Our Commitment to You
The Pogo Promise is our commitment to treat you fairly and provide you low-cost electricity. We’re out to treat you right and commit to no tricks, gimmicks or hidden fees. You will never experience a “gotcha” with Pogo and can rest assured that we are here for you. We make this promise to you.
We commit to keep your power on. Pogo Energy will not turn off your power at night, on weekends or over holidays – and certainly not during extreme weather (hot or cold) as determined by your TDU. As long as your power is on going into the night, weekend, holiday or extreme weather day, we will keep it on for you, even if your account balance goes negative during that time.
We commit to keep you happy. We’re so confident you’ll love Pogo that if you’re ever unhappy with our service at any time, you can switch to another provider, without penalty, and we will refund any unused service balance (net of any print and post fee). Please note that customers on a Deferred Payment Plan (DPP) will need to pay their outstanding balance before switching.
Pre-Approved Payment Plans
We commit to helping you out when you need it. We offer our customers a Deferred Payment Plan (DPP) without any fees, interest or credit checks (up to $10 initially). This way, if your account balance ever goes negative and you need a little help paying that balance, we have you covered.