Support
Customer Support Services
Energy Assistance
Energy Assistance from Pogo Energy is here to help you avoid disconnect when you are unable to bring your account balance above $0.01. Learn about our Deferred Payment Plan (DPP) and how it helps you keep the lights on when your electricity usage exceeds your budget. Contact Pogo for Energy Assistance Services if you discover a switch hold has been placed on the service address. We are here to help you navigate the process to have a switch hold removed or for an ESI-ID removal or having a switch hold removed.
Customer Support and Help
If you need to chat about prepay electricity with Pogo, Edison, our 24×7 virtual agent, is available to assist. Wondering about short text codes so you can stay up-to-date with your account, you will find a reference list on our Help Page. Or, get the information you need to redeem your Pogo Perks, change your account settings or recover a forgotten PIN or passcode. We are here to help.