What is a deferred payment plan, also known as a DPP?
A deferred payment plan (DPP) is an arrangement between you and Pogo that allows you to pay for outstanding energy costs over time without disconnecting your electric service due to nonpayment.
How do I get a DPP?
If you would like a DPP, you must request a DPP through our online chat, SMS or our automated telephone system. We will not set one up without your explicit request. You can respond ‘DPP’ to your daily text message to see if you qualify or via our online chat. Note: If you already have a DPP and it exceeds $40, you will need to talk to an agent.
When would I need a DPP, and will Pogo inform me if my account balance is low?
You will receive a text and/or email informing you that your account balance is low. If the balance falls below $0.01, it is at risk of disconnect. The message you will receive will state:
ALERT: Your Pogo account is near/below the disconnect balance limit. Recharge your account @ Pogo.ly/Recharge. The current balance is $X.XX. When the balance is equal to or below $0.00, the service is at risk of disconnect. Need help? Reply DPP to this message to see if you qualify. Please disregard this msg if you have already recharged.
Around 7:00am on the date the account qualifies for disconnect due to non-payment, otherwise known as a DNP, you will receive the following message:
ALERT: Your Pogo account balance is -$XX.XX and your DPP balance is $XX.XX and service will disconnect @ 11am today. Visit Pogo.ly/Recharge to recharge at least $XX.XX. If you recharge after 11am, service is @ risk of disconnect. Need help? Reply ‘DPP’ to qualify for payment assistance.
At 11am, if your account balance is still negative Pogo will send the DNP transaction request to your TDU, and Pogo will send you the following message:
ALERT: Your Pogo account balance is -$XX.XX and your DPP balance is $XX.XX and service is being disconnected. Visit Pogo.ly/Recharge to recharge at least $XX.XX Once you recharge, Pogo will automatically send a reconnect request to the utility which will be completed within 2 hours (24/7). For details: Pogo.ly/dpp
My power has been disconnected. Can I get a DPP and have my electricity turned back on?
You can request a DPP anytime. It does not matter if your power is on or off. A DPP aims to get your account balance over $0.00. Once your account balance is above $0.00, the Transmission and Distribution Utility (TDU) has 2 hours to turn your power back on after it has been disconnected due to non-payment (Pogo does not control this). If your electricity is not on because of another reason (example- power is out due to a weather event), this 2-hour window does not apply.
What if I already have a DPP with Pogo, and before it is paid in full, I need additional help?
Request a DPP with us through the online chat in the bottom right corner of our website. Just type “DPP” in the chat window to get started. You also can text DPP to 24197, or call us at 888.764.6669 and select option 4, to request a DPP over the phone.
How do I repay my DPP balance?
Just recharge your account. Every time you recharge, 20% of the amount you recharged will go towards your DPP. If you want to payback your DPP faster, you can adjust the repayment percentage through the IVR. Select option 4 then option 2.
Is there anything else I should know about a DPP?
When you have DPP with Pogo Energy, you will automatically have a switch hold placed on your account. A switch hold prevents you from switching electric providers while you have an outstanding balance with Pogo. Once your DPP balance is paid back in full, the switch hold will be removed from your account.
Visit our Terms of Service for all the terms and conditions relating to our Deferred Payment Plan.
Looking for an alternative to a Deferred Payment Plan? Pogo Energy has agreements with state and local agencies to provide energy assistance to Pogo customers.