Provider of Last Resort (POLR) Customers

What is the Provider of Last Resort program (POLR)?

The Public Utilities Commission of Texas (PUC) implements the POLR program when an energy retailer can no longer service their customers. The Public Utilities Commission of Texas (PUC) enrolls those customers in the Provider of Last Resort (POLR) Program as a safety net to ensure customers do not experience electric services interruption.
To help clarify what exactly POLR is all about, we want to answer the most common questions regarding the program and the options you have.

Is POLR really my last resort?

Nope! Energy customers can switch to Pogo right now, in under 60 seconds and start saving immediately. (you are also free to choose any other provider?) You will not pay any cancellation fees or penalties by switching to another electricity service provider. Start with Pogo Energy for as little as $60 and switch your electricity service today.

Why are rates nearly 2x higher?

The Texas Public Utilities Commission designates electric service providers for the program. However, default POLR Program service rates can be nearly TWICE as much as normal rates from alternative electricity providers.

How do I know if I’m enrolled with a Provider of Last Resort?

You will know that you have been enrolled with a POLR. You will likely receive a call, email and/or letter in the mail informing you that you have been enrolled in the POLR Program from the Texas PUC or from your new POLR company.

Why enroll with Pogo Energy now?

With Pogo there are no deposits, no late payment fees, no low balance fees, and no “gotchas.” PLUS, there’s no need to contact your Provider of Last Resort after you sign up with Pogo Energy – we’ll tell them for you.

Provider of Last Resort service rates are nearly 2x higher than normal rates. Choose Pogo Energy and avoid long-term contracts! Switching is simple and only takes 60 seconds!