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Don’t worry, Pogo’s got your back and we’ll help you fix it.
Did you not request to be enrolled with Pogo?
If you’re not sure how you got enrolled with us, or if you didn’t intend to sign up for Pogo Energy, don’t worry! You can switch back to your old electric provider at any time without any hassle. Contact your previous electric provider to get switched back and to report your service was switched involuntarily. We won’t hold it against you, and we’ll be happy to welcome you back if you ever decide to return to Pogo Energy. For further questions please visit our FAQ page, or chat with us online.
Did someone else, other than you, enroll you with Pogo or in a DPP?
If you were enrolled with Pogo Energy by someone else like a broker or an agent*, please note that Pogo does not use third-party brokers or agents to enroll new customers nor does Pogo pay their fees or commissions. Other electric retailers may choose to work directly with energy brokers, however, Pogo Energy does not.
If your Pogo account is on a Deferred Payment Plan (DPP), this means you requested a DPP with Pogo for a little extra help when your service balance falls below $0.00. Until the DPP is paid back in full, a switch hold is placed on your account and you cannot switch to another provider. Click here for details about a DPP with Pogo.
If you work with an energy broker or agent, be sure to ask questions to understand how they are compensated, as you could be liable for their fees. Also, be sure you check they are registered with the PUCT to avoid the risk of one who is operating illegally and/or scamming you. If you have paid someone else or an energy broker or agent to manage your electricity with Pogo Energy, please contact us immediately to avoid any potential risks of fraud. You can chat with us online or call us at 888-764-6669, and mention support code “postcard”.
*An energy broker or agent is a third-party company that can help businesses or individuals find and purchase energy contracts from suppliers. While some energy brokers or agents may be legitimate and offer valuable services, others may engage in deceptive practices or charge excessive fees. You can contact your TDU or PUCT for information and advice on energy suppliers and brokers.
Did someone else, other than you, enroll you with Pogo or in a DPP?
If you were enrolled with Pogo Energy by someone else like a broker or an agent*, please note that Pogo does not use third-party brokers or agents to enroll new customers nor does Pogo pay their fees or commissions. Other electric retailers may choose to work directly with energy brokers, however, Pogo Energy does not.
If your Pogo account is on a Deferred Payment Plan (DPP), this means you requested a DPP with Pogo for a little extra help when your service balance falls below $0.00. Until the DPP is paid back in full, a switch hold is placed on your account and you cannot switch to another provider. Click here for details about a DPP with Pogo.
If you work with an energy broker or agent, be sure to ask questions to understand how they are compensated, as you could be liable for their fees. Also, be sure you check they are registered with the PUCT to avoid the risk of one who is operating illegally and/or scamming you. If you have paid someone else or an energy broker or agent to manage your electricity with Pogo Energy, please contact us immediately to avoid any potential risks of fraud. You can chat with us online or call us at 888-764-6669, and mention support code “postcard”.
*An energy broker or agent is a third-party company that can help businesses or individuals find and purchase energy contracts from suppliers. While some energy brokers or agents may be legitimate and offer valuable services, others may engage in deceptive practices or charge excessive fees. You can contact your TDU or PUCT for information and advice on energy suppliers and brokers.
Why you shouldn’t pay a broker for your Pogo energy
We’re the pay-as-you-go, no BS electricity retailer for Texans. We put YOU in control of your electricity usage – not the energy brokers. If you pay a broker for your Pogo energy, you could be at risk of:
- fraud
- service disconnection (without your correct contact information to track your balance)
- no access to Pogo Perks
As a Pogo Energy customer, you get daily updates to help you track your electricity usage and spend so you know when it’s time to charge up your account balance. We’ll also send you critical alerts when necessary or during extreme weather events. Plus, you get access to Pogo Perks! With Pogo Perks, you get monthly Perks Points to spin the prize wheel, enter prize giveaways and more, just for being a Pogo Energy customer.
Energy brokers in the state of Texas are licensed by the PUCT and Pogo Energy does not work with energy brokers to enroll customers. If you are enrolled with Pogo Energy through a “broker,” please contact us immediately as you could be at risk of fraud. You can chat with us online or call us at 888-764-6669, and mention support code “postcard”.
Once we’ve verified your account contact information, you’ll start receiving daily updates and you can start using your Pogo Perks points to treat yourself!
Why you shouldn’t pay a broker for your Pogo energy
We’re the pay-as-you-go, no BS electricity retailer for Texans. We put YOU in control of your electricity usage – not the energy brokers. If you pay a broker for your Pogo energy, you could be at risk of:
- fraud
- service disconnection (without your correct contact information to track your balance)
- no access to Pogo Perks
As a Pogo Energy customer, you get daily updates to help you track your electricity usage and spend so you know when it’s time to charge up your account balance. We’ll also send you critical alerts when necessary or during extreme weather events. Plus, you get access to Pogo Perks! With Pogo Perks, you get monthly Perks Points to spin the prize wheel, enter prize giveaways and more, just for being a Pogo Energy customer.
Energy brokers in the state of Texas are licensed by the PUCT and Pogo Energy does not work with energy brokers to enroll customers. If you are enrolled with Pogo Energy through a “broker,” please contact us immediately as you could be at risk of fraud. You can chat with us online or call us at 888-764-6669, and mention support code “postcard”.
Once we’ve verified your account contact information, you’ll start receiving daily updates and you can start using your Pogo Perks points to treat yourself!