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Energy Assistance

Energy Assistance

Switch Hold Removal
Provider of Last Resort

Texas Utility Help Program

The program provides eligible households with financial payments made directly to Pogo Energy on your behalf. This program is funded by the federal Low Income Home Energy Assistance Program (LIHEAP) and federal Low Income Household Water Assistance Program (LIHWAP). Eligibility criteria and program applications are available on the Texas Utility Help Program website.

Local Agencies

Local assistance agencies are available to help you in partnership with the Comprehensive Energy Assistance Program (CEAP), a federal program designed to aid eligible low-income customers with their electricity bills in Texas.

Here are three ways to check and see if you are eligible for energy assistance from a local agency:
1. Find the local assistance agency in your county from the list below.
2. Call 2-1-1 on your mobile phone, and ask to connect to an energy assistance agency in your community.
3. Call 877-541-7905 (8am – 5pm, M-F) to connect to the CEAP service provider in your county.

Free Services to Help Keep Your Lights On

Do you need a little help recharging your Pogo account? Visit 211Texas.org for utility and other types of assistance. Or dial 2-1-1 (or 877-541-7905). Want to know the best part? This is a FREE service available to Texas residents 24/7. The only focus of this assistance program is connecting Texans with local resources to help keep the lights on. They do this by charging up your Pogo account. Or, see the list below for agencies in your county that may be able to help you directly as a Pogo customer.

Deferred Payment Plan (DPP)

We’re committed to helping you out. We pre-approve all our customers for a Deferred Payment Plan (DPP) without any fees, credit checks and without the fear of accumulating interest on the balance. This way, if your account balance ever goes negative and you need a little help paying that balance, we have you covered.

More Information >

Deferred Account Balance (DAB)

More Information >

Pogo Energy has agreements with these agencies to provide assistance to

Pogo customers

Agencies with an asterisk (*) are those who are committed to helping Pogo customers with aid in their time of need

Agency Name Phone Counties Served
*Arlington Charities 8172751511 Tarrant
*Aspermont Small Business Development Center, Inc 9409893538 Haskell, Jones, Kent, Knox, Stonewall, Throckmorton
*Baker Ripley (FKA Neighborhood Centers, Inc.) 7136679400 Harris
Bexar County Department of Community Resources 2103353707 Bexar
*Big Bend Community Action Committee, Inc 4327294908 Brewster, Culberson, Hudspeth, Jeff Davis, Presidio
*Brazos Valley Community Action Agency, Inc. 9798461100 Brazos, Burleson, Grimes, Leon, Madison, Montgomery, Robertson, Walker, Waller, Washington
*Catholic Charities Dallas 2145206590 Collin, Dallas
*Central Texas Opportunities, Inc. 3256254167 Brown, Callahen, Coleman, Comanche, Eastland, McCulloch, Runnels
*Christian Community Action 9722211224 Collin, Dallas, Denton, Tarrant, Wise Argyle, Carrolton, Coppell, Frisco, Lake Dallas, Lewisville, Little Elm, Northwest School Districts
*City of Ft Worth 8173927540 Tarrant
*City of Ft Worth Community Action Partnership 8173925700 Tarrant
*City of Ft Worth Neighborhood Services Department 8173925774 Tarrant
*Combined Community Action, Inc. 9795402980 Austin, Bastrop, Colorado, Fayette, Lee
*Community Assistance Center of Montgomery County 9385391096 Montgomery
*Community Action Committee of Victoria, TX 3615782989 Aransas, Calhoun, DeWitt, Goliad, Gonzales, Jackson, Lavaca, Refugio, Victoria
*Community Action Corporation of South Texas 3616640145 Bee, Brooks, Cameron, Duval, Jim Wells, Kenedy, Kleberg, San Patricio, Willacy
*Community Action Inc. of Central Texas 5123921161 Blanco, Caldwell, Hays
*Community Council of South Central Texas, Inc. 8303034376 Atascosa, Bandera, Comal, Edwards, Frio, Gillespie, Guadalupe, Karnes, Kendall, Kerr, Kinney, Live Oak, McMullen, Medina, Real, Uvalde, Val Verde, Wilson, Zavala, Demitt, La Salle, Maverick
*Community (Crisis) Assistance Agency 9365399211 Montgomery
*Community Enrichment Center 8172811164
Community Services Agency of South Texas 8308765219 Dimmit, LaSalle, Maverick
*Community Services of Northeast Texas, Inc. 9037565596 Bowie, Camp, Cass, Delta, Franklin, Hopkins, Larmar, Marion, Morris, Rains, Red River, Titus
*Concho Valley Community Action Agency 3256532411 Coke, Concho, Crockett, Irion, Kimble, Menard, Reagan, Schleicher, Sterling, Sutton, Tom Green
*Cornerstone Community Action Agency 3256254167 Brown, Callahen, Coleman, Comanche, Eastland, McCulloch, Runnels
*Dallas County Department of Health and Human Services 2148191848 Dallas
*Easter Seals of Greater Houston 7138389050
*Economic Action Committee of The Gulf Coast 9792456901 Matagorda
*Economic Opportunities Advancement Corporation (EOAC) 2547530331 Bosque, Ellis, Falls, Freestone, Hill, Limestone, McLennan, Navarro
*El Paso Community Action Program, Project BRAVO, Inc. 9155624100 El Paso
*Galveston County Community Action Council, Inc. 4097657878 Brazoria, Fort Bend, Galveston, Wharton
*Grace Place 2549654022
*Greater East Texas Community Action Program (GETCAP) 9365642491 Anderson, Angelina, Chambers, Cherokee, Gregg, Hardin, Henderson, Houston, Jefferson, Kaufman, Liberty, Nacogdoches, Orange, Polk, Rusk, San Jacinto, Smith, Trinity, Van Zandt, Wood
*Hidalgo County Community Services Agency 9563836240 Hidalgo
*Hill Country Community Action Association, Inc. 3253725167 Bell, Coryell, Hamilton, Lampasas, Llano, Mason, Milam, Mills, San Saba
*Housing Authority of the City of Commerce, TX 9038862946
*Interfaith Family Services 2148277220 Dallas, Collin, Tarrant
*Kleberg County Human Services 3615958572 Kenedy, Kleberg
*Lubbock Community Development Department 8067752309 Lubbock
*Lutheran Social Services-Neighborhood House 8065891907
*Metavante Corporation 8773465272
*National Development Council 8336960804 Collin County, City of Allen – Collin County Emergency Rental Assistance Program
*Nueces County Community Action Agency 3618837201 Nueces
*Panhandle Community Services 8063722531 Armstrong, Brisco, Carson, Castro, Childress, Collingsworth, Dallam, Deaf Smith, Donley, Gray, Hall, Hansford, Hartley, Hemphill, Hutchinson, Lipscomb, Moore, Ochiltree, Oldham, Parmer, Potter, Randall, Roberts, Sherman, Swisher, Wheeler
*PATH 9035977284 Smith
*Pecos County Community Action Agency 4323367528 Crane, Pecos, Terrell
*Rolling Plains Management Corporation 9406841571 Archer, Baylor, Clay, Cottle, Foard, Hardeman, Jack, Montague, Shackelford, Stephens, Taylor, Wichita, Wilbarger, Young
*Society of St. Vincent de Paul 2812597300
*South Plains Community Action Association, Inc. 8068646104 Bailey, Cochran, Crosby, Dickens, Floyd, Garza, Hale, Hockley, King, Lamb, Lynn, Motley, Terry, Yoakum
South Texas Development Council 9567223995 Jim Hogg, Starr, Zapata
*Tarrant County Human Services 8175315620 Tarrant
*Texas Neighborhood Services 8175985700 Erath, Hood, Johnson, Palo Pinto, Parker, Somervell, Wise
*Texas Rent Relief 8339897368 ALL Counties in Texas
*Texoma Council of Governments 9038133541 Collin, Cooke, Denton, Fannin, Grayson, Hunt, Rockwall
*Travis County Health & Human Services and Veterans Services 5128544100 Travis
Tri-County Community Action, Inc 9365986315 Harrison, Jasper, Newton, Panola, Sabine, San Augustine, Shelby, Tyler, Upshur
*Webb County Community Action Agency 9565234182 Webb
*West Texas Opportunities, Inc. 8068728354 Andrews, Borden, Dawson, Ector, Loving, Reeves, Ward, Winkler, Fisher, Gains, Glasscock, Howard, Martin, Midland, Mitchell, Nolan, Scurry, Upton Ward
Abilene Hope Haven 3256774673
Anson Church of Christ 3258233421
Area Agency on Aging of the Middle Rio Grande 8308763533
Asbury United Methodist Church-Denton 9403876487
Baker Ripley (United Way Agency) 7139561888
Cameron and Willacy Counties Community Projects, Inc. 9565446411 Cameron, Willacy
Can Help 9038859797
Central Church of Christ 3614896552
Choctaw Nation of Oklahoma 5809248280
Church of St Bernadette 2814867664
Church of the Heavenly Rest 3256772091
Coastal Bend Council of Government, AAA 3618833935
Community Learning Center, Inc 8175699008
County of Hidalgo Community Service Agency 9563836250
DFPS 8322604790
FBC Lorena 2548574540
First Baptist Church of Gunn Barrel City 9038808551
First Baptist Church of Camp Wood TX 8305975150
First United Methodist Church The Colony 9726251281
First Woodway First Baptist Church 2547729696
Grace Outreach Center 9729851112
Gulf Coast Community Services Asso 7133934700
HAAM 2814463663
Harris County Community Services Department 7136967900 Harris
Helping Hands 2549397355
Henderson County Help Center 9036754357
Hillcrest Baptist Church 4322671630
Hitchcock Family Welfare 4099865632
Hopkins County Community Chest 9038853452
Houston Area Women’s Center 7135286798
Houston County SHARE 9365445600
Immaculate Conception Church 9798853868
Ingleside United Methodist Church 3617762820
Irving Cares 9727219181 City of Irving
Katy Christian Ministries 2813919623
Lake Pointe Church 4696982270
Memorial Assistance Ministries 7134684516
Memorial Drive United Methodist Church 7134688356
Mission Arlington/Mission Metroplex 8172776620
Metrocrest Social Services 9724462100 Denton County: Carrollton, Addison, Farmers Branch, Coppell and Dallas zip (75287)
Montrose Center 7138008017
Neighborhood Centers 7135586371
Network – We Impact Lives 9722348880
New Friends New Life 2146051787
New Hope Missionary Baptist Church 9792451185
Oak Lawn United Methodist Church 2145215197
Panhandle Community Services 8063722531 Briscoe, Childress, Collingsworth, Donley, Hall, Wheeler
Permian Basin Mission Center 4323370554
Pleasant Ridge Church of Christ 8174788245
Prince of Peace Catholic Community 2814692686
ResourceCare 3257622447
Sacred Heart Catholic Church 9563833253
Saint Michael The Archangel Catholic Church 9792973041
Salvation Army 9725426694
Search Homeless 7132763016
SHARE Wharton County Interfaith Coalition Inc. 9792822021
Southeast Area Ministries 8779972946
St Bernadette Catholic Church 2812863646
St Vincent de Paul Society 7134854896
St. Bernadette Catholic Church 2144860664
Texas Department of Family and Customer Services 8177395238
The Hopkins County Community Chest of Sulphur Springs 9038853452
Salvation Army 2546291022
Tomball Bible Church 2813511876
Tomball United Methodist Church 2813511249
United Way of Angelina County 9366323203
VA Texas Valley Coastal Bend 9566187100
W.A.R.M. Salvation Army Wise County 9406264676
Waller Assistance & Restoration Ministries 9363723025
Westbury Church of Christ 7137297880
White Rock Center of Hope 2143248996
World Harvest Ministries 4696430854
Wylie Community Christian Care Center 9724424341
Love Network of Baytown 2814225683 Harris, Chambers

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© Copyright 2023. All rights reserved. Pogo Energy LLC. PUCT No. 10228. Legal | Privacy Policy.

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© Copyright 2023. All rights reserved. Pogo Energy LLC. PUCT No. 10228.

Legal | Privacy Policy

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