Support
Customer Support Services
Energy Assistance
Energy Assistance from Pogo Energy is here to help you avoid disconnect when you are unable to bring your account balance above $0.01. Learn about our Deferred Payment Plan (DPP) and how it helps you keep the lights on when your electricity usage exceeds your budget. Contact Pogo for Energy Assistance Services if you discover a switch hold has been placed on the service address. We are here to help you navigate the process to have a switch hold removed or for an ESI-ID removal.
Customer Support and Help
If you need to chat about prepay electricity with Pogo, Edison, our 24×7 virtual agent, is available to assist. If you are wondering about short text codes to stay up-to-date with your account, you will find a reference list on our Help Page. You can also get the information you need to redeem your Pogo Perks, change your account settings, or recover a forgotten PIN or passcode. We are here to help. Visit our Customer Support service page to find the assistance you need.