• English
    • Español

electric company pogo energy logo
  • Home
  • Meet Pogo
  • How Pogo Works
  • FAQs
  • Customer Support
    • Help
    • Energy Assistance
    • Energy Saving Tips
    • 24×7 Chat
    • Contact Us
  • More
    • RechargeAdd money to your account
    • What’s My Balance?
    • Payment Locations
    • Perks
    • SearchSearch the Pogo Energy site
    • Español
Sign In
Sign Up
  • Home
  • Meet Pogo
  • How Pogo Works
  • FAQs
  • Customer Support
    • Help
    • Energy Assistance
    • Energy Saving Tips
    • 24×7 Chat
    • Contact Us
  • Blog
  • Español
electric company pogo energy logo
  • Sign In
  • Recharge
    • Recharge Online
    • Recharge with Cash
  • What’s My Balance?
  • Payment Locations
  • Perks
  • Español

Need Help with a Switch Hold?

Get it removed in 4 easy steps!


For Switch Hold Removal or ESIID Release
Follow the Steps Below

Step 1
Locate your ESIID

ESI-ID stands for “Electric Service Identifier ID”. The ESI-ID is a 17 or 22-digit number. It is a unique identification number that is assigned to every electricity meter in Texas by the Electric Reliability Council of Texas (ERCOT), the organization responsible for managing the state’s electric grid. It is used to identify the specific electric service account associated with a meter.

Step 2
Complete a New Occupant Statement form

Download and then sign a New Occupant Statement form. Don’t forget to include your ESI-ID!

Note: The New Occupant Statement form must be hand signed and not a typed signature.

Step 3
Provide documentation

You must provide ONE of the following documents to verify your New Occupant Statement:

  • A copy of your current, signed lease agreement (The lease must be in your name.)
  • A notarized affidavit of landlord.
  • A Utility bill (in your name) dated within the last 2 months from a different address.
  • Closing documents that indicate a transfer of ownership.
  • Certificate of occupancy

Step 4
Email your form and documentation to Pogo

Email Pogo your signed New Occupant Statement form and ONE of the required documents listed in Step 3.

What happens next?

The process to remove a switch hold or ESIID release is out of Pogo’s control, however, we will let you know the outcome as soon as we know.

Pro Tip: To help ensure a smooth process, carefully review the process above to confirm that your documents are complete and can be reviewed without delay when they are received.

Not finding what you need? Chat with us!

Chat With Pogo

Home

Meet Pogo

How Pogo Works

Recharge

FAQs

Customer Support

Blog


  • Facebook
  • Instagram
  • Twitter
  • LinkedIn
  • Google

© Copyright 2023. All rights reserved. Pogo Energy LLC. PUCT No. 10228. Legal | Privacy Policy.

  • English
    • Español

© Copyright 2023. All rights reserved. Pogo Energy LLC. PUCT No. 10228.

Legal | Privacy Policy

  • English
    • Español
Open Chat