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Help


Online Chat

(w/Edison)

Text Message

Shortcuts

Outage

Info

Energy Saving

 Tips

Online Chat (w/Edison)

Text Message Shortcuts

Outage Info

Energy Saving Tips


chat with Pogo Energy

Hi! I’m Edison, your 24×7 virtual support agent.

Click on the chat icon at the bottom right corner of any page to chat with our virtual agent, Edison, 24/7 or chat with a live human during our business hours.

Monday–Friday 8 am–5 pm CT, Saturday 10 am–2 pm CT

Chat with Me

chat with Pogo Energy

Text us to get instant account information.

Reply to your daily text message from Pogo Energy or text 24197 with one of these keywords
to receive real time assistance or account information.

BAL

Not sure how much is in your service balance? Text BAL and we’ll send your current Pogo service account balance.

BARCODE

Text BARCODE to get your ACH barcode to use for cash payments. FYI, barcodes are refreshed periodically.

DPP

Need a little help? Pogo’s got your back! Just text DPP to request a Deferred Payment Plan with us. There’s no fee, no interest, and no credit check.

LAST

Can’t remember the amount of your last recharge? Text LAST to get the most recent amount recharged to your Pogo account.

RECHARGE

Ready to recharge your Pogo account balance? Text RECHARGE and we’ll send you links and info to help you recharge your account.

OUTAGE

Oh no! In case of power outage, text OUTAGE to get information on how to report a power outage to your TDU.

MOVE

Moving soon? Text MOVE and get details on how to take Pogo with you when you move to your new house or apartment!

HELP

Need a hand but aren’t sure how to contact us? Text HELP for a link to contact Pogo quickly.

PERKS

Text PERKS to learn about Pogo Energy Perks. Remember, you get monthly Pogo Perks Points to redeem & they never expire!

START

Want in the loop? Just text START to subscribe to all Pogo Energy messages via SMS text message.

STOP

Want out of the loop? Just text STOP to unsubscribe from all Pogo Energy messages sent via SMS text message.

SWITCH HOLD

What the %&$* is a switch hold?!? Text SWITCH HOLD to get all the details about switch holds and what to do if you have one.

ASSIST

Have a question about which text keyword shortcut to use? Text ASSIST to get a list of our Pogo text keyword shortcuts.

HOLIDAY

Want to know which holidays Pogo and/or your TDU is closed? Text HOLIDAY to get the details of these holidays Pogo and/or your TDU is closed or has limited hours.

Report outages to your local
Transmission & Distribution Utilities (TDU)

Oncor

888-313-4747

Oncor Load Shedding Procedure

Outage Info >

AEP North

866-223-8508

AEP Load Shedding Procedure 

Outage Info >

CenterPoint

800-332-7143

Centerpoint Load Shedding Procedure

Outage Info >

TNMP

888-866-7456

TNMP Load Shedding Procedure

Outage Info >

AEP Central

866-223-8508

AEP Load Shedding Procedure 

Outage Info >

Pogo’s TDU FAQ

Outage Info >

Energy Saving Tips

Reduce Your Electric Usage to Save Money

Thermostat

In the winter, it is recommended that you set your thermostat to 68 degrees during waking hours. When you go to bed or leave the house you should decrease the temperature a few degrees to keep your energy usage under control. You can save as much as 10% on your energy usage by turning your thermostat back 7-10 degrees for 8 hours a day. You choose the 8 hours.

Oven

Check on food through the oven window instead of opening the door. Opening the oven decreases the temperature inside by 25 degrees and extends cook time. Opt for using the microwave whenever possible. Microwaves use up to 80% less energy than conventional ovens, and they create way less heat so you can also save on air conditioning cost.

Refrigerator

To keep your refrigerator cool and your energy usage down make sure the condenser coils are not being suffocated by dust bunnies. Replace the rubber seal on the door if you notice cold air is escaping and keep your refrigerator clean so you can quickly get the items you need and close the door without affecting the temp. You can also help the inside temperature stay down by allowing leftovers to cool before you store them.

Windows

Check to make sure you can’t feel any air leaks around your windows. To help stop any air leaks, use caulk and/or weather stripping. It is always a good idea to replace old windows with energy efficient window, but that is not always possible. Instead add solar control film, which not only helps keep inside your home cooler, it can also help reduce sun damage to interior furniture and floors.

Ceiling Fans

Ceiling fans can help you save money if you also do a few things along with using the ceiling fans. Don’t run the air conditioner if you don’t need to or increase the temp on the ac, when ceiling fans are making the room feel comfortable. Unoccupied rooms don’t need to have the ceiling fan on, turn them off and save money.

Dishwasher

Only run your dishwasher when it is full to keep from washing money down the drain. Most dishwashers sold today do not require you to prewash everything. Save time and money by learning how to properly load your machine so it can clean without a prewash and opt to air dry instead of using the heated dry setting.

Laundry

Keep your electric usage from spinning out of control and wash with cold water, and only when you have a full load. Use the high-speed spin cycle to reduce dry time. Dry heavy cotton items separately so you can use a lower heat setting to dry everything else. Finally, don’t forget to empty the lint trap after every load.

Air Conditioning

Heating and cooling your home attributes to 40-50% of your energy usage. To keep your AC unit running in the most energy efficient way, replace or clean the unit’s filter. When the filter becomes dirty the airflow is reduced putting added stress on the unit which will use more power to do its job.

Cold Weather Energy Saving Tips
  1. Avoid space heaters! Not only can electric space heaters be a fire hazard, but they are notorious for using a lot of energy and only heat small spaces.
  2. Improve air flow in your home by making sure nothing blocks the air vents while the heating is on.
  3. Cooking in the oven? Don’t turn on the heat and instead turn down your thermostat a few degrees while the oven is in use! The oven will add extra heat to your home.
  4. Open the cabinet doors under your sink overnight and let warm air circulate to help prevent your pipes from freezing.
  5. Set your hot water heater to 120 degrees and you could save hundreds each year.
  6. Use a smoke pencil to identify air leaks around windows and doorways in your home, and seal them so hot air stays in (and cold air during the summer).
  7. Switch to a low-flow shower head and save up to $145/year.
  8. Use a power strip to easily turn off/cut power to unused electronics and save up to $100/year.
  9. Wash laundry and dishes in cold water, and use less hot water by taking a shorter, 2-song shower.
  10. Stream your TV and movies on a tablet instead of a laptop, as tablets use 4x less energy than laptops.

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© Copyright 2023. All rights reserved. Pogo Energy LLC. PUCT No. 10228.    Legal | Privacy Policy

© Copyright 2023. All rights reserved. Pogo Energy LLC. PUCT No. 10228.

Legal | Privacy Policy

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