Deferred Payment Plan (DPP)

¿Qué es un plan de pago diferido, también conocido como DPP?

Un plan de pago diferido (PPD) es un acuerdo entre tú y Pogo que te permite pagar los costes de energía pendientes a lo largo del tiempo sin desconectar tu servicio eléctrico por impago.

How do I get a DPP?

If you would like a DPP, you must request a DPP through our online chat, SMS or our automated telephone system. Message and data rates may apply.* We will not set one up without your explicit request. You can reply ‘DPP’ to your daily text message to see if you qualify or via our online chat. Note: If you already have a DPP and it exceeds $40, you will need to talk to an agent to see if you qualify for additional assistance.

When would I need a DPP, and will Pogo inform me once my account balance is low?

You will receive a text and/or email informing you that your account balance is low. If the balance falls below $0.01, it is at risk of disconnect. The message you will receive will state:

Alert: Your Pogo account is near or below the disconnect balance limit. Your service is not at risk of disconnect today. Current balance: $X.xx. Usage on MMDD was X.x kWh Account # XXXXX. Recharge now @ Pogo.ly/Recharge. Need help? Reply ‘DPP’ to this message to see if you qualify. Tired of low balance reminders? Switch to autopay & save yourself a headache! Pogo.ly/myaccount

Around 7:00am on the date the account qualifies for disconnect due to non-payment, otherwise known as a DNP, you will receive the following message:

ALERT: Your service is at risk of disconnect at 11am today. Current account balance: $X.xx. Min. recharge amount needed: $X.xx. Usage on MMDD was X.x kWh. Account # XXX. Recharge now @ Pogo.ly/Recharge. If you recharge after 11am, service is still @ risk of disconnection.

At 11am, if your account balance is still negative Pogo will send the DNP transaction request to your TDU, and Pogo will send you the following message:

ALERT: Your Pogo account balance is -$XX.XX and your DPP balance is $XX.XX and service is being disconnected. Visit Pogo.ly/Recharge to recharge at least $XX.XX Once you recharge, Pogo will automatically send a reconnect request to the utility which will be completed within 2 hours (24/7). For details: Pogo.ly/dpp

¿Tiene que estar conectada la corriente para que me den un DPP?

Puedes solicitar un DPP en cualquier momento, no importa si tienes la corriente conectada o desconectada. The purpose of a DPP is to get your account balance over $0.00 to avoid disconnect. Una vez que el saldo de tu cuenta sea superior a 0,00 $, la Empresa de Transmisión y Distribución (TDU) dispone de 2 horas para volver a conectar tu corriente después de haber sido desconectada por falta de pago (Pogo no controla esto). Si no tienes electricidad por otro motivo (por ejemplo, si no hay electricidad por causas meteorológicas), este plazo de 2 horas no se aplica.

CanI get another DPP if I am currently paying on an initial DPP?

Request a DPP with us through the online chat that is located on the bottom right corner of our website. First, type «DPP» in the chat window to start the process of getting a DPP, then find out if you qualify. You may also text DPP to 24197, or call us at 888.764.6669 and select option 4, to request a DPP over the phone.

How do I repay my DPP balance?

To repay your DPP you will need to recharge your account. Every time you recharge, 20% of the amount you recharged will go towards your DPP. Para devolver tu DPP más rápidamente, puedes ajustar el porcentaje de devolución llamando al 888.764.6669seleccionando la opción 4 y después la opción 2.

Is there anything else I should know about a DPP?

When you have DPP with Pogo Energy, you will automatically have a switch hold placed on your account. A retención de cambio te impide cambiar de proveedor de electricidad mientras tengas un saldo pendiente con Pogo. Once your DPP balance is paid back in full, the switch hold will be removed from your account.