my new address?
Your available electric companies depend on the service address and whether you can choose a provider there. Pogo serves eligible addresses in deregulated areas of Texas. Check your new address or contact us to confirm availability. Include the unit number, because a city name or ZIP code alone does not confirm service at a specific home.
Can I get electricity connected at my new address today?
Pogo offers same-day power at eligible addresses. For new prepaid service, complete enrollment and add at least $60 before 6 p.m. Central Time, Monday through Saturday, excluding holidays. Activation depends on the local utility processing the request and the service address being ready. If you already have Pogo, contact live support to confirm whether your transfer can be completed today.
How do I choose electricity for my first apartment?
First, ask your property manager whether you choose your own electricity provider and what service confirmation is needed before move-in. If you choose the provider, check your exact address, compare the available plan terms, and schedule service to meet your lease requirements. Pogo prepaid service has no long-term contract and provides daily usage and balance updates to help you manage your account.
How do I set up electricity before moving to Texas?
Confirm whether you can choose an electricity provider at your new home. If Pogo serves the address, review your rate and plan documents, enroll, and select your start date. For prepaid service, add the required starting funds before activation. If you already have a Pogo account, contact us to arrange a transfer. Separately, confirm when electricity should end at your old home.
I am moving tomorrow and forgot to set up electricity. What should I do?
Check service availability and contact Pogo now. Existing customers should request a transfer through live support. New customers can check their address and enroll online. Review the same-day requirements above if you need power today, and confirm the available start date before relying on it. An unresolved service hold or meter issue may require additional time.
Ready to Move with Pogo
Contact us with your new address and moving dates. We will help you check availability and arrange your transfer. If you qualify for the moving credit, remember to mention MOVE20.