Support
Customer Support Services
Energy Assistance
When you need customer support and energy assistance, Pogo is here to help. Our energy assistance services include our Deferred Account Balance and Deferred Payment Plan, as well as what you need to get a Switch Hold Removed or ESI ID removal. When it comes to disaster assistance you are not alone with our Customer Support team. Let Pogo help you get the lights turned on and keep them on.
Customer Support –Help
If you need to chat about prepay electricity with Pogo, Edison, our 24×7 virtual agent, is available to assist. Wondering about short text codes so you can stay up-to-date with your account, you will find a reference list on our Help Page. Or, get the information you need to redeem your Pogo Perks, change your account settings or recover a forgotten PIN or passcode. We are here to help.