Deferred Account Balance
Understanding Your Deferred Account Balance (DAB)
What is a Deferred Account Balance?
A Deferred Account Balance (DAB) is a separate, temporary balance Pogo Energy uses to hold eligible charges or credits before applying them to your prepaid electricity account. A DAB can represent money you owe or a credit in your favor.
Why do I have a DAB on my Pogo account?
Your Transmission and Distribution Utility (TDU)—the local utility that delivers your electricity—may send updated usage information after Pogo calculates your charges. Those corrections can increase or decrease what you owe.
Where can I find my DAB balance?
Your Summary of Usage and Payments (SUP) shows your DAB balance. You can request a free emailed SUP from Pogo. Account statement information.
How can I pay off my DAB?
If you owe a DAB balance, Pogo can collect it through daily transfers over time or you can choose to clear it faster.
Chat With PogoHow Does a DAB Affect My Balance?
Pogo may apply portions of your DAB to your service account each day. Your daily account update reflects these transfers.
Credits generally apply gradually, so you may not see the full credit in your available balance immediately.
| What your DAB contains | Effect when Pogo applies it |
|---|---|
| A charge you owe | The transferred charge reduces your available prepaid balance. |
| A credit in your favor | The transferred credit increases your available prepaid balance. |
Frequently Asked Questions
Is a DAB a loan, and does it have interest?
A DAB is not a loan. Pogo does not charge interest or a separate fee for maintaining the DAB. Eligible underlying charges still apply.
Does a DAB prevent me from switching electricity providers?
A DAB does not create a switch hold or affect your eligibility for Pogo service. A separate DPP can carry a switch hold.
What is the difference between a DAB and a DPP?
A DAB holds eligible account adjustments. A Deferred Payment Plan (DPP) is an arrangement you request to repay outstanding electricity costs over time. Pogo’s DPP uses a portion of future recharges for repayment and places a switch hold until the DPP is repaid.
What happens to my DAB when I leave Pogo?
Pogo applies any remaining DAB to your final account balance when service ends. Charges can increase what you owe or reduce a refund; credits can reduce what you owe or increase a refund. DAB and closeout terms.
Need Help Understanding Your Balance?
Open the chat bubble in the lower-right corner of our website. Ask us to review your DAB, explain a charge or credit, or help with a payoff request.
Our virtual assistant, Edison, is available 24/7.
Customer Support Representatives are available Monday through Friday, 8 a.m. to 5 p.m CT
Visit our Terms of Service for all the terms and conditions relating to our Deferred Payment Plan. Looking for an alternative to a Deferred Payment Plan? Pogo Energy has agreements with state and local agencies to provide energy assistance to Pogo customers.
*Message and data rates may apply. Please login your account to change your communication preferences to email only if you no longer wish to receive required messages from Pogo via text message. We send daily account updates and other required information (like DPP confirmation information) via your preferred communication method. Reply HELP to text messages for account assistance. Reply STOP to text messages to stop receiving marketing messages via text message. If you have text messaging selected as a preferred communication method in your account, you may still receive text messages from Pogo as required by law. Please see our Terms of Service and our Privacy Policy for more information.