Deferred Account Balance
We’re helping you keep your daily updates predictable by
providing you a Deferred Account Balance (DAB)
What is a Deferred Account Balance?
A Deferred Account Balance, aka your DAB, is a temporary holding account for out of the ordinary charges, fees and other expenses that impact your account balance. Instead of Pogo dropping a large deduction/charge on your account all at once, we move your balance to your DAB and you can reduce it (slowly!) over time.
For example, your TDU sends an official bill every month that includes your daily usage. Sometimes, this monthly amount is way different from the sum of all the daily usage charges. This is a surprise to Pogo too, since the TDUs are the ones sending us your daily usage information that we report to you.
How does a DAB work?
- First and foremost, the DAB does not obligate you to do anything with or for Pogo – this is a convenience account that we keep on your behalf.
- Having a balance in your DAB will never have a negative impact on your account.
- If you owe Pogo a balance that’s held in your DAB, each day, Pogo will trickle a little out of the DAB and add it to your daily update (specifics may change, but it’s usually around 5% of your DAB balance). This allows you to repay your balance a little at a time.
- During extreme weather, if your account balance owes Pogo, rather than requiring that you recharge your account, your balance will be moved into your DAB balance each day.
Not-so-fine print
There’s no fine print to your Deferred Account Balance because there are NO strings attached, but you’re always covered under our Terms of Service… yes, our lawyers made us say this.
You can find your current DAB balance on the Summary of Usage and Payments document (SUP).
How do I pay it off?
- Did we mention that having a balance in your DAB will never have a negative impact on your account?
- When you terminate service with us (but why would you?), we’ll simply move any Deferred Account Balance to your account, and we’ll settle up then.
- But…if you’re a bit OCD and really want to clear your DAB balance, just let Pogo Care know via chat and we’ll clear that out for you.