Why do I have to call the TDU, can’t Pogo just turn my power on?
You know we love helping you, but we don’t have the final control to turn your power on, that’s what your TDU does. While we do support you and your electricity service, we don’t actually generate your power nor do we manage the extensive network (aka “The Grid”) that delivers the electricity to your home. This grid is the responsibility of the TDU, and they are responsible for power outages and repairs. So while we’ll do everything we can to keep your lights on, in the event of a grid or system power outage, you need to talk to your TDU.