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Click on the chat icon at the bottom right corner of any page to chat with our virtual agent, Edison, 24/7 or chat with a live human during our Hours of Operation.
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Hours of Operation
Edison virtual agent available 24/7
Live Human:
Monday–Friday 8 am–5 pm CT
Saturday 10 am–2 pm CT
Snail Mail
P.O. Box 142646
Irving, TX 75014
Emergency Power Outage Contacts
In the event of an electricity-related emergency, such as a power outage or in the event of problems related to the Transmission & Distribution Utility (TDU), please contact your TDU listed below:
Oncor
DFW and West Texas
888.313.4747
Electricity Load Shedding and What It Could Mean to You Learn More
CenterPoint
Houston and surrounding areas
800.332.7143
Electricity Load Shedding and What It Could Mean to You Learn More
AEP Central CP&L Area
AEP North WTU Area
866.223.8508
Electricity Load Shedding and What It Could Mean to You Learn More
TNMP (Texas-New Mexico Power)
888.866.7456
Electricity Load Shedding and What It Could Mean to You Learn More