Pogo Energy Legal & Privacy Policies

General Information

Terms of Use or Privacy Questions

We know that many visitors are concerned about the information they may provide and how we, or others, may use any such information collected. We offer the following Pogo Energy Terms of Use, Privacy Policy and Cookie Policy to address those concerns. Should you have questions about our Terms of Use, Privacy Policy or our Cookie Policy, you may write to us at:

Pogo Energy LLC
Attn: Privacy
P.O. Box 12346
Dallas, TX 75225

Terms of Use

How You May Use Our Information

Your use of the Site is subject to these Terms of Use, and by using this Website, you agree to these Terms of Use. You may use, copy and distribute the information found on the Pogo Energy Website for personal, noncommercial, and/or educational purposes only. All copies of the information that you make must bear any copyright in the form: © 2026 Pogo Energy LLC. Except as expressly authorized in this paragraph, you are not granted any right or license under any copyright, trademark, service mark, patent or other intellectual property right in the information, services, processes or technology of Pogo Energy. All such rights are retained by Pogo Energy, and/or any third party owner of such rights. Pogo Energy shall have the right at any time to change or modify these Terms of Use, or any part thereof, or to impose new terms and conditions. Such changes, modifications, additions or deletions shall be effective immediately upon publication thereof, which may be given by any means including, but not limited to, posting on this Website, or by electronic or conventional mail, or by any other means by which you obtain notice thereof. The most current version of these Terms of Use can be reviewed by clicking on the “Terms of Use” hypertext link located at the bottom of our homepage.

Prohibited Activities

Except strictly in connection with your authorized use of this Website and only during such use, you may not copy, modify, display, license, distribute, transmit, reproduce, publish, create derivative works from, transfer, or download any information, software, services, copy or provide code/software that copies any material on this Website to republish any or all of the contents of this Site on a website, proxy server, cache or other similar form of storage.

You may not copy, edit, modify, re-render, frame, mirror, truncate, add to, inject, filter or change the order of the information contained on any page of this Site, including, without limitation, by any way of reproducing Pogo Energy web pages.

You may not copy, derive, edit, translate, decompile, reverse engineer, modify, use, or reproduce any code or source code relating to this Website, including, without limitation, any service or product Pogo Energy offers.

You may not cause to appear any pop-up, pop-under, exit windows, expanding buttons, banners, advertisement, or anything else which minimizes, covers, or otherwise inhibits the full display of this Website.

You may not use any deep-link, page-scrape, robot, crawl, index, spider, click spam, macro programs, Internet agent, or other automatic device, program, algorithm or methodology which does the same things, to use, access, copy, acquire information, generate impressions or clicks, input information, store information, search, generate searches, or monitor any portion of this Website.

You many not use this Website in any way which depletes web site infrastructural resources, slows the web sites, causes our resources, connections, or services to slow or degrade, or interferes with the normal operation of our sites.

You many not upload or transmit to the Website any device, software, program, or file that may damage the operation of any computer or this Site, including without limitation, viruses or corrupt files.

You may not disguise the origin of information transmitted to, from, or through the Website.

You may not circumvent any measures by Pogo Energy aimed at preventing violations of these Terms of Use.

You may not violate the restrictions in any robot exclusion header.

When you use the Website for an authorized purpose, you must include all proprietary notices without changing or hiding them.

You may not engage in any conduct that is, or that Pogo Energy deems to be, in violation of these Terms of Use.

Copyright

All of the information, content, services and software displayed on, transmitted through, or used in connection with this Website, including for example directories, guides, news articles, opinions, reviews, text, photographs, images, illustrations, audio clips, video, html, source and object code, software, data, and the like (collectively, the “Content”), as well as its selection and arrangement, is owned by us, or our licensors and suppliers. You may not use such Content except in strict compliance with these Terms of Use.

You may use the Content online and solely for your personal, non-commercial use, and you may download or print a single copy of any portion of the Content for your personal, non-commercial use, provided you do not remove any trademark, copyright or other notice contained in such Content. No other use is permitted, and Pogo Energy reserves all rights not expressly permitted or granted. You may not, for example, republish the Content on any Internet, Intranet or Extranet site or incorporate the Content in any database, compilation, archive or cache. You may not distribute any of the Content to others, whether or not for payment or other consideration, and you may not modify, copy, frame, reproduce, sell, publish, transmit, display or otherwise use any portion of the Content without our written consent. Requests to use of the Content for any purpose other than as permitted in this section should be directed to Pogo Energy at the address above, attention: Content.

Trademarks

The Content includes logotypes, trademarks, service marks and designs (collectively “Marks”) owned by us, and Marks owned by other information providers and third parties. No Marks may be used in any manner unless approved in writing in advance by us.

Copyright Notice

All copies of the information that you make must bear any copyright in the form: © 2023 Pogo Energy LLC. All rights reserved.

Permission to copy and distribute all documents and related graphics from this world wide web server is granted subject to the following:

The materials provided herein are for internal, non-commercial use only, and any copies of documents contained within this server or portions thereof must include the above copyright notice.

Each document published by Pogo Energy on this Website may contain other proprietary notices or describe products, services, processes or technologies owned by Pogo Energy or third parties. Nothing contained herein shall be construed as granting to the user a license under any copyright, trademark, patent or other intellectual property right of Pogo Energy or any third party.

Links to Third Party Sites

The Pogo Energy Website may contain links to other websites (“Linked Sites”). The Linked Sites are neither owned by nor under the control of Pogo Energy. Pogo Energy is not responsible for the contents of any Linked Site including, without limitation, any link contained in a Linked Site, or any changes or updates to a Linked Site. Pogo Energy is providing these links as a convenience, and the inclusion of any link does not imply endorsement by Pogo Energy of the site or any association with its operators.

Content and Liability Disclaimer

While Pogo Energy uses efforts deemed reasonable by Pogo Energy to include accurate and up-to-date information on its Website, Pogo Energy makes no warranties or representations as to the accuracy of the information. Pogo Energy assumes no liability or responsibility for any errors or omissions in the content of the Website. Changes may be periodically made to the information at any time, without notice.

All information on the Pogo Energy Website is provided “As is”, without warranty of any kind, either express or implied including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Some jurisdictions may not allow the exclusion of implied warranties, therefore, some of the above exclusions may not apply to you.

In no event shall Pogo Energy be liable for any damages whatsoever, including special, indirect, consequential or incidental damages or damages for loss of profits, revenue, use, or data as a result of claims, whether brought in contract or tort, arising out of or connected with any Pogo Energy website or the use or reliance upon any information contained in or accessed from any Pogo Energy website.

Access Services Liability Disclaimer

The user of this system assumes all responsibility and risk for the use of this website, server, and the internet generally. Pogo Energy disclaims all warranties, representations or endorsements, express or implied, with regard to the information accessed from, or via, this website, server, or the internet, including, but not limited to, all implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Pogo Energy does not assume any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, apparatus, product or process disclosed on this website or other information accessible from this website. In no event shall pogo energy be liable for any special, indirect, or consequential damages or any damages whatsoever resulting from loss of use, data, revenue or profits, whether resulting from an action of contract, intellectual property infringement, negligence or other tort, arising out of or in connection with the use or reliance upon the information on this website, server, or the internet generally.

Acceptance and Jurisdiction

By using this site, you agree that you have read, understand and will abide by the Website Terms of Use. If you do not agree to these Terms, please do not use Pogo Energy’s Website. These Terms shall be governed in all respects in accordance with the laws of the State of Texas without regard to the conflict or choice of law rules thereof. Courts sitting in the State of Texas, federal and state, shall have exclusive jurisdiction over any dispute arising hereunder.

Pogo Energy reserves the right to change its Website Terms of Use and Privacy Policies at any time, and will immediately post the updated information on its Website.

Last updated: October 8, 2018

Privacy Policy

Our Policy

Except as otherwise provided in this Policy, Pogo Energy does not collect personally identifiable information from individuals unless they provide it to us voluntarily and knowingly, for example as part of signing up for service with Pogo Energy. We only collect personal information for specific purposes such as responding to requests for information or to provide services. Pogo shares customer data with ERCOT and local transmission utilities as a regulatory requirement. We will not sell or provide your information to other companies for commercial purposes unrelated to the business of Pogo Energy. In some instances, we may use this information to inform you of promotions or services that may be of interest to you. 

Except as provided herein, Pogo Energy will not disclose any information about you to unaffiliated companies or organizations without your consent, unless: 

• Required by law 
• We believe it necessary to respond to an inquiry or provide you with a service which you have requested 
• To implement our Terms of Service
• To protect the rights, property or personal safety of another Pogo Energy user, any member of the public or Pogo Energy

Pogo Energy recognizes the trust you place in us when you give us personal information. In order to operate our Website(s) or deliver a service, we may sometimes share your personal information with a service partner under strict conditions. We will not otherwise disclose your personal information to other companies without your explicit consent. Pogo Energy reserves the right to change, alter or modify our Privacy Policy at any time, and will immediately post the updated information on our Website(s), and we may also provide notice to you at the address(es) provided by you of such change. 

To obtain services from Pogo Energy, you will be asked for additional personal information. We use your information to personalize your Web experience on pogoenergy.com or to provide the services you requested at my.pogoenergy.com. Pogo Energy will only use your information in accordance with this Policy. 

Information We Collect

We may collect and process the following personal information about you:

• Name
• Email Addresses
• Phone Numbers
• Payment Information
• Date of Birth
• Service Address
• Home Address
• Work Address
• Billing Address
• Mailing Address
• User ID
• Browser
• Platform
• IP Address
• Social Media Profile
• ESIID (Electric Service Identifier ID)
• MAC (Media Access Control) Address

How We Use Your Information

We will use the information that we collect about you for the following purposes:

• Marketing and Promotional
• Creating User Account
• Testimonials
• Customer Feedback Collection
• Enforce Terms of Use and Terms of Service
• Verification of Identity
• Processing Payment
• Payment Collection
• Customer Service Support
• Administration Information
• Targeted Advertising
• Manage Customer Order
• Site Protection
• User or User to User Comments
• Dispute Resolution
• Manage User Account

Security

Pogo Energy will take all steps deemed reasonable by Pogo Energy to keep secure any information we hold about you, and to keep this information accurate and up-to-date in order to provide services to you. Your information is stored on secure servers that are protected in controlled facilities. We require our employees and data processors to respect the confidentiality of any personal information held by Pogo Energy. Unfortunately, no data can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the information you provide to us will be secure at all times. You acknowledge and agree that Pogo Energy will not be held responsible for events arising from unauthorized access to your personal information. Pogo Energy may, but is not required to use overseas facilities to process or back-up information. As a result, we may transfer your personal information to our overseas facilities. However, this does not change any of our commitments to safeguard your privacy.

Malware, Malicious Code and Viruses

Pogo Energy uses appropriate commercially available software to ensure that our Web site(s) do not contain or carry viruses, malicious code or other malware. However, due to the rapidly developing nature of viruses, malicious code and other malware, we strongly recommend that you employ anti-virus software when accessing the Pogo Energy Web site(s). You acknowledge and agree that Pogo Energy makes no warranty that our Web site(s) or email correspondence is free from such viruses, malicious code or other malware, and you acknowledge and agree that Pogo Energy shall have no liability for any viruses, malicious code or other malware you may obtain.

Age Restrictions for Signing up for Electric Services

To open an account or subscribe to Pogo Energy electricity service, you must be at least 18 years old and legally able to enter a binding contract. By enrolling in service, you represent and warrant that you meet these requirements. 

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, software development kits, local storage, and similar technologies (“cookies”) on our Websites and mobile experiences. These technologies help our sites work, remember your preferences, measure performance, prevent fraud, and, where permitted, support analytics and advertising.

Some of these technologies collect or access identifiers and online activity information, such as IP address, device identifiers, browser type, pages viewed, links clicked, and approximate location derived from IP address. Depending on applicable law, this information may be considered personal information or personal data.

We may use these technologies to understand activity across browsers and devices over time, including to improve our services and, where permitted, to support advertising and measurement. Non-essential cookies, including advertising and analytics technologies such as Meta Pixel and Google Analytics, are blocked from loading until you have given consent through the Cookie Settings tool. You can manage non-essential cookies through our Cookie Settings link and, in some browsers, through browser privacy controls. Blocking certain cookies may affect site functionality. Please see our Cookie Policy for more details, including information about your choices and applicable state privacy rights.

Privacy Protection for Children Using the Internet

Our Web site contains energy-related information that may be of educational interest to children. Pogo Energy does not seek to gather personal information online from or about children under the age of 13. Pogo Energy encourages all children and young teens to always seek consent from their parents before providing any information about themselves or their household to ANYONE on the Internet.

Last updated: April 22, 2026

Cookie Policy

What are Cookies?

How Do We Use Cookies?

Using Public or Shared Computers

Regulatory Documents

• Electricity Fact Labels (EFL) >
• Terms of Service (TOS)
• Prepaid Disclosure Statement (PDS)
• Your Rights as a Customer (YRAC)
• Regulatory Documents Archive >