We’re helping you keep your daily updates predictable by providing you a Deferred Account Balance (DAB)
What is a Deferred Account Balance?
A Deferred Account Balance, aka your DAB, is a temporary holding account for out of the ordinary things that may impact your account balance. Instead of Pogo dropping a large deduction/charge on your account all at once, we move it to your DAB and you can reduce it (slowly!) over time.
For example, your TDU sends an official bill every month that includes your daily usage. Sometimes, this monthly amount is way different than the sum of all the daily usage charges – this is a surprise to Pogo too since the TDUs are the ones sending us your daily usage information that we report to you. Instead of hitting your account with these additional charges, we move the charges into your DAB.
How a Deferred Account Balance Works
First and foremost, the DAB does not obligate you to do anything with or for Pogo – this is a convenience account that we keep on your behalf.
Having a balance in your DAB will never have a negative impact on your account.
If you happen to owe Pogo a balance that’s held in your DAB, each day, Pogo will trickle a little bit out of the DAB and add it to your daily update (specifics may change, but it’s usually around 5% of your DAB balance and no more than $2 in a single day).
If you terminate service with Pogo (and we hope you don’t), we’ll add any DAB balance to your current account balance.
There’s no fine print to your Deferred Account Balance because there are NO strings attached but you’re always covered under our Terms of Service…yes, our lawyers made us say this.
How I pay it off
Did we mention that having a balance in your DAB will never have a negative impact on your account? – so, there’s no need to ‘pay it off’
When you terminate service with us (but why would you?), we’ll simply move any Deferred Account Balance (DAB balance) to your account and we’ll settle up then
But…if you’re a bit OCD and really want to clear your DAB balance, just let Pogo Care know via chat and we’ll clear that out for you