Critical Care Designations
You may qualify for designation as a critical care account if the unexpected loss of power could:
- result in a life-threatening situation for the maintenance of public safety
- effect an industrial premise
- effect a residential customer who has a person that is permanently residing in his or her home who is diagnosed by a physician as being dependent upon an electric-powered medical device to sustain life
Such designation will provide you advance notice of planned load shedding/ power outage as well as be prioritize for power restoration during unplanned outage events. You can apply for designation as a critical care account by completing this form and submitting it to your TDU.
If you are designated as a Critical Care customer, the Texas Public Utility Commission does not allow Critical Care Residential Customers or Chronic Condition Residential Customers to enroll in any Pay As You Go (prepaid) electricity services. Even though we’d love to continue to serve you, you would need to select a new post-paid electricity provider.