Deferred Payment Plan
We’re committed to helping you out
with our DPP
What is a Deferred Payment Plan?
A Deferred Payment Plan (DPP) is our no fee, no interest, no credit check payment plan that we establish with you in the event your service balance goes negative (or is about to go negative) and you need a little help making a payment. It is available up to $10 initially.
How does a Deferred Payment Plan work?
When you start a DPP with us, two important things happen:
1. We divide future charge-ups so you can begin paying down your balance. 80% of your payment goes into your service account balance and 20% goes toward your DPP until it is repaid. We do not charge any fees or interest on your DPP account. This is our way of helping you keep your power on.
2. There will be a switch-hold on your account. A “switch hold” means that you may not switch to another electric service provider until your DPP has been repaid in full. As a good neighbor, we’re happy to help keep your power on when you need us, but we also need to ensure Pogo is repaid the outstanding balance.
How do I request a DPP?
Request a DPP with us through the online chat in the bottom right corner of our website. Just type “DPP” in the chat window to get started. You also can text DPP to 24197, or call us at 888.764.6669 and select option 4, to request a DPP over the phone.
Can I have more than one DPP with Pogo?
Yes, as long as you have recharged your Pogo account with at least $10 since your last DPP you may contact us to establish a new DPP.
Visit our Terms of Service for all the terms and conditions relating to our Deferred Payment Plan.
Looking for an alternative to a Deferred Payment Plan? Pogo Energy has agreements with state and local agencies to provide energy assistance to Pogo customers.