Contact Us
Chat
Click on the chat thought bubble icon at the bottom right corner of any page to chat with our virtual agent, Edison, 24/7 or chat with a live human during our hours of operation.
Many of your questions can be answered here
Email us at
[email protected]
(Note: include your 4 digit Pogo account PIN)
Call
Enroll online (fastest) or call
888.764.6669
Snail Mail
P.O. Box 12346
Dallas, TX 75225
Hours of Operation
Monday – Friday 8am – 5pm CT
Saturday 10am – 2pm CT
Hours of Operation
Monday–Friday 8 am–5 pm CT
Saturday 10 am–2 pm CT
Snail Mail
P.O. Box 12346
Dallas, TX 75225
Emergency Power Outage Contacts
In the event of an electricity-related emergency, such as a power outage or in the event of problems related to the Transmission & Distribution Utility (TDU), please contact your TDU listed below:
Oncor
DFW and West Texas
888.313.4747
Electricity Load Shedding and What It Means for You
Learn More
Center Point
Houston and surrounding areas
800.332.7143
Electricity Load Shedding and What It Means for You
Learn More
AEP Central CP&L Area
866.223.8508
Electricity Load Shedding and What It Means for You
Learn More
AEP North WTU Area
866.223.8508
Electricity Load Shedding and What It Means for You
Learn More
TNMP (Texas-New Mexico Power)
888.866.7456
Electricity Load Shedding and What It Means for You
Learn More