Help
Hi! I’m Edison, your 24×7 virtual support agent.
Click on the chat icon at the bottom right corner of any page to chat with our virtual agent, Edison, 24/7 or chat with a live human during our business hours.
Monday–Friday 8 am–5 pm CT, Saturday 10 am–2 pm CT
Text us to get instant account information.
Reply to your daily text message from Pogo Energy with one of these keywords
to receive real time assistance or account information.
BAL
Not sure how much is in your service balance? Text BAL and we’ll send your current Pogo service account balance.
BARCODE
Text BARCODE to get your ACH barcode to use for cash payments. FYI, barcodes are refreshed periodically.
DPP
Need a little help? Pogo’s got your back! Just text DPP to request a Deferred Payment Plan with us. There’s no fee, no interest, and no credit check.
LAST
Can’t remember the amount of your last recharge? Text LAST to get the most recent amount recharged to your Pogo account.
RECHARGE
Ready to recharge your Pogo account balance? Text RECHARGE and we’ll send you links and info to help you recharge your account.
OUTAGE
Oh no! In case of power outage, text OUTAGE to get information on how to report a power outage to your TDU.
MOVE
Moving soon? Text MOVE and get details on how to take Pogo with you when you move to your new house or apartment!
HELP
Need a hand but aren’t sure how to contact us? Text HELP for a link to contact Pogo quickly.
PERKS
Text PERKS to learn about Pogo Energy Perks. Remember, you get monthly Pogo Perks Points to redeem & they never expire!
START
Want in the loop? Just text START to subscribe to all Pogo Energy messages via SMS text message.
STOP
Want out of the loop? Just text STOP to unsubscribe from all Pogo Energy messages sent via SMS text message.
SWITCH HOLD
What the %&$* is a switch hold?!? Text SWITCH HOLD to get all the details about switch holds and what to do if you have one.
ASSIST
Have a question about which text keyword shortcut to use? Text ASSIST to get a list of our Pogo text keyword shortcuts.
HOLIDAY
Want to know which holidays Pogo and/or your TDU is closed? Text HOLIDAY to get the details of these holidays Pogo and/or your TDU is closed or has limited hours.
Report outages to your local
Transmission & Distribution Utilities (TDU)
Energy Saving Tips
Reduce Your Electric Usage to Save Money
Thermostat
In the winter, it is recommended that you set your thermostat to 68 degrees during waking hours. When you go to bed or leave the house you should decrease the temperature a few degrees to keep your energy usage under control.
Oven
Check on food through the oven window instead of opening the door. Opening the oven decreases the temperature inside the oven by 25 degrees and extends cook time.
Refrigerator
Keep your fridge placed away from ovens, microwaves and windows. Your fridge has to work 2x as hard if placed next to a heat source. Also, removing dust and dirt from your refrigerator condenser coils twice a year will also help you save $$.
Windows
Stop the breeze by insulating your windows to keep hot air inside during the winter (and cool air inside during the summer). At the very least, hang some curtains. Curtains keep the sun from increasing the inside temp.
Ceiling Fans
In winter, run ceiling fans on low blowing air up (button up) – but only when you’re home. In the summer, turn your ceiling fan on medium so that it’s pushing air down, then raise the thermostat temperature by 4 degrees.
Dishwasher
Wait to run your dishwasher until it is full and when it is hot outside only run it at night. Night time cycles keep from adding extra heat in the house during parts of the day that are already too hot.
Laundry
During the summer, wash your laundry in cold water, then air dry your laundry – put that shower curtain bar to good use.
Air Conditioning
Regularly clean and replace your cooling unit’s filters to save the most on home cooling. Have your AC inspected by a professional at the start of summer and winter. Making sure your unit is in good shape ensures its performance is optimal.