Did someone else, other than you, enroll you with Pogo or in a DPP?
If you were enrolled with Pogo Energy by someone else like a broker or an agent*, please note that Pogo does not use third-party brokers or agents to enroll new customers nor does Pogo pay their fees or commissions. Other electric retailers may choose to work directly with energy brokers, however, Pogo Energy does not.
If your Pogo account is on a Deferred Payment Plan (DPP), this means you requested a DPP with Pogo for a little extra help when your service balance falls below $0.00. Until the DPP is paid back in full, a switch hold is placed on your account and you cannot switch to another provider. Click here for details about a DPP with Pogo.
If you work with an energy broker or agent, be sure to ask questions to understand how they are compensated, as you could be liable for their fees. Also, be sure you check they are registered with the PUCT to avoid the risk of one who is operating illegally and/or scamming you. If you have paid someone else or an energy broker or agent to manage your electricity with Pogo Energy, please contact us immediately to avoid any potential risks of fraud. You can chat with us online or call us at 888-764-6669, and mention support code “postcard”.
*An energy broker or agent is a third-party company that can help businesses or individuals find and purchase energy contracts from suppliers. While some energy brokers or agents may be legitimate and offer valuable services, others may engage in deceptive practices or charge excessive fees. You can contact your TDU or PUCT for information and advice on energy suppliers and brokers.