Hi! I’m Edison, your 24×7 virtual support agent.
Click on the chat icon at the bottom right corner of any page to chat with our virtual agent, Edison, 24/7 or chat with a live human during our business hours.
Monday–Friday 8 am–5 pm CT, Saturday 10 am–2 pm CT
To change your PIN, visit My Account, log in, from the navigation menu select Account Information. Change the PIN in the PIN field and tap the green Submit button. You’ll know the change is complete when you see the green “Updated Successfully” message on the top of the page.
To locate your PIN, visit My Account, log in, from the navigation menu select Account Information. The PIN is located at the bottom of the page above the green Submit button.
For proof of service, visit My Account, log in, from the navigation menu select Account Information. Take a screenshot of your service account details including service address, start date and service status.
Pogo customer are automatically enrolled in our Pogo Perks program for free. Each month you’ll earn 50 Pogo Points that you can redeem for savings on items that you already buy or once you have saved 300 Pogo Points, spin the Pogo Perks prize wheel to win a gift card or account credit.
Visit Pogo Perks and login to redeem your Pogo Points for savings on items you buy every day. Or once you have earned 300 Pogo Points, spin the Pogo Perks prize wheel to win either a gift card or account credit.
To update your email address, visit My Account, log in, then select Contact Information from the navigation menu. Enter your new email address in the Email field and tap Save.
Pogo Energy’s Customer Service email address is [email protected]. We’ll reply to your request within 1-2 business days. Pro Tips: Be sure to include your PIN number (found at My Account) and check your spam box for our response.
To update your phone number, visit My Account, log in, then select Contact Information from the navigation menu. Enter your new phone number in the Mobile phone field and tap Save.
Pogo Energy’s Customer Service phone number is 888.764.6669. For fastest service, you can chat with a live agent. Open a chat, type your name (press enter), then type AGENT. You can also email [email protected].
For a link to the barcode:
· Open Chat from the bottom righthand corner, enter your name (press enter), and type BARCODE.
· Text the word BARCODE to 24197 from the phone number associated with your account.
· Visit My Account, log in, tap the green Recharge Now button, then tap the white Learn more button.
· Call 888.794.6669 option 3 then option 2 to request a text with a link to the barcode be sent to your phone.
To find a cash location near your home, visit Pogo Cash Locations, enter your address or zip code in the Search Location field. Or tap the blue Use Location button to find the cash payment locations near your current location.
· Cash Payment locations require either a barcode or your account number.
· Visit Pogo Cash Location to find a cash payment location near you.
· Text BARCODE to 24197 to receive a text message with a link to the barcode associated with your Pogo Energy account.
· Open Chat from the bottom righthand corner, enter your name (press Enter), and type BARCODE to receive a link to the barcode associated with your Pogo Energy account.
· Visit My Account, log in, Select the green Recharge Now button, then tap the white Learn More button.
· Login to My Account to find your account number on the Dashboard.
To recharge your account online:
· Visit My Account, log in, then tap the green Recharge Now button.
· Use Express Pay and Recharge your account. Enter the Mobile Phone or Email associated with your Pogo Energy account, select Next to enter your credit card information.
To recharge your account via the automated phone system, call 888.764.6669 then select option 3.
Deferred Payment Plan
To know your current DPP balance:
· Open Chat from the bottom righthand corner, type your name (press enter), and type BAL.
· Text BAL to 24197 from the phone number associated with your account.
· Log in at My Account and tap DPP History to see recent DPP activity.
· Call 888.764.6669 then select option 2.
· Open Chat from the bottom righthand corner, type your name (press enter), and type DPP.
· Text DPP to 24197 from the phone number associated with your account.
· Call 888.764.6669 option 4 then select option 1.
To change the percentage of your recharge that is applied to your DPP balance, call 888.764.6669 option 4 then option 2. The percentage must be entered as a whole number and must be between 20-100%. NOTE: Any changes made to the percentage will remain in place for all future recharges or until the percentage is changed once again.
To update the percentage of your payment that is applied to your Deferred Payment Plan or DPP balance to 100%, call 888.764.6669 select option 4 then option 2. Once a payment that is greater than or equal to the current DPP balance is made to your account, 100% of the payment will be applied to the DPP balance. As soon as the DPP balance is paid in full, we will automatically send a request to the TDU to remove the switch hold on your address, which usually takes 2-5 hours. Thanks for your patience while the TDU removes the switch hold.
When you set up a Deferred Payment Plan or DPP with us, a switch hold is added to the active service locations on your Pogo Energy account.
A switch hold means that you may not switch to another electric service provider until your Deferred Payment Plan or DPP is repaid in full.
Text us to get instant account information.
Reply to your daily text message from Pogo Energy or text 24197 with one of these keywords
to receive real time assistance or account information.
Not sure how much is in your service balance? Text BAL and we’ll send your current Pogo service account balance.
Text BARCODE to get your ACH barcode to use for cash payments. FYI, barcodes are refreshed periodically.
Need a little help? Pogo’s got your back! Just text DPP to request a Deferred Payment Plan with us. There’s no fee, no interest, and no credit check.
Can’t remember the amount of your last recharge? Text LAST to get the most recent amount recharged to your Pogo account.
Ready to recharge your Pogo account balance? Text RECHARGE and we’ll send you links and info to help you recharge your account.
Oh no! In case of power outage, text OUTAGE to get information on how to report a power outage to your TDU.
Moving soon? Text MOVE and get details on how to take Pogo with you when you move to your new house or apartment!
Need a hand but aren’t sure how to contact us? Text HELP for a link to contact Pogo quickly.
Text PERKS to learn about Pogo Energy Perks. Remember, you get monthly Pogo Perks Points to redeem & they never expire!
Want in the loop? Just text START to subscribe to all Pogo Energy messages via SMS text message.
Want out of the loop? Just text STOP to unsubscribe from all Pogo Energy messages sent via SMS text message.
What the %&$* is a switch hold?!? Text SWITCH HOLD to get all the details about switch holds and what to do if you have one.
Have a question about which text keyword shortcut to use? Text ASSIST to get a list of our Pogo text keyword shortcuts.
Want to know which holidays Pogo and/or your TDU is closed? Text HOLIDAY to get the details of these holidays Pogo and/or your TDU is closed or has limited hours.