Deferred Account Balance

What is a Deferred Account Balance?

A Deferred Account Balance (DAB) is a temporary bucket we may use to hold certain post-billing adjustments and eligible charges instead of immediately applying them to your prepaid account balance all at once.

A DAB is a temporary holding account for:

• Certain fees that are designed to be repaid over time (example: some payment and reconnection fees)
• Usage data updates, your Transmission & Distribution Utility (TDU) sends after your usage has been calculated, which can slightly increase or decrease what you owe
• Other eligible post-billing adjustments Pogo may apply as conditions evolve

What a DAB isn’t:

• A DAB is NOT a loan, and there is no interest on a DAB
• A DAB does NOT place a switch-hold on your account
• A DAB is NOT a negative mark on your Pogo service or eligibility

How does a DAB work?

If you have a DAB, Pogo may:

• Transfer a small portion of the DAB into your service account balance each day (your daily update will reflect it)
• Transfer more from the DAB into your service account if your available balance is close to $0 to help prevent interruption
• A DAB reflects an amount you owe (a charge) or an adjustment that reduces what you owe (a credit). Sometimes the “adjustment” that gets put into the Deferred Account Balance isn’t an extra amount you owe; it’s the opposite, it corrects something in your favor.
• If that happens, Pogo generally doesn’t apply the entire credit all at once. Instead, it applies it gradually, using the same mechanism it uses when you owe money:
• If the DAB is money you owe, a small amount is moved from the DAB into your daily charges over time, so you repay it in smaller pieces.
• If the DAB is a credit (reduces what you owe): the credit is also applied in smaller pieces over time, so your daily balance updates reflect that reduction gradually rather than in one big “credit drop.”

Restrictions and important details when you have a DAB

No switch-hold or service eligibility impact.

Having a DAB does not:

• Create a switch-hold
• Impact your eligibility for service

What happens if you cancel or switch providers?

If you no longer have electric service with Pogo (moving out or switching to another REP), we will apply any remaining DAB amount to your final account balance. That means it can reduce or increase the closeout balance/ refund, depending on whether the DAB represents an amount owed to Pogo or to you.

How to find your DAB Balance & Pay it Off

You can find your DAB balance on your Summary of Usage and Payments (SUP).

How to pay off a DAB:

• Pay it down over time (most common)
  • Your DAB is typically repaid through small daily transfers to your daily balance.
• Clear it sooner
  • If you want to clear your DAB sooner, contact Pogo via online chat and ask to have your DAB cleared.
• Settle it when service ends
  • If you end service with Pogo, any remaining DAB will be automatically applied to your final account balance.