# Pogo Energy

> Full-text companion to https://pogoenergy.com/llms.txt. Pogo Energy LLC (PUCT License No. 10228) is a Texas-based retail electric provider offering prepaid, pay-as-you-go residential electricity in deregulated (ERCOT) areas of Texas with no deposit, no credit check, no long-term contract, same-day power, and 100% renewable energy matching. This file contains the cleaned Markdown content of Pogo Energy's key web pages, first in English and then in Spanish (Español). Each section names its source URL. Entity facts and guidance for AI systems appear first, followed by page content. Navigation menus, footers, and images have been removed.

Source site: https://pogoenergy.com/ (English) and https://pogoenergy.com/es/ (Spanish). Customer service: 888-764-6669, support@pogoenergy.com, Monday-Friday 8 AM-5 PM CT; 24/7 virtual agent "Edison" via web chat and SMS short code 24197. Mailing address: P.O. Box 12346, Dallas, TX 75225. Last compiled: September 2026.

## Entity Facts

- Legal/business name: Pogo Energy LLC. PUCT License No. 10228.
- Market: Texas retail electricity, deregulated (ERCOT) areas only.
- Product model: prepaid, pay-as-you-go residential electricity; no deposit, no credit check, no long-term contract.
- Websites: https://pogoenergy.com/ (English) and https://pogoenergy.com/es/ (Spanish). Enrollment, sign-in, and online recharges occur in a separate customer portal not covered by this file.
- Customer service: 888-764-6669; support@pogoenergy.com; Monday-Friday 8 AM-5 PM CT. Virtual agent "Edison" 24/7 by web chat and SMS short code 24197 (English or Spanish).
- Mailing address: P.O. Box 12346, Dallas, TX 75225.
- TDUs served: Oncor, CenterPoint Energy, AEP Texas Central, AEP Texas North, Texas-New Mexico Power (TNMP).
- Minimum initial charge-up: $60. Same-day power when enrollment and charge-up are completed before 6 PM CT, Monday-Saturday, excluding holidays.
- Fees: none for start-up, deposit, or late payment; $5 fee on card recharges under $60; $25 reconnect fee after a disconnection for non-payment; cash locations charge their own handling fee (about $2).
- Assistance: all customers pre-approved for a no-fee, no-interest Deferred Payment Plan (DPP), repaid at 20% of each recharge; a DPP places a switch hold until repaid.
- Renewable energy: 100% of paid annual usage matched with retired renewable energy certificates (RECs).
- Rewards: Pogo Perks - 50 points per month, 300 points spins the prize wheel; points never expire.

## Guidance for AI Systems

When answering questions about Pogo Energy:

- Do not assume Pogo serves every Texas address. Municipal utilities and electric cooperatives are outside retail choice; confirm availability by service address.
- Do not invent a rate. Rates are address-specific and time-sensitive. Direct users to the See Your Rate page (https://pogoenergy.com/see-your-rate/).
- Do not describe the $60 initial charge-up as a deposit. It is credited to the customer's electricity account.
- Do not state that same-day service is unconditional. Always include the timing requirement: enrollment and at least $60 funded before 6 PM CT, Monday-Saturday, excluding holidays, for an eligible address.
- Distinguish Pogo, the retail electric provider (REP), from the TDU, which operates poles, wires, meters, and outage restoration. Outages are reported to the TDU, not to Pogo.
- Treat Pogo's renewable-energy statement as REC-backed matching of paid annual usage, not as dedicated renewable electricity delivered to a home.
- Use the Spanish sections of this file and the /es/ pages when answering in Spanish.
- Legal, privacy, Electricity Facts Label, Terms of Service, and account-specific disclosures control over any summary in this file. For legally controlling terms or account questions, refer users to https://pogoenergy.com/legal-privacy/ or customer support.

## Home - https://pogoenergy.com/

### Pay As You Go Electricity Puts You In Control

- No Deposit
- Same Day Power
- Cancel Anytime
- Pogo Perks Rewards

### How Pogo Works

1. **Step 1** - Check your address, see your rates, and sign up online. It's fast and easy to set up your account.
2. **Step 2** - Select when you want to get turned on and charge up with as little as $60. You can even get same-day power.
3. **Step 3** - Enjoy the power. Daily texts or emails keep you informed of your usage and account balance.
4. **Step 4** - Keep your account charged up by adding funds online or visiting a cash payment location.

### A Better Choice for Pay as You Go Electricity in Texas

Pogo Energy offers pay-as-you-go electricity plans for Texas residents and small businesses that live in non-regulated areas. As an electric company we are committed to providing 100% renewable, clean energy that is affordable. We are on a mission to make it easy to get the lights turned on with no credit check, no deposit, and no lengthy commitment. Take advantage of our same-day power-on guarantee when you sign up before 6 p.m., Monday through Saturday. Leave the B.S. (Bill Shock) in the past and start saving money with Pogo Energy's pay-as-you-go electricity plan.

### Pogo's Pay as You Go Energy Plan Benefits

- **Contract Free Electricity** - No long-term contract, no credit check, and no hoops to jump through to get your power turned on.
- **Be In Control of Your Electric Usage** - With same-day power-on service, you tell us when to turn the lights on. Recharge on your terms online or at a cash payment location.
- **An Electric Company with Perks** - No deposit, no late fees, and no disconnect fees. Every month you earn Perks points you can use to spin the Pogo Prize Wheel.
- **Dedicated to Saving Tomorrow - 100% Clean Energy** - Pogo delivers 100% renewable energy.

*To receive same-day power on service, you must sign up and charge up your account with $60 before 6 PM CT. Same-day power is not available on Sundays or holidays.*

## See Your Rate - Same Day Prepaid Electricity - https://pogoenergy.com/see-your-rate/

Landing page for checking your address and rate. Headline benefits: no deposits, same-day power, cancel anytime, Pogo Perks rewards.

### Why Prepaid Electricity

- **Eliminates High Upfront Cost** - No deposit required; sign up, charge up, and get the power turned on today.
- **Immediate Financial Flexibility** - Add funds on your schedule instead of waiting for a bill, online or at a payment location.
- **Power Becomes More Accessible** - Daily text messages keep you informed about usage and balance so you can adjust to stay within budget.

### Common Questions About Same-day Prepaid Electricity in Texas

- **Can I get prepaid electricity turned on the same day in Texas?** Yes, when the address is eligible, the home has the right meter setup, and enrollment is completed before the cutoff time. Pogo's same-day power avoids a credit check, deposit review, or long contract approval.
- **How does same-day prepaid electricity work?** Fund your account upfront, then use electricity as your balance is deducted day by day. Track usage and balance, add money when needed, and control spending. Helpful for renters, movers, and first-time electricity customers.
- **Is prepaid electricity a good option if I am moving today?** Yes. Start with an account balance, receive usage and balance updates, and add funds online or at cash payment locations.
- **What should I check before signing up?** Whether your address is in a deregulated Texas area, whether same-day connection is available at your location, the starting balance, the Electricity Facts Label, payment options, daily usage notifications, and timing requirements for same-day service.

## About Us - The Pogo Promise - https://pogoenergy.com/about-us/

Pogo Energy proudly serves homes throughout Texas's deregulated areas. Whether you're in Houston, Dallas-Fort Worth, Corpus Christi, Lubbock, Killeen, Grand Prairie, Baytown, or hundreds of other Texas communities, we're ready to help make your electricity experience easier.

### We're Making Electricity Easier for Texans

At Pogo Energy, we believe electricity services shouldn't be complicated. As a Texas-based electricity provider serving deregulated areas across the state, we're committed to making every step easier, from signing up to managing your account each day. Whether you're moving into a new home, searching for a prepaid electricity option, or simply looking for an electric company that's easy to work with, Pogo Energy is here to help. Our goal is simple: to make electricity one less thing you have to worry about.

### The Pogo Promise

- **We Promise Simplicity** - Enrollment, recharges, and everyday account management are easy to understand.
- **We Promise Transparency** - No hidden surprises; customers get clear information about their electricity service.
- **We Promise Flexibility** - Payment flexibility and prepaid options that give customers control over energy expenses.
- **We Promise Reliability** - Dependable electricity service backed by the local Texas transmission and distribution utilities.
- **We Promise Support** - If you are short on money and need a bit of help to keep the lights on, we want to help.
- **We Promise Respect** - Every customer is treated with honesty, courtesy, and professionalism.
- **We Promise to Keep Improving** - Better technology, better communication, and customer-focused innovations like Pogo Perks.

Customers highlight daily usage notifications, easy recharging, no hidden fees, the Perks rewards program, and multi-year loyalty (several reviewers report 4-6+ years as customers).

### More Than An Electric Company

Every decision we make is guided by one question: "Does this make life easier for our customers?" Join the thousands of Texans who trust Pogo Energy for simple, flexible electricity.

## Meet Pogo - https://pogoenergy.com/meet-pogo/

1. **No Deposit Electric Service** - Pogo is a no-deposit power company that doesn't check your credit.
2. **No Long-Term Commitment** - No long-term contract; cancel at any time.
3. **100% Renewable Energy** - A great low rate and 100% renewable electricity.
4. **Same Day Power** - Signing up before 6 PM, Monday through Saturday, gets you same-day power.
5. **Prepaid Electricity Benefits** - Stay informed of your electric usage and spending so you can adjust to keep within budget; no hidden fees or shockingly high bills.
6. **Pogo Perks Reward Program** - Automatic enrollment; "Spin to Win" up to $50, daily gift card giveaways, and prizes up to $500.
7. **About Pogo** - A team committed to helping Texans stay connected with simple, flexible electricity solutions.

## How Pogo Works - https://pogoenergy.com/how-pogo-works/

### Step 1 - Join Online, Quick & Easy

Sign up online in under 2 minutes. First, confirm that we can provide electricity to your home, then set up your account by answering a few questions (name, phone number, etc.). There is no credit check or long-term contract to sign, and you will never be asked to pay a deposit for electric services with Pogo.

### Step 2 - Get Power When You Need Power

Let us know when you want your power turned on. Most of the time, you can have same-day power if you sign up for the month-to-month energy plan before 6 PM. All you need to do is sign up and then charge up your account with as little as $60.

### Step 3 - Stop Guessing, Start Knowing

Customers receive text messages or emails informing them of their credit balance every day. Daily alerts help customers control their electricity usage to stay within budget and plan for times when higher usage is expected (guests, temperature changes).

### Step 4 - Charge Up Your Account

Track your usage through daily updates and recharge when your balance is low. Choose Apple Pay, Google Pay, a credit or debit card, or a cash payment location. Select autopay during setup or at any time so you never forget to pay for electricity.

## Prepaid Electricity in Texas - https://pogoenergy.com/prepaid-electric/

### Pay-As-You-Go Power

Prepaid electricity, also called pay-as-you-go electricity, lets you add money to an electricity account before you use power. Each day, your electricity use reduces your account balance. When your balance gets low, you add money online or with cash. Keep your balance positive to avoid service interruption. Pogo Energy is a prepaid power company in Texas serving deregulated areas including Houston, Dallas, Irving, Killeen, Waco, Corpus Christi, and many other cities and towns.

### What is a Prepaid Electricity Plan?

A prepaid electricity plan is one where you:

1. Fund your account upfront (like a utility "wallet").
2. Use electricity day by day while costs are deducted from your balance.
3. Get balance/usage updates so you can adjust habits and spending.
4. Add money anytime instead of paying one monthly bill.

Traditional postpaid plans bill you after you use electricity and often require a deposit, a credit check, and a contract. Pay-as-you-go plans do not require a deposit, credit check, or long-term contract.

### Who is Prepaid Electricity For?

- Budget-focused households who prefer smaller, more frequent payments
- People who want month-to-month electric plans with no long contract lock-in
- Customers who want to avoid surprise bills by tracking daily usage
- Renters or frequent movers who value simple, flexible service
- Anyone who prefers pay-as-you-go electricity in Texas instead of billing cycles

### Prepaid Electricity Plan Benefits

- **Avoid Bill Surprises** - Seeing daily usage and balance helps you catch spikes fast (A/C, heaters, pool pumps, guests).
- **Reduce Fee Exposure** - Avoid late fees and early termination fees common to postpaid plans.
- **Flexible Payment Options** - Charge up weekly, biweekly, after payday, etc., matching electricity spend to cash flow.

### Common Questions - Prepaid Power Plans

- **Is prepay electricity the same as month-to-month electricity?** Yes. Prepaid plans are commonly called month-to-month plans because you are not stuck in a long-term contract and can leave without penalty.
- **How do I pay for prepaid electricity?** You add money to your balance and usage deducts from it daily. Pogo supports online recharges and cash recharges at thousands of retail locations.
- **What happens if my balance runs out?** If your balance drops below $0.00, you need to recharge to avoid service interruption.
- **Can prepaid electricity help if I've had trouble qualifying elsewhere?** Prepaid plans avoid the "deposit + long contract" model used by many postpaid providers.
- **What are the benefits of pay-as-you-go electricity plans in Texas?** Flexibility, low upfront costs, near-real-time usage monitoring, balance alerts, and no long-term contract - especially helpful for renters and students.

## No Deposit Electricity - https://pogoenergy.com/no-deposit-electricity/

### The Pogo Difference: Zero Deposit Electric

Pogo Energy offers electricity with no deposit, never, and no credit check, so you can hold onto more of your money. Some electric companies say "no deposit" but add barriers elsewhere; Pogo keeps it simple.

### The Benefit of No Deposit Light Companies

- **Eliminates High Upfront Cost** - Use your money for rent, groceries, internet setup, or childcare instead of a deposit.
- **Immediate Financial Flexibility** - Significant breathing room when moving or managing a tight budget.
- **Power Becomes More Accessible** - No deposit and no credit check helps more people get the lights on without delays.

### Electric Deposits and Credit Checks in Texas

- **What is an electricity deposit?** Money some providers collect upfront as a security measure. Amounts are often based on credit score. Deposits are typically refundable and may be applied to the final bill or returned after a period of on-time payments.
- **What are the requirements for getting electricity without a credit check in Texas?** Enroll in a prepaid/pay-as-you-go plan. Provide basic account information and maintain a positive starting balance. Prepaid service requires a smart/advanced meter and an address in a deregulated area of Texas.
- **Why do electric companies require a deposit?** To mitigate the risk of unpaid bills on "use now, pay later" plans. Common triggers: limited or no payment history, credit risk signals, past-due balances, or higher expected usage.
- **How much is an electricity deposit in Texas?** It varies, but can be up to 20% of estimated annual billing (roughly two months of estimated electric charges).

### How to Sign Up With Pogo

1. Check your rate and confirm we can serve your address.
2. Enroll online in under 2 minutes.
3. Charge up your account; you can start with as little as $60.
4. Same-day power when you enroll and fund your account by 6 PM (Mon-Sat, excluding holidays).

## No Long-Term Commitment / Month-to-Month Electricity - https://pogoenergy.com/no-long-term-commitment/

Pogo Energy offers month-to-month electricity with no long-term contract. You can get power without committing to a 6, 12, or 24-month agreement and won't be stuck paying early cancellation fees if you move.

### What "No Contract Electricity" Means

A "no contract" or month-to-month electric plan means you aren't tied to a long-term agreement. You can cancel or switch providers when you need to, without a cancellation fee for leaving early.

### Why Texans Choose Month-to-Month Electric Plans

1. Renters who may relocate when a lease ends
2. People who move for work or family changes
3. Anyone who doesn't want early termination fees
4. Customers who want a simpler sign-up experience

### No Contract vs. Fixed-Rate Contracts

Fixed-rate contract plans typically lock you into a set term (often 12-36 months) and can carry penalties if you leave early. Month-to-month (no contract) plans are designed for flexibility.

### FAQ

- **Will I pay a cancellation fee if I leave Pogo?** No. As long as you pay for the electricity you have used, you are free to switch.
- **Is a "no contract" electric plan the same as month-to-month?** Yes, for Pogo they mean the same thing.
- **Who is a month-to-month plan best for?** People who move often, renters, service members, college students, and anyone who wants flexibility.
- **What if I'm not sure how long I'll stay in my home?** Month-to-month avoids the stress and potential fees of breaking a long-term contract.

## Same Day Power - https://pogoenergy.com/same-day-power/

### Need Power Today? Get Power Today!

Pogo Energy has your lights on when you need them for as little as $60 with same-day power service. We do not run your credit and do not require a deposit. Sign up on your mobile device in under two minutes; power is often on within a few hours as long as you enroll and charge up your account with $60 by 6 PM, Monday through Saturday (not including holidays).

### How to Get Electricity Today

Once you set up your account, choose to charge up online or with cash. Online funds pay for the electricity you use; select autopay to automatically add money when the balance reaches a threshold you choose. To pay with cash, visit a Pogo cash payment location.

### FAQ

- **What do I need to do to get the power turned on today?** Confirm your address is in the service area, create an account (about 2 minutes), choose when you want power turned on, and charge up with at least $60.
- **Can I get my power turned on the same day I sign up?** Yes, as long as you sign up before 6 PM, you can usually get power the same day.
- **I can't move into my apartment without electric service. Can I get electricity the same day I sign up?** Yes. Most apartment complexes require proof of electric service before handing over keys; sign up before 6 PM and your lights can be switched on today.
- **How much does it cost to get the power turned on today?** Sign up and charge up your account with at least $60. No credit check, no deposit.

## 100% Renewable Energy - https://pogoenergy.com/renewable-energy/

### 100% Renewable Prepaid Electricity in Texas

Pogo Energy matches 100% of each customer's paid annual electricity use with renewable energy certificates (RECs). The shared Texas grid delivers reliable electricity to your home, while RECs document that renewable generators produced and added an equivalent amount of electricity to a U.S. power grid. Pogo purchases and retires enough RECs to match 100% of your paid electricity use over the year.

A tracking system issues one REC when a renewable facility generates and delivers one megawatt-hour (1,000 kWh) of electricity to a power grid. Per the U.S. EPA, electricity buyers use RECs to track renewable electricity and substantiate renewable electricity-use claims on a shared grid. There is no separate renewable power line to your home; your local TDU delivers the physical electricity.

### How Pogo Verifies 100% Renewable Electricity

1. **Renewable electricity is generated** by eligible facilities (wind, solar, geothermal, hydroelectric, wave/tidal, qualifying biomass). ERCOT administers the Texas REC program under PUCT rules.
2. **A REC records the renewable attributes** for every megawatt-hour delivered to the grid.
3. **Pogo matches your use and retires the RECs**, so the certificates cannot be sold or claimed by another buyer.

Wind and utility-scale solar supplied 36% of ERCOT electricity demand during the first nine months of 2025, according to the U.S. Energy Information Administration.

### Renewable Energy FAQ

- **Does choosing a renewable plan reduce my carbon footprint?** A properly matched and retired REC substantiates a renewable electricity-use claim and can support a claim about reducing the indirect carbon footprint of purchased electricity.
- **Does renewable electricity go directly to my home?** Not from a dedicated generator; the grid combines many sources. Pogo uses RECs to document renewable attributes equal to your paid annual use.
- **What is a renewable energy certificate?** A REC represents the environmental and other non-power attributes of one megawatt-hour of renewable electricity generated and delivered to a grid.
- **Are RECs the same as carbon offsets?** No. They are different instruments and are not interchangeable.
- **Do I need solar panels?** No.
- **Is renewable electricity reliable when the wind isn't blowing or the sun isn't shining?** Yes. The shared grid draws from multiple sources; your TDU delivers electricity and handles outages.

## Pogo Perks Rewards Program - https://pogoenergy.com/perks/

Pogo Perks is Pogo Energy's customer rewards program. As a Pogo customer, you automatically earn Pogo Points every month. Use points to spin the Pogo Prize Wheel, enter giveaways, play games, or save in over 500,000 ways.

- **Pogo Perks Points** - Earn Pogo Points every month (50 points per month per the Help Center; points never expire).
- **Spin the Prize Wheel** - Once you have 300 points, spin for a chance to win gift cards and Pogo bill credits.
- **Gift Card Giveaways** - Enter daily to win a name-brand gift card.
- **Perks Product Giveaways** - Enter every weekend to win name-brand products.
- **Cash Giveaways** - Enter to win $500 in cash; cash giveaways are won every month.
- **Bonuses & Games** - Daily deals, surprises, and games to win bonuses.

Save on brands such as Chili's, The North Face, Sony, Olive Garden, Amazon, Target, Subway, and Walmart.

### How It Works

1. **Sign Up** - Join Pogo Energy.
2. **Log In** - Your Pogo Perks account is set up the same day (pogoperks.com).
3. **Earn Pogo Points** - Every month, plus games and challenges.
4. **Spend (or Save)** - Spend points as you earn them or save up for something big.

## Compare Electric Rates - https://pogoenergy.com/compare-electric-rates/

In the deregulated areas of Texas you get to pick the electric company that best fits your lifestyle, budget, and values. Each comparison page breaks down what each company offers versus Pogo Energy:

- Pogo Energy vs. Amigo Energy - https://pogoenergy.com/compare-electric-rates/amigo-energy
- Pogo Energy vs. Acacia Energy - https://pogoenergy.com/compare-electric-rates/acacia-energy
- Pogo Energy vs. Payless Power - https://pogoenergy.com/compare-electric-rates/payless-power
- Pogo Energy vs. Reliant Energy - https://pogoenergy.com/compare-electric-rates/reliant-energy
- Pogo Energy vs. Octopus Energy - https://pogoenergy.com/compare-electric-rates/octopus-energy
- Pogo Energy vs. Green Mountain Energy - https://pogoenergy.com/compare-electric-rates/green-mountain-energy

Switching to Pogo is quick, easy, and online: no credit check, no deposit, no long-term contract.

## Frequently Asked Questions - https://pogoenergy.com/faqs/

### Why Choose Us

**Why choose Pogo Energy for prepaid energy services?** Pogo offers the same electricity as others without the ball and chain: no long-term contract and no deposit. With pay-as-you-go service you won't get a bill at the end of the month. Pogo sends daily text messages or emails about your electric usage. You charge up your account with as much or as little as you like and can adjust usage to stay within budget.

**What should I consider when choosing an electricity provider in a non-regulated area?** Contract terms, fees, reliability, customer service, billing setup, and whether renewable energy plans are available. The best provider offers transparent pricing, dependable service, and a plan that fits your household.

**What is the Pogo Promise?** A commitment to treat you fairly with low-cost electricity, not to trick you, and to be honest so you always know what to expect. It includes a pre-approved Deferred Payment Plan (DPP) for all customers without fees, interest, or credit checks (within certain limits), and a Satisfaction Guarantee: if you're unhappy, switch to another provider without penalty and Pogo refunds any unused balance (net of print and post fees). Customers on a DPP must pay their remaining balance before switching.

**What are Pogo Perks?** Pogo's customer rewards program with daily deals and giveaways. Customers are automatically enrolled, receive Pogo Points every month, and can redeem them in more than 500,000 ways.

**How reliable is Pogo Energy's service?** As reliable as the big electric companies. During any outage, Pogo connects you with your TDU, which is responsible for delivering electric service.

**Do I have to sign a contract?** No. If you leave Pogo for any reason, you are free to do so without a fee as long as you do not have a DPP set up to pay a negative balance.

**What is the difference between prepaid and postpaid electricity?** Prepaid (pay-as-you-go, prepay power) lets you deposit funds and use them to cover electric usage; when the balance runs low, you deposit more. No late fees, no disconnect fees, no credit check, no deposit, and no electric bill. Postpaid plans bill at month's end and often require a credit check and deposit.

**What is "Deregulated Electricity" in Texas?** In 2002 Texas deregulated electricity delivery in about 85% of the state, separating generators (power plants), distributors (TDUs/TDSPs), and retail electric providers (REPs). Pogo Energy is a pay-as-you-go REP participating in virtually all deregulated Texas markets.

**How does Prepay Power work with Pogo?** Step 1: enroll online in under a minute (no deposit, credit check, or long-term commitment). Step 2: set up autopay or charge up online or at a cash payment location; with $60 you can get same-day power (sign up and charge up before 6 PM, Monday-Saturday; not holidays or Sundays). Step 3: get daily updates and 100% renewable energy. Step 4: recharge when the balance gets low.

**What is Pogo's Power-On Promise?** Pogo will not turn off your power at night, on weekends, on holidays, or during extreme weather (hot or cold) as determined by the National Weather Service and your TDU, even if your balance goes negative during that time.

**2026 TDU Holidays (TDUs closed):**

| Date | TDUs Closed |
| --- | --- |
| January 1, 2026 - New Year's Day | Oncor, CenterPoint, AEP North, AEP Central, TNMP (Pogo also closed) |
| January 19, 2026 - Martin Luther King Jr. Day | Oncor, CenterPoint, TNMP |
| April 3, 2026 - Good Friday | Oncor, CenterPoint, AEP North, AEP Central |
| April 4, 2026 - Saturday after Good Friday | CenterPoint, AEP North, AEP Central |
| May 25, 2026 - Memorial Day | Oncor, CenterPoint, AEP North, AEP Central, TNMP (Pogo also closed) |
| July 3, 2026 - Independence Day (observed) | Oncor, CenterPoint, AEP North, AEP Central, TNMP (Pogo also closed) |
| July 4, 2026 - Saturday after Independence Day | CenterPoint, AEP North, AEP Central |
| September 7, 2026 - Labor Day | Oncor, CenterPoint, AEP North, AEP Central, TNMP (Pogo also closed) |
| November 26, 2026 - Thanksgiving Day | Oncor, CenterPoint, AEP North, AEP Central, TNMP (Pogo also closed) |
| November 27, 2026 - Day after Thanksgiving | Oncor, CenterPoint, AEP North, AEP Central, TNMP |
| November 28, 2026 - Saturday after Thanksgiving | CenterPoint, AEP North, AEP Central |
| December 24, 2026 - Christmas Eve | Oncor, CenterPoint, AEP North, AEP Central, TNMP (Pogo also closed) |
| December 25, 2026 - Christmas Day | Oncor, CenterPoint, AEP North, AEP Central, TNMP (Pogo also closed) |
| December 26, 2026 - Saturday after Christmas | CenterPoint, AEP North, AEP Central |
| January 1, 2027 - New Year's Day | Pogo Energy closed |

### Getting Started

**Is Pogo Energy available in my area?** Probably. Pogo provides electricity in most deregulated areas of Texas. Enter your address or ZIP code in the address look-up tool during enrollment, or call 888-764-6669 or use chat.

**What personal information do I need?** Name, physical address, email, mobile number, birthday (for greetings), and a password. Pogo never asks for your Social Security or driver's license number and does not run credit checks.

**How do I get started?** Same-day power Monday through Saturday if you sign up and charge up at least $60 before 6 PM. Enroll online, chat, or call 888-764-6669.

**How much does it cost to get started?** As little as $60. There are no start-up fees; 100% of your initial charge-up goes to your energy account. It is not a deposit.

**Do you have same-day power-on?** Yes, if you enroll and charge at least $60 Monday through Saturday before 6 PM. Pogo relies on the TDU to activate service, so the exact time cannot be guaranteed; later in the day, "same day" may become the next day.

**When can I get my electric service started?** When you enroll before 6 PM, Monday through Saturday. Existing customers paying to reconnect are served 24x7x365.

**Are there Texas electric companies that offer same-day power-on?** Yes. Pogo offers same-day power in deregulated areas when you sign up before 6 PM, Monday through Saturday, excluding holidays.

**Can I switch from my current provider to Pogo?** Yes. Most providers require a deposit, which you should get back when you switch (minus any outstanding balance on your final bill).

**I have a deposit with my current provider; can I get it back?** Yes. Enroll with Pogo, make your first $60 payment, and your prior deposit should be refunded per PUCT requirements.

**How much does it cost to switch?** It should not cost anything. Check whether your current provider has an early termination fee.

**How will my current energy company know I've switched?** Pogo notifies your current provider. There should be no service interruption.

**How long does a new service take to start?** After you enroll and charge up at least $60, Pogo should have you up and running the same day.

**Will my electricity be disconnected if I switch to Pogo?** No. Pogo works with your current provider so power stays on during the transition.

**How do I transfer my existing Pogo service if I'm moving?** As long as the new place is in the service area, your balance moves with you. Chat or call 888-764-6669 with the new address, the stop date at the old place, and the start date at the new place.

**Can I enroll now and start service later?** Yes. Choose a future date during enrollment and charge up at least $60. Tip: schedule power-on a day early when moving, since TDUs can take all day.

**Can Critical Care or Chronic Condition Residential Customers sign up?** No. The Public Utility Commission of Texas does not allow these customers to enroll in any prepaid electricity service.

**Am I eligible to choose Pogo?** Pogo provides no-contract electricity in deregulated areas of Texas, including Dallas, Fort Worth, Houston, Corpus Christi, the Rio Grande Valley, and many other locations. You need a mobile phone number and email address. No deposit, driver's license, Social Security number, or credit check.

### Electric Rates and Plans

**How much does Pogo Energy cost?** Check the electricity price (rate) for your area during enrollment.

**Do I pay a deposit?** No. Start with as little as $60, without a deposit, annual contract, or credit check.

**Will my electric rates change?** Pogo cannot guarantee it will never raise rates, but aims to provide predictable, reliable service. Note that summer air conditioning can roughly double usage even when the rate stays the same.

### How Does It Work?

**What is a Deferred Payment Plan (DPP)?** Pogo's no-fee, no-interest, no-credit-check payment plan, established when your balance goes negative (or is about to) and you need help. With a DPP, 80% of each future payment goes to your service account and 20% to the DPP. A DPP places a switch hold on your account, meaning you cannot switch to another provider with an outstanding balance. Request one via chat (type DPP), text DPP to 24197, or call 888-764-6669 option 4. Terms are at pogoenergy.com/legal-privacy.

**What is a Deferred Account Balance (DAB)?** A temporary holding account for out-of-the-ordinary charges and fees, so they are paid over time instead of all at once. Example: the TDU's official monthly bill may differ from the sum of customary daily usage charges.

**How do I pay off my DAB?** Pogo trickles a small amount from the DAB into your daily update, usually about 5% of the DAB balance and no more than $3.50 per day. Any remaining DAB is added to your final balance if you terminate service.

**What are your hours of operation?** Monday-Friday, 8 AM-5 PM Central. Chat or call 888-764-6669.

**I need to receive an electric bill. What should I do?** Download usage history from the Usage History section of your account, or request a Summary of Usage and Payments (SUP): emailed free, or mailed for a $5.00 fee.

**I do not have the money to make a payment and avoid disconnection. What options are available?** Ask about the Deferred Payment Plan via chat or 888-764-6669 during business hours. Also see the Comprehensive Energy Assistance Program (CEAP), a federal program that helps pay electricity bills.

**How does pay-as-you-go / prepaid electric service work?** No end-of-month bills, late fees, disconnection fees, or early termination charges. Choose autopay or recharge as you go; with $60 you can get power today. Pogo texts your daily usage, or check your account dashboard.

**What if I change my mind and need to cancel?** There are no long-term commitments. If you switch providers, service transfers automatically and Pogo returns unused funds (a $5.00 handling/postage fee applies if a check must be mailed).

**Who do I contact if my electricity goes out?** Your TDU: Oncor (DFW and West Texas) 888-313-4747; CenterPoint (Houston area) 800-332-7143; AEP Central (CP&L area) 866-223-8508; AEP North (WTU area) 866-223-8508; TNMP (Texas-New Mexico Power) 888-866-7456.

**Will I receive an electric bill from Pogo?** No bills at all. Check your balance and estimated days of power remaining in your account. Request a SUP by chat or phone (free by email; small fee by mail).

**What is a switch hold, and how can I get it removed?** A switch hold may be placed when you agree to a DPP with Pogo or your current provider. If you encounter a switch hold during enrollment, it may be from the previous occupant; show proof of occupancy so the TDU or previous REP can remove it (see Switch Hold Removal page).

**What is a TDU (Transmission and Distribution Utility / TDSP)?** The company that manages the power grid (poles, wires, meters), handles outages and repairs, and delivers electricity to your home. Pogo passes through TDU charges without markup; these can be up to 40-50% of your monthly spend. For outages, contact your TDU.

**Do you have SMS keywords?** Text short code 24197: BAL (balance), LAST (last recharge amount), DPP (request a Deferred Payment Plan through Edison), OUTAGE (how to report an outage), BARCODE (your cash-payment barcode; barcodes refresh periodically), RECHARGE (recharge options), ASSIST (list of keywords), MOVE (moving info), SWITCH HOLD (explanation and process), HOLIDAY (holiday operations), START (subscribe to SMS), STOP (unsubscribe from marketing SMS).

**If I am moving, can I take my Pogo service with me?** Yes, if the new address is in the service area. Your balance transfers. Chat or call 888-764-6669 with the new address, stop date, and start date.

**What is an ESI ID hold?** The ESI ID is a unique number identifying your electric service location. If you encounter an ESI ID hold during enrollment, the previous occupant may have left an unpaid debt; you must show proof of occupancy to remove it.

### Billing and Payments

**Does Pogo provide financial assistance?** Pogo does not provide direct assistance but points customers to LIHEAP/CEAP (call 877-399-8939 to reach a CEAP administrator; prepaid and postpaid services are eligible). Pogo also offers the Deferred Payment Plan (chat "DPP" or call 888-764-6669 option 4) and accepts payments from local charities and support groups on customers' behalf (email support@pogoenergy.com).

**Where can I make my payment?** Online with debit or credit card 24x7x365, Google Pay, Apple Pay, by phone at 888-764-6669, or with cash at authorized payment locations (which charge a cash handling fee that varies by location). No payment transaction fee when you recharge at least $60.00; a $5.00 fee applies to transactions under $60.00.

**Are there late fees and/or disconnection fees?** No late fee as long as you pay before service is disconnected.

**Can I pay after disconnection and have service restored?** Yes. You have 5 days to make a payment after service is suspended; after five days, service is disconnected.

**How much do I need to pay to get reconnected?** A $25 reconnect fee applies when power is disconnected for a negative balance. Pay the fee and bring your balance above zero. If needed, Pogo can sweep the fee to your DAB to pay over time.

**How long does it take to restart service after disconnection?** Service should be turned on within 2 hours once your balance is over $0. Your TDU controls the timing.

**Do I have to pay a fee to add money?** No fee for card, Apple Pay, or Google Pay recharges of $60 or more; $5.00 fee under $60 (some banks charge Pogo up to 30% on small transactions). Cash payment locations charge their own handling fee, usually about $2; Pogo does not benefit from or add to those fees.

**How will I know when to pay?** Pogo messages you (text or email) before your balance hits $0, when it reaches $0 or lower, and two hours before disconnection. Text or email receipts are sent for every charge-up. If you need help, ask about the Deferred Payment Plan.

### What is a TDU?

A Transmission and Distribution Utility (TDU) transmits and distributes electricity from generators to your home and manages "The Grid" - poles, wires, meters, storm restoration, repairs, and outages. All REPs get power from the same generators delivered by the same TDUs. TDUs charge a monthly TDU charge and a per-kWh usage TDU charge, which Pogo passes through without markup (up to 40% or more of monthly energy expense). TDU charges apply to all residential customers in the TDU's territory regardless of provider, and can change (though not often). Pogo passes monthly charges through daily with a true-up for months that are not 30 days, and passes usage charges through each day based on actual kWh. Generally: Oncor serves Dallas/Fort Worth and parts of central/west Texas; CenterPoint Energy serves Houston; AEP Texas Central serves Corpus Christi and the Rio Grande Valley; AEP Texas North serves parts of north and central Texas. Request a Statement of Usage and Payments ("SUP") for a detailed breakdown.

### ERCOT Market Securitization Finance Charge

**What is the ERCOT Market Securitization Finance Charge?** A fee ERCOT is implementing to collect money billed to electric companies that went out of business after the February 2021 storm, leaving an unpaid balance. ERCOT passes the debt to remaining Texas REPs and their customers.

**Are all electric companies adding an additional charge?** Pogo believes all Texas energy providers and customers must pay ERCOT additional money to cover these losses. See Subchapters M and N of Chapter 39 of the Public Utility Regulatory Act on ERCOT's website.

### Solar Panels Explained

Purchasing solar panels is an investment with obligations and requirements to understand fully. The Public Utility Commission of Texas provides a consumer guide to solar installation, costs, and electric provider programs at puc.texas.gov.

## Pay with Cash - https://pogoenergy.com/recharge/cash/

### How Paying with Cash Works

Recharge with your account number or a barcode. Bring cash and your barcode to one of over 74,000 Pogo cash payment locations and tell the cashier you want to make a cash payment to your Pogo Energy account.

1. Provide your account number or barcode.
2. Give the cashier your cash.
3. Done - your account is recharged. Deposits show in your account minutes later.

### Barcode

Get your barcode on your phone through your account or text the word BARCODE to 24197. Show the barcode to the cashier at any authorized payment retail location.

### Find a Payment Location

Use the Cash Payment Locations map (https://pogoenergy.com/payment-locations/) to find an authorized location; there are tens of thousands nationwide, so a location is usually nearby even when you travel.

## Cash Payment Locations - https://pogoenergy.com/payment-locations/

Add cash to your Pogo Energy account at more than 86,000 convenient locations nationwide. Search by address or ZIP code, or use your current location to find the closest authorized recharge location and get directions.

## Support Overview - https://pogoenergy.com/support/

### Energy Assistance

Energy Assistance from Pogo Energy helps you avoid disconnect when you are unable to bring your account balance above $0.01. Learn about the Deferred Payment Plan (DPP) and how to navigate a switch hold or ESI ID removal.

### Customer Support and Help

Edison, Pogo's 24x7 virtual agent, can chat about prepay electricity. The Help page lists SMS short text codes, how to redeem Pogo Perks, change account settings, or recover a forgotten PIN or passcode.

## Help Center - https://pogoenergy.com/support/help/

### Edison, Your 24/7 Virtual Support Agent

Click the chat icon in the bottom-right corner of any page to chat with Edison 24/7. Type "English" or "Spanish" in the chat window to switch languages. Chat with a live human Monday-Friday, 8 AM-5 PM CT (open a chat, type your name, then type AGENT).

### My Account

- **Change PIN** - Log in to My Account, select Account Information, enter a new PIN, tap Submit.
- **Forgot PIN** - Log in, select Account Information; the PIN is at the bottom above the Submit button.
- **Need Proof of Service** - Log in, select Account Information, and screenshot your service address, start date, and service status.
- **What are Pogo Perks?** - Customers are automatically enrolled for free. Each month you earn 50 Pogo Points to redeem for savings. At 300 points, spin the Pogo Perks prize wheel to win an account credit or a gift card (Amazon, Walmart, Target, etc.).
- **Redeem Perks** - Visit pogoperks.com and log in.
- **Update Email / Update Phone** - Log in, select Contact Information, edit, and save.
- **Customer Service Email** - support@pogoenergy.com. Replies within 1-2 business days; include your PIN and check your spam folder.
- **Customer Service Phone Number** - 888-764-6669.

### Payments

- **Get Barcode** - Open chat and type BARCODE; text BARCODE to 24197 from the phone on your account; log in, click Recharge Now, then Learn More; or call 888-764-6669, option 3 then option 2.
- **Cash Locations / Cash Recharge** - Cash locations require a barcode or your Pogo account number. Find locations at https://pogoenergy.com/payment-locations/.
- **Phone Recharge** - Call 888-764-6669 and select option 3.
- **Online Recharge** - Log in and select Recharge Now, or use Express Pay with the mobile number or email on your account.

### Deferred Payment Plan & Switch Hold

- **DPP balance** - Chat or text BAL to 24197; log in and select DPP History; or call 888-764-6669 option 2.
- **Get a DPP** - Chat or text DPP to 24197; or call 888-764-6669 option 4, then option 1.
- **Pay off or pay down a DPP** - Call 888-764-6669 option 4, then option 2, to change the percentage of each recharge applied to your DPP (whole number between 20% and 100%). The change stays in effect for future recharges until changed again.
- **Remove a Switch Hold** - Pay off your DPP balance. Set the DPP percentage to 100%, make a payment equal to or greater than the DPP balance, and Pogo automatically asks the TDU to remove the switch hold, which usually takes 2-5 hours.
- **Why is there a Switch Hold?** - A switch hold is added when you set up a DPP because you have a balance that must be cleared before switching providers.
- **What is a Switch Hold?** - You are not permitted to switch to another electric provider until your DPP is repaid in full.

### Text Keywords (send to 24197)

BAL - current service balance. BARCODE - barcode for cash payments (refreshed periodically). DPP - request a Deferred Payment Plan (no fee, no interest, no credit check). LAST - most recent recharge amount. RECHARGE - links and info to recharge. OUTAGE - how to report an outage to your TDU. MOVE - how to take Pogo with you when you move. HELP - link to contact Pogo. PERKS - learn about Pogo Perks (points never expire). START - subscribe to all Pogo SMS messages. STOP - unsubscribe from SMS. SWITCH HOLD - details about switch holds. ASSIST - list of keyword shortcuts. HOLIDAY - holidays when Pogo and/or your TDU is closed. Message and data rates may apply; daily account updates and legally required notices are sent via your preferred contact method.

### Report Power Outages to Your TDU

- **Oncor** - 888-313-4747 (stormcenter.oncor.com)
- **AEP North** - 866-223-8508 (outagemap.aeptexas.com)
- **CenterPoint** - 800-332-7143 (gis.centerpointenergy.com/outagetracker)
- **TNMP** - 888-866-7456 (tnmp.com/customers/power-outages-hazards)
- **AEP Central** - 866-223-8508 (outagemap.aeptexas.com)

## Energy Assistance - https://pogoenergy.com/support/energy-assistance/

### Free Services to Help Keep Your Lights On

Visit 211Texas.org or dial 2-1-1 (or 877-541-7905) for utility and other assistance. This free service connects Texas residents with local resources 24/7; agencies can add funds directly to your Pogo account.

### Local Agencies that Help Pay for Electricity

Local agencies participate in the Comprehensive Energy Assistance Program (CEAP), a federal program that helps eligible customers with electricity expenses. Three ways to check eligibility: find your county's agency in Pogo's directory, call 2-1-1 and ask for an Energy Assistance Agency, or call 877-541-7905 (8 AM-5 PM, M-F) to reach your county's CEAP provider.

### Texas Utility Help Program

Provides eligible Texas households with payments made to Pogo Energy on their behalf, funded by the federal Low Income Home Energy Assistance Program (LIHEAP) and the Low Income Household Water Assistance Program (LIHWAP). Eligibility and applications: txns.org/utility-assistance.

### Deferred Payment Plan (DPP) and Deferred Account Balance (DAB)

All customers are approved for a DPP with no fees, no interest, and no credit check. See https://pogoenergy.com/support/energy-assistance/dpp/ and https://pogoenergy.com/support/energy-assistance/dab/.

### Agency Directory

Pogo has agreements with agencies across Texas that provide energy assistance; agencies committed to helping Pogo customers include (with counties served): Arlington Charities (Tarrant), Baker Ripley (Harris), Brazos Valley Community Action Agency (Brazos, Burleson, Grimes, Leon, Madison, Montgomery, Robertson, Walker, Waller, Washington), Catholic Charities Dallas (Collin, Dallas), Christian Community Action (Collin, Dallas, Denton, Tarrant, Wise), City of Fort Worth Community Action Partnership / Neighborhood Services (Tarrant), Community Action Inc. of Central Texas (Blanco, Caldwell, Hays), Community Action of South Texas (Bee, Brooks, Cameron, Duval, Jim Wells, Kenedy, Kleberg, San Patricio, Victoria), Community Council of South Central Texas (Comal, Guadalupe, Medina, Uvalde, Wilson and others), Community Services of Northeast Texas (Bowie, Camp, Cass, Delta, Franklin, Hopkins, Lamar, Marion, Morris, Rains, Red River, Titus), Concho Valley Community Action Agency (Tom Green and others), Dallas County Health and Human Services (Dallas), Economic Opportunities Advancement Corporation (Bosque, Ellis, Falls, Freestone, Hill, Limestone, McLennan, Navarro), El Paso Project BRAVO (El Paso), Galveston County Community Action Council (Brazoria, Fort Bend, Galveston, Wharton), Greater East Texas Community Action Program (Anderson, Angelina, Gregg, Smith, Jefferson and other East Texas counties), Hidalgo County Community Services Agency (Hidalgo), Hill Country Community Action Association (Bell, Coryell, Lampasas, Milam and others), Interfaith Family Services (Dallas, Collin, Tarrant), Lubbock Community Development Department (Lubbock), Nueces County Community Action Agency (Nueces), Panhandle Community Services (Potter, Randall and Panhandle counties), Rolling Plains Management Corporation (Wichita, Taylor and Rolling Plains counties), Society of St. Vincent de Paul (Bexar and surrounding counties), South Plains Community Action Association (South Plains counties), Tarrant County Human Services (Tarrant), Texas Neighborhood Services (Erath, Hood, Johnson, Palo Pinto, Parker, Somervell, Wise), Texas Rent Relief (all Texas counties), Texoma Council of Governments (Collin, Cooke, Denton, Fannin, Grayson, Hunt, Rockwall), Travis County Health & Human Services (Travis), Webb County Community Action Agency (Webb), West Texas Opportunities (Midland, Ector, Howard and West Texas counties), the Salvation Army (all Texas counties), and dozens of additional churches, councils of government, and county agencies. The full directory with phone numbers is on the Energy Assistance page.

## Deferred Payment Plan (DPP) - https://pogoenergy.com/support/energy-assistance/dpp/

**What is a DPP?** An arrangement between you and Pogo that lets you pay outstanding energy costs over time without disconnecting your electric service for nonpayment.

**How do I get a DPP?** Request it through online chat, SMS (reply DPP to your daily text), or the automated phone system (888-764-6669, option 4). Pogo will not set one up without your explicit request. If you already have a DPP that exceeds $40, you need to talk to an agent to see if you qualify for additional assistance.

**When would I need a DPP, and will Pogo inform me when my balance is low?** You receive a text and/or email when your balance is low; below $0.01 the account is at risk of disconnect. Around 7:00 AM on the day the account qualifies for disconnect for non-payment (DNP), Pogo sends an alert stating service is at risk of disconnect at 11 AM and the minimum recharge needed. At 11 AM, if the balance is still negative, Pogo sends the DNP request to your TDU and notifies you of your account and DPP balances and the recharge amount needed. Once you recharge, Pogo automatically sends a reconnect request, completed within 2 hours (24/7).

**Does my power have to be on to get a DPP?** No. Once your balance is above $0.00 after a disconnect for non-payment, the TDU has 2 hours to reconnect (Pogo does not control this). The 2-hour window does not apply to outages caused by weather or other events.

**Can I get another DPP while paying on an initial DPP?** Request through chat (type "DPP"), text DPP to 24197, or call 888-764-6669 option 4 to find out if you qualify.

**How do I repay my DPP?** Every recharge applies 20% toward your DPP. To repay faster, adjust the percentage by calling 888-764-6669, option 4 then option 2.

**Anything else?** A DPP automatically places a switch hold on your account, preventing a switch to another provider while you have an outstanding balance. The hold is removed once the DPP is paid in full. Full terms are in Pogo's Terms of Service. Alternatives include state and local energy assistance agencies.

## Deferred Account Balance (DAB) - https://pogoenergy.com/support/energy-assistance/dab/

**What is a DAB?** A temporary bucket Pogo may use to hold certain post-billing adjustments and eligible charges rather than applying them immediately to your prepaid balance: certain fees you can repay over time (e.g., some payment and reconnection fees), usage data updates from your TDU that slightly increase or decrease what you owe, and other eligible post-billing adjustments. A DAB is not a loan, carries no interest, does not place a switch hold, and is not a negative mark on your service or eligibility.

**How does a DAB work?** Pogo may transfer a small portion of the DAB into your service account balance each day (shown in your daily update), and may transfer more if your available balance is close to $0 to help prevent interruption. A DAB can be an amount you owe or a credit in your favor; either way it is applied gradually in smaller pieces.

**Restrictions and details** - No switch hold or service eligibility impact. If you cancel or switch providers, any remaining DAB is applied to your final account balance (reducing or increasing the closeout balance/refund).

**How to find and pay off your DAB** - Your DAB balance appears on your Summary of Usage and Payments (SUP). Pay it down over time through small daily transfers, clear it sooner by requesting via online chat, or settle it when service ends.

## Switch Hold and ESI ID Hold Removal - https://pogoenergy.com/support/energy-assistance/switch-hold-removal/

### Switch Hold vs ESI ID Hold

A switch hold is placed on an electric meter by a retail electric provider due to unpaid electric services; it prevents switching to a new electric company before the outstanding balance is paid. An ESI ID Hold is essentially the same thing, but specific to Pogo. You can be subject to a hold through no fault of your own if the previous tenant did not pay their balance. To remove it, prove you are a new tenant.

### Remove a Hold in 4 Steps

1. **Locate Your ESI ID** - The Electric Service Identifier ID is a unique 17- or 22-digit number ERCOT assigns to every electricity meter in Texas.
2. **Complete a New Occupant Statement Form** - Download, hand-sign (electronic signatures are not accepted), and include your ESI ID. Form: https://pogoenergy.com/wp-content/uploads/2022/10/New_Occupant_Statement.pdf
3. **Provide Documentation** - ONE of: a copy of your current lease in your name; a notarized Affidavit of Landlord (https://pogoenergy.com/wp-content/uploads/2022/10/Landlord_Affidaivit.pdf); a utility bill in your name dated within the last 2 months from a different address; closing documents showing transfer of ownership into your name; or a certificate of occupancy showing residents have changed.
4. **Email Your Form and Documentation to Pogo** - Send the signed New Occupant Statement plus one supporting document to support@pogoenergy.com.

**How long does it take?** The time to remove a switch hold or release an ESI ID is outside Pogo's control; Pogo notifies you of the outcome as soon as there is an update. Review the steps and confirm documents are complete to avoid delays.

## Provider of Last Resort (POLR) - https://pogoenergy.com/support/energy-assistance/polr-assistance/

If your retail electric provider can no longer serve customers, the PUCT may place your account with a Provider of Last Resort (POLR), a safety net that keeps your service on while you decide what to do next.

- **What is POLR?** In deregulated areas, the PUCT designates certain providers as POLRs that step in when a customer's REP exits the market.
- **Do I have to stay with a POLR provider?** No. You can stay for the time being, enroll in a contract with that provider, or switch to another REP.
- **Why can POLR service cost more?** POLR providers must plan for uncertainty and serve an unknown number of customers with uncertain usage.
- **How will I know if I've been placed on POLR service?** You should receive notice about your new POLR service and options.
- **Can I ask to be switched to POLR?** Not really; it is a backup arrangement, not a customer-selected plan.
- **Why enroll with Pogo now?** No deposits, no late payment fees, no long-term contracts, and Pogo notifies your POLR for you. Switching takes about 60 seconds.

## Move With Pogo - https://pogoenergy.com/move-with-pogo/

### New Pad. Same Electric Service. Get $20*

When you move with Pogo, Pogo transfers your electric service for you; your Pogo Perks points and account balance go with you, and there is no service interruption.

1. **Give Us a Call or Open an Online Chat** - Mention code MOVE20 before your move to get $20 on us.*
2. **Tell Us the Address to Your New Place** - Pogo verifies service availability. Charge up $60 to start service at the new location. If you have a DPP at the old place, it can come too.
3. **Decide When You Want Your Service to Transfer** - Pogo can power both locations during an overlap so you are never in the dark.

*Promotional incentive is a bill credit for current Pogo Energy customers of three consecutive months or longer. Bill credits are non-transferable and cannot be redeemed for cash; the credit is available within 24 hours of the transfer of electric service to the new address.

## Energy Saving Tips - https://pogoenergy.com/energy-saving-tips/

- **Thermostat** - In winter, set to 68 degF during waking hours and lower it when asleep or away. Turning the thermostat back 7-10 degrees for 8 hours a day can save up to 10% on energy usage.
- **Oven** - Check food through the window; opening the door drops the temperature about 25 degrees. Microwaves use up to 80% less energy than conventional ovens.
- **Refrigerator** - Keep condenser coils dust-free, replace worn door seals, and let leftovers cool before storing.
- **Windows** - Seal leaks with caulk and weather stripping; consider energy-efficient windows or solar control film.
- **Ceiling Fans** - Raise the AC temperature when fans keep the room comfortable; turn fans off in unoccupied rooms.
- **Dishwasher** - Run only when full, skip prewashing, and air-dry.
- **Laundry** - Wash full loads in cold water, use the high-speed spin, dry heavy cottons separately, and empty the lint trap every load.
- **Air Conditioning** - Heating and cooling account for 40-50% of energy use; replace or clean filters monthly.
- **Light Bulbs** - Switching to LEDs saves the average household $220-$275 per year; turn off lights when leaving a room.
- **Electrical Outlets** - Install covers on unused outlets to stop drafts.
- **Doors** - Keep doors closed to unoccupied rooms.
- **Shower** - Shorten showers to reduce water heating.

**Additional tips:** Water heating is about 18% of a utility bill; insulate pipes and install low-flow fixtures. Bring pets inside in extreme weather. Take a 2-3 song shower. Open cabinet doors under sinks overnight in freezes and wrap exposed outdoor pipes. Pogo will not raise your rate during the cold. Lower the thermostat at least 4 degrees while bundled up to save up to 30%. Keep the fireplace flue closed when not in use. Pre-make meals. Open curtains for daylight. Stream on a tablet instead of a laptop. Unplug unused large appliances. Keep vents unblocked. Avoid space heaters (fire hazard and high energy use). If you lose power, contact your TDU.

## Contact Us - https://pogoenergy.com/contact-us/

- **Chat** - Click the chat icon at the bottom right of any page to chat with Edison 24/7 or a live human during business hours.
- **Email** - support@pogoenergy.com (include your 4-digit Pogo account PIN; check your spam folder for replies).
- **Call** - 888-764-6669 (enrolling online is fastest).
- **Mail** - P.O. Box 12346, Dallas, TX 75225.
- **Hours of Operation** - Monday-Friday, 8 AM-5 PM CT.

### Emergency Power Outage Contacts (TDUs)

- Oncor (DFW and West Texas) - 888-313-4747
- CenterPoint (Houston and surrounding areas) - 800-332-7143
- AEP Central (CP&L area) - 866-223-8508
- AEP North (WTU area) - 866-223-8508
- TNMP (Texas-New Mexico Power) - 888-866-7456

## Service Areas - https://pogoenergy.com/service-area/

Pogo Energy offers no-deposit, no-credit-check prepaid electricity throughout Texas's deregulated ERCOT markets, including (but not limited to): Abilene, Arlington, Baytown, Beaumont, Bellaire, Bellmead, Belton, Brownsville, Conroe, Corpus Christi, Dallas, Fort Worth, Frisco, Galveston, Garland, Georgetown, Grand Prairie, Houston, Irving, Katy, Killeen, Laredo, League City, Longview, McAllen, Mesquite, Midland, Mineral Wells, Odessa, Pasadena, Pflugerville, Plano, Portland, Round Rock, San Angelo, Sugar Land, Temple, Tyler, Waco, Waxahachie, and Wichita Falls. Dedicated city pages exist for Abilene, Arlington, Baytown, Bellmead, Belton, Corpus Christi, Dallas, Fort Worth, Grand Prairie, Houston, Irving, Katy, Killeen, Laredo, Mesquite, Midland, Mineral Wells, Round Rock, San Angelo, Sugar Land, Temple, Tyler, Waco, Waxahachie, and Wichita Falls (see llms.txt for URLs). If your city is in a deregulated area of Texas, you can move your electric service to Pogo Energy today.

## Blog - https://pogoenergy.com/blog/

The Pogo Power Blog publishes articles on electricity costs and bills, energy efficiency, Texas weather and safety (heat, hurricanes, arctic blasts, floods), home improvements that affect energy use, Texas grid and deregulation topics, prepaid electricity, moving, and Pogo Perks. The complete list of article titles and URLs is in https://pogoenergy.com/llms.txt under "Blog".

## Legal & Privacy - https://pogoenergy.com/legal-privacy/

Terms of service, Deferred Payment Plan terms and conditions, and the Pogo Energy privacy policy. A PDF of the Terms of Service is also published at https://pogoenergy.com/wp-content/uploads/shared/Pogo-Energy-TOS.pdf.

## Español - Inicio - https://pogoenergy.com/es/

### Paga por uso: la electricidad te da el control

- Sin depósito
- Corriente el mismo día
- Cancela en cualquier momento
- Recompensas Pogo Perks

### Cómo funciona Pogo

1. **Paso 1** - Comprueba tu dirección, consulta tus tarifas y regístrate en línea. Crear tu cuenta es rápido y fácil.
2. **Paso 2** - Selecciona cuándo quieres que se encienda la corriente y carga tu cuenta con tan solo 60 $. Incluso puedes obtener energía el mismo día.
3. **Paso 3** - Disfruta de la energía. Mensajes de texto o correos electrónicos diarios te mantienen informado de tu consumo y del saldo de tu cuenta.
4. **Paso 4** - Mantén tu cuenta con saldo recargándola por internet o en un punto de pago en efectivo.

### Una mejor opción para la electricidad de pago inmediato en Texas

Pogo Energy ofrece planes de electricidad de pago inmediato para residentes y pequeñas empresas de Texas en áreas no reguladas. Como compañía de corriente, estamos comprometidos a proporcionar energía 100% renovable, limpia y asequible. Nuestra misión es facilitar el encendido de las luces sin verificación de crédito, sin depósito y sin compromiso a largo plazo. Benefíciate de nuestra garantía de encendido el mismo día si te das de alta antes de las 6 PM, de lunes a sábado.

### Ventajas del plan de pago inmediato de Pogo

- **Electricidad sin contrato** - Sin contrato a largo plazo, sin verificación de crédito y sin complicaciones para encender la corriente.
- **Controla tu consumo de electricidad** - Tú decides cuándo encender las luces y recargas tu cuenta en línea o en un punto de pago en efectivo.
- **Una compañía de corriente con ventajas** - Sin depósito, sin cargos por pago atrasado y sin cargos por desconexión. Cada mes ganas puntos Perks para girar la Rueda de Premios Pogo.
- **Dedicados a salvar el mañana: 100% energía limpia** - Pogo entrega energía 100% renovable.

*Para recibir el servicio de encendido el mismo día, debes registrarte y cargar tu cuenta con 60 $ antes de las 6 PM CT. No está disponible los domingos ni los días festivos.*

## Español - Quiénes Somos (La Promesa Pogo) - https://pogoenergy.com/es/quienes-somos/

Pogo Energy atiende hogares en las zonas desreguladas de Texas: Houston, Dallas-Fort Worth, Corpus Christi, Lubbock, Killeen, Grand Prairie, Baytown y cientos de comunidades más. Creemos que la electricidad no debería ser complicada; ofrecemos una forma sencilla y flexible de dar corriente a los hogares de Texas.

### La Promesa Pogo

- **Sencillez** - Inscripción, recargas y gestión diaria de la cuenta fáciles de entender.
- **Transparencia** - Sin sorpresas ocultas; información clara sobre el servicio.
- **Flexibilidad** - Opciones de pago flexibles y electricidad prepagada que dan control sobre los gastos de energía.
- **Fiabilidad** - Servicio respaldado por las empresas de transmisión y distribución (TDU) de Texas.
- **Apoyo** - Si te falta dinero y necesitas ayuda para mantener la luz encendida, queremos ayudarte.
- **Respeto** - Cada cliente es tratado con honestidad, cortesía y profesionalidad.
- **Mejora continua** - Mejor tecnología, mejor comunicación e innovaciones como Pogo Perks.

Cada decisión se guía por una pregunta: "¿Esto le facilita la vida a nuestros clientes?"

## Español - Conoce Pogo - https://pogoenergy.com/es/conoce-pogo/

1. **Servicio eléctrico sin depósito** - Pogo no exige depósito ni verifica tu crédito.
2. **Sin compromiso a largo plazo** - Sin contrato a largo plazo; cancela en cualquier momento.
3. **Energía 100% renovable** - Una tarifa baja y electricidad 100% renovable.
4. **Corriente el mismo día** - Inscríbete antes de las 6 PM, de lunes a sábado.
5. **Ventajas de la electricidad prepagada** - Mantente informado de tu consumo y gasto para ajustarte al presupuesto; sin cargos ocultos.
6. **Programa de recompensas Pogo Perks** - Inscripción automática; gira para ganar hasta 50 $, sorteos diarios de tarjetas regalo y premios de hasta 500 $.
7. **Acerca de Pogo** - Un equipo comprometido con ayudar a los tejanos con soluciones de electricidad sencillas y flexibles.

## Español - Cómo Funciona Pogo - https://pogoenergy.com/es/como-funciona-pogo/

### Paso 1 - Únete en línea: rápido y fácil

Inscríbete en línea en menos de 2 minutos. Confirma que podemos suministrar electricidad a tu hogar y configura tu cuenta respondiendo algunas preguntas (nombre, teléfono, etc.). No hay verificación de crédito ni contrato a largo plazo, y nunca se te pedirá un depósito.

### Paso 2 - Obtén corriente cuando la necesites

Dinos cuándo quieres que se encienda la corriente. La mayoría de las veces puedes tener corriente el mismo día si te inscribes en el plan mes a mes antes de las 6 PM y cargas tu cuenta con tan solo 60 $.

### Paso 3 - Deja de adivinar, empieza a saber

Los clientes reciben mensajes de texto o correos electrónicos diarios con el saldo de su cuenta. Las alertas diarias ayudan a controlar el consumo y a planificar épocas de mayor uso.

### Paso 4 - Carga tu cuenta

Recibe actualizaciones diarias y recarga cuando el saldo sea bajo. Elige Apple Pay, Google Pay, tarjeta de crédito o débito, o un punto de pago en efectivo. Selecciona el pago automático durante la configuración inicial o en cualquier momento.

## Español - Ver tu Tarifa - https://pogoenergy.com/es/ver-tu-tarifa-2/

Página de entrada para comprobar tu dirección y tu tarifa. Ventajas destacadas: sin depósito, corriente el mismo día, cancela en cualquier momento y recompensas Pogo Perks. Explica por qué elegir electricidad prepagada (elimina el alto coste inicial, ofrece flexibilidad financiera inmediata y hace la energía más accesible) y responde preguntas frecuentes: la electricidad prepagada puede conectarse el mismo día cuando la dirección es elegible, el hogar tiene el medidor adecuado y la inscripción se completa antes de la hora límite; funciona depositando fondos por adelantado que se descuentan día a día; es una buena opción para quien se muda hoy; y antes de inscribirte conviene comprobar que tu dirección está en una zona desregulada de Texas, la disponibilidad de conexión el mismo día, el saldo inicial, la Etiqueta de Datos de Electricidad y las opciones de pago.

## Español - Electricidad Prepagada en Texas - https://pogoenergy.com/es/luz-prepagada/

### Energía de pago inmediato

La electricidad prepagada, también llamada electricidad de pago inmediato, te permite añadir dinero a una cuenta antes de consumir electricidad. Cada día, tu consumo reduce el saldo; cuando es bajo, añades dinero por internet o en efectivo. Mantén el saldo en positivo para evitar la interrupción del servicio. Pogo Energy es una empresa de energía prepagada de Texas que presta servicio en zonas desreguladas como Houston, Dallas, Irving, Killeen, Waco, Corpus Christi y muchas otras.

### ¿Qué es un plan de electricidad prepagada?

1. Depositas fondos en tu cuenta por adelantado (como un "monedero" de servicios).
2. Utilizas la electricidad día a día mientras los costes se deducen de tu saldo.
3. Recibes actualizaciones de saldo y consumo para ajustar hábitos y gastos.
4. Añades dinero en cualquier momento en lugar de pagar una factura mensual.

Los planes de pospago tradicionales facturan después del consumo y suelen exigir depósito, verificación de crédito y contrato. Los planes de pago inmediato no requieren depósito, verificación de crédito ni contrato a largo plazo.

### ¿Para quién es la electricidad prepagada?

Hogares centrados en el presupuesto que prefieren pagos más pequeños y frecuentes; personas que quieren planes mes a mes; clientes que quieren evitar facturas sorpresa controlando el consumo diario; inquilinos o personas que se mudan con frecuencia; y cualquiera que prefiera pago inmediato en lugar de ciclos de facturación.

### Ventajas

- **Evita las sorpresas en las facturas** - Ver el consumo diario ayuda a detectar picos (aire acondicionado, calentadores, bombas de piscina, invitados).
- **Reduce la exposición a cargos** - Evita recargos por demora y cancelación anticipada.
- **Opciones de pago flexibles** - Recarga semanal, quincenal o después del día de pago.

### Preguntas frecuentes

- **¿Es lo mismo la electricidad prepagada que la mensual?** Sí; eres libre de dejarla sin penalización.
- **¿Cómo pago?** Añades dinero a tu saldo y el consumo se descuenta diariamente; recargas en línea o en efectivo en miles de establecimientos.
- **¿Qué ocurre si se agota mi saldo?** Si cae por debajo de 0,00 $, debes recargar para evitar la interrupción.
- **¿Puede ayudarme si tuve problemas para obtener servicio en otro sitio?** Sí; evita el modelo de "depósito + contrato largo".
- **¿Cuáles son las ventajas en Texas?** Flexibilidad, bajos costes iniciales, control casi en tiempo real, alertas de saldo y sin contrato a largo plazo; especialmente útil para inquilinos y estudiantes.

## Español - Electricidad Sin Depósito - https://pogoenergy.com/es/electricidad-sin-deposito/

Pogo ofrece electricidad sin depósito, nunca, y sin verificación de crédito. Ventajas: elimina el alto coste inicial, ofrece flexibilidad financiera inmediata y hace la electricidad más accesible. Un depósito eléctrico es dinero que algunos proveedores cobran por adelantado como garantía, a menudo según la puntuación de crédito; en Texas puede llegar al 20% de la facturación anual estimada (aproximadamente dos meses de cargos). Para obtener electricidad sin verificación de crédito en Texas, inscríbete en un plan prepagado: solo necesitas datos básicos, un saldo inicial positivo, un medidor inteligente y una dirección en una zona desregulada. Para inscribirte: comprueba tu tarifa, inscríbete en línea en menos de 2 minutos, carga tu cuenta desde 60 $ y obtén corriente el mismo día si finalizas antes de las 6 PM (lunes a sábado, excepto festivos).

## Español - Sin Compromiso a Largo Plazo (Mes a Mes) - https://pogoenergy.com/es/sin-compromiso-a-largo-plazo/

Pogo Energy ofrece electricidad mes a mes sin contrato a largo plazo: sin compromisos de 6, 12 o 24 meses y sin cargos por cancelación anticipada si te mudas. Puedes cancelar o cambiar de proveedor cuando lo necesites. Es ideal para inquilinos, personas que se mudan por trabajo o familia, militares, estudiantes universitarios y cualquiera que quiera flexibilidad. Los contratos de tarifa fija suelen atarte 12-36 meses con penalizaciones si te vas antes; los planes mes a mes están diseñados para la flexibilidad. No pagarás cargo por cancelación mientras hayas pagado la electricidad consumida.

## Español - Corriente el Mismo Día - https://pogoenergy.com/es/corriente-el-mismo-dia/

Pogo enciende tus luces cuando las necesitas por tan solo 60 $. No verificamos tu crédito ni exigimos depósito. Inscríbete desde tu móvil en menos de dos minutos; la corriente suele encenderse en pocas horas si te inscribes y cargas 60 $ antes de las 6 PM, de lunes a sábado (excepto festivos). Puedes recargar en línea (con opción de pago automático) o en efectivo en un punto de pago. Si te mudas a un apartamento que exige comprobante de servicio eléctrico antes de entregarte las llaves, el servicio el mismo día te lo permite.

## Español - Energía 100% Renovable - https://pogoenergy.com/es/energia-renovable/

Pogo Energy iguala el 100% del consumo anual pagado de cada cliente con certificados de energía renovable (REC). La red compartida de Texas entrega electricidad a tu hogar mientras los REC documentan que generadores renovables produjeron una cantidad equivalente. Se emite un REC por cada megavatio-hora (1.000 kWh) de electricidad renovable entregada a la red; ERCOT administra el programa de REC de Texas bajo las normas de la PUCT. Pogo compra y retira los REC para que nadie más pueda reclamarlos. No hay una línea de energía renovable separada hasta tu casa; tu TDU entrega la electricidad física. Los REC no son lo mismo que las compensaciones de carbono. No necesitas paneles solares. La electricidad es fiable aunque no haya viento ni sol porque la red combina múltiples fuentes. Según la EIA, la energía eólica y solar a gran escala suministró el 36% de la demanda de ERCOT en los primeros nueve meses de 2025.

## Español - Ventajas Pogo Perks - https://pogoenergy.com/es/perks/

Como cliente de Pogo, ganas automáticamente Puntos Pogo cada mes. Úsalos para girar la Rueda de Premios de Pogo, participar en sorteos, jugar o ahorrar de más de 500.000 maneras.

- **Puntos Perks de Pogo** - Consigue puntos cada mes (50 puntos mensuales; nunca caducan).
- **Gira la ruleta de premios** - Con 300 puntos, gira para ganar tarjetas regalo y créditos en tu cuenta.
- **Sorteos de tarjetas regalo** - Participa todos los días.
- **Sorteos de productos** - Cada fin de semana.
- **Sorteos en efectivo** - 500 $ en efectivo; se ganan todos los meses.
- **Bonificaciones y juegos** - Ofertas diarias, sorpresas y juegos.

Ahorra en marcas como Chili's, The North Face, Sony, Olive Garden, Amazon, Target, Subway y Walmart. Así funciona: inscríbete en Pogo, inicia sesión en pogoperks.com (la cuenta se configura el mismo día), gana puntos cada mes y gástalos o ahórralos.

## Español - Comparar Tarifas de Electricidad - https://pogoenergy.com/es/comparar-tarifas-de-electricidad/

En las zonas desreguladas de Texas puedes elegir la compañía de electricidad que mejor se adapte a tu estilo de vida, presupuesto y valores. Pogo publica comparativas frente a Amigo Energy, Acacia Energy, Payless Power, Reliant Energy, Octopus Energy y Green Mountain Energy. Cambiarte a Pogo es rápido, fácil y en línea: sin verificación de crédito, sin depósito y sin contrato a largo plazo.

## Español - Preguntas Frecuentes - https://pogoenergy.com/es/preguntas-frecuentes/

La página de preguntas frecuentes en español cubre los mismos temas que la versión en inglés (https://pogoenergy.com/faqs/). Puntos clave:

- **Por qué elegir Pogo** - Sin contrato a largo plazo, sin depósito, sin factura mensual; actualizaciones diarias por texto o correo; la Promesa Pogo incluye un Plan de Pago Diferido preaprobado sin cargos, intereses ni verificación de crédito, y una garantía de satisfacción con reembolso del saldo no utilizado.
- **Cómo empezar** - Inscríbete en línea con nombre, dirección, correo electrónico y número de móvil (nunca se pide número de Seguro Social ni licencia de conducir). Carga inicial mínima de 60 $; corriente el mismo día si te inscribes y cargas antes de las 6 PM, de lunes a sábado (no festivos ni domingos). Puedes programar el inicio para una fecha futura. Los clientes de cuidados críticos o con enfermedades crónicas no pueden inscribirse en planes prepagados según la PUCT.
- **Promesa de encendido (Power-On Promise)** - Pogo no desconecta por la noche, los fines de semana, los días festivos de las TDU ni durante clima extremo, aunque el saldo sea negativo.
- **Tarifas** - Sin depósito; consulta el precio en tu zona al inscribirte. Las tarifas pueden cambiar, pero el objetivo es un servicio predecible. El consumo de verano puede duplicarse por el aire acondicionado.
- **Plan de Pago Diferido (DPP)** - Sin cargos, intereses ni verificación de crédito. El 20% de cada recarga se aplica al DPP y el 80% a tu cuenta de servicio. Un DPP coloca una retención del interruptor hasta que se paga. Solicítalo por chat (escribe DPP), texto DPP al 24197 o llamando al 888-764-6669, opción 4.
- **Saldo Diferido de la Cuenta (DAB)** - Cuenta temporal para ajustes de la TDU y ciertos cargos; se recupera poco a poco (alrededor del 5% diario, máximo 3,50 $ al día).
- **Horario** - Lunes a viernes, 8 AM-5 PM (hora central); chat con Edison 24/7.
- **Comprobante de servicio** - Resumen de Uso y Pagos (SUP) gratis por correo electrónico o 5 $ por correo postal.
- **Cancelación** - Sin compromiso; el saldo no utilizado se reembolsa (5 $ si hay que enviar un cheque).
- **Apagones** - Contacta con tu TDU: Oncor 888-313-4747; CenterPoint 800-332-7143; AEP Central y AEP North 866-223-8508; TNMP 888-866-7456.
- **Retención del interruptor e ID ESI** - Puede provenir de un DPP tuyo o de la deuda del ocupante anterior; se elimina con comprobante de ocupación.
- **Palabras clave por SMS (24197)** - BAL, LAST, DPP, OUTAGE, BARCODE, RECHARGE, ASSIST, MOVE, SWITCH HOLD, HOLIDAY, START, STOP.
- **Pagos** - Tarjeta de débito o crédito en línea 24/7, Google Pay, Apple Pay, por teléfono (888-764-6669) o en efectivo en puntos autorizados (con cargo de manejo del comercio, normalmente unos 2 $). Sin cargo por recargas de 60 $ o más; 5 $ por recargas menores de 60 $.
- **Reconexión** - Tienes 5 días para pagar tras la suspensión. Cargo de reconexión de 25 $ tras una desconexión por saldo negativo; la reconexión suele producirse en 2 horas una vez el saldo es positivo.
- **TDU y sus cargos** - La TDU gestiona la red, los medidores y las reparaciones. Pogo traspasa los cargos de la TDU sin recargo (pueden ser el 40-50% del gasto mensual). Oncor: Dallas/Fort Worth y centro/oeste de Texas; CenterPoint: Houston; AEP Texas Central: Corpus Christi y el Valle del Río Grande; AEP Texas North: norte y centro de Texas.
- **Cargo de financiación de titulización de ERCOT** - Cargo para recuperar las deudas de las compañías que quebraron tras la tormenta de febrero de 2021; se traslada a las REP restantes y a sus clientes.
- **Paneles solares** - Consulta la guía de la PUCT antes de invertir.

## Español - Pagar con Efectivo - https://pogoenergy.com/es/cargar/efectivo/

Lleva efectivo y tu código de barras (o tu número de cuenta) a uno de más de 74.000 puntos de pago autorizados y dile al cajero que quieres hacer un pago en efectivo a tu cuenta de Pogo Energy. 1) Facilita tu número de cuenta o código de barras. 2) Entrega el efectivo. 3) Listo: tu cuenta queda recargada en minutos. Obtén tu código de barras desde tu cuenta o enviando la palabra BARCODE al 24197. Encuentra un punto de pago en https://pogoenergy.com/es/puntos-de-pago/.

## Español - Puntos de Pago en Efectivo - https://pogoenergy.com/es/puntos-de-pago/

Añade efectivo a tu cuenta de Pogo Energy en más de 86.000 puntos en todo el país. Busca por dirección o código postal, o usa tu ubicación para encontrar el punto de recarga autorizado más cercano y obtener indicaciones.

## Español - Atención al Cliente - https://pogoenergy.com/es/soporte/

La asistencia energética de Pogo te ayuda a evitar la desconexión cuando no puedes llevar tu saldo por encima de 0,01 $: Plan de Pago Diferido, retención del interruptor y eliminación del ID ESI. El centro de ayuda ofrece a Edison, el agente virtual 24/7, códigos de texto, canje de Pogo Perks, cambios en la cuenta y recuperación de PIN.

## Español - Centro de Ayuda - https://pogoenergy.com/es/soporte/ayuda/

- **Chat con Edison 24/7** - Haz clic en el icono de chat en la esquina inferior derecha; escribe "Spanish" o "English" para cambiar de idioma. Agente en vivo de lunes a viernes, 8 AM-5 PM (hora central): escribe tu nombre y luego AGENT.
- **Mi cuenta** - Cambiar u obtener el PIN (Información de la cuenta), comprobante de servicio (captura de pantalla de la dirección, fecha de inicio y estado), actualizar correo electrónico y teléfono (Información de contacto). Correo de atención al cliente: support@pogoenergy.com (incluye tu PIN; revisa la carpeta de spam). Teléfono: 888-764-6669.
- **Pogo Perks** - Inscripción automática y gratuita; 50 puntos al mes; con 300 puntos gira la rueda para ganar crédito o una tarjeta regalo (Amazon, Walmart, Target). Canjea en pogoperks.com.
- **Pagos** - Código de barras: chat (escribe BARCODE), texto BARCODE al 24197, en tu cuenta (Recargar ahora > Más información) o llamando al 888-764-6669, opción 3 y luego opción 2. Recarga por teléfono: opción 3. Recarga en línea desde tu cuenta o con Express Pay.
- **DPP y retención del interruptor** - Saldo del DPP: BAL por chat o texto, historial de DPP en tu cuenta, o llamada opción 2. Solicitar un DPP: DPP por chat o texto, o llamada opción 4 y luego opción 1. Cambiar el porcentaje aplicado al DPP (entre 20% y 100%): llamada opción 4 y luego opción 2. Para eliminar la retención del interruptor, paga el DPP completo; Pogo solicita automáticamente a la TDU la eliminación, que suele tardar de 2 a 5 horas.
- **Palabras clave por SMS (24197)** - BAL (saldo), BARCODE (código de barras), DPP (plan de pago diferido), LAST (última recarga), RECHARGE (opciones de recarga), OUTAGE (reportar apagón), MOVE (mudanza), HELP (contacto), PERKS (programa de recompensas), START (suscribirse), STOP (cancelar suscripción), SWITCH HOLD (retención del interruptor), ASSIST (lista de palabras clave), HOLIDAY (festivos).
- **Apagones** - Oncor 888-313-4747; AEP North 866-223-8508; CenterPoint 800-332-7143; TNMP 888-866-7456; AEP Central 866-223-8508.

## Español - Asistencia Energética - https://pogoenergy.com/es/soporte/asistencia-energetica/

Visita 211Texas.org o marca 2-1-1 (o 877-541-7905) para obtener ayuda gratuita con servicios públicos 24/7; las agencias pueden añadir fondos directamente a tu cuenta de Pogo. Las agencias locales participan en el Programa Integral de Asistencia Energética (CEAP), un programa federal que ayuda a clientes elegibles con los gastos de electricidad. El Programa de Ayuda de Servicios Públicos de Texas (Texas Utility Help), financiado por LIHEAP y LIHWAP, realiza pagos a Pogo Energy en nombre de hogares elegibles (solicitudes en txns.org). Todos los clientes de Pogo están aprobados para un Plan de Pago Diferido sin cargos, intereses ni verificación de crédito, y Pogo ofrece un Saldo Diferido de la Cuenta (DAB) para ajustes y ciertos cargos. La página incluye un directorio completo de agencias locales por condado con sus teléfonos.

## Español - Plan de Pago Diferido (DPP) - https://pogoenergy.com/es/soporte/asistencia-energetica/plan-de-pago-aplazado/

Un DPP es un acuerdo entre tú y Pogo que te permite pagar los costes de energía pendientes a lo largo del tiempo sin que se desconecte tu servicio por falta de pago. Debes solicitarlo explícitamente por chat, SMS (responde DPP a tu mensaje diario) o por el sistema telefónico automático (888-764-6669, opción 4). Si ya tienes un DPP que supera los 40 $, deberás hablar con un agente. Recibirás avisos por texto o correo cuando tu saldo sea bajo; alrededor de las 7:00 AM del día en que la cuenta califica para desconexión recibirás una alerta de que el servicio está en riesgo a las 11 AM; si a las 11 AM el saldo sigue negativo, Pogo envía la solicitud de desconexión a la TDU. Al recargar, Pogo envía automáticamente la solicitud de reconexión, que se completa en 2 horas (24/7). Puedes solicitar un DPP con la corriente encendida o apagada. Cada recarga aplica el 20% al DPP; para pagar más rápido, cambia el porcentaje llamando al 888-764-6669, opción 4 y luego opción 2. Un DPP coloca automáticamente una retención del interruptor que se elimina al pagar el DPP por completo.

## Español - Saldo Diferido de la Cuenta (DAB) - https://pogoenergy.com/es/soporte/asistencia-energetica/plan-de-pago-aplazado-2/

Un DAB es una cuenta temporal donde Pogo puede colocar ciertos ajustes posteriores a la facturación y cargos elegibles (por ejemplo, algunos cargos de pago y reconexión, o actualizaciones de consumo enviadas por la TDU) en lugar de aplicarlos de inmediato a tu saldo prepagado. No es un préstamo, no genera intereses, no coloca una retención del interruptor y no afecta a tu elegibilidad. Pogo transfiere una pequeña parte del DAB a tu saldo cada día; si el DAB es un crédito a tu favor, también se aplica gradualmente. Si cancelas o cambias de proveedor, el DAB restante se aplica a tu saldo final. Consulta tu DAB en el Resumen de Uso y Pagos (SUP); puedes pagarlo poco a poco, solicitar liquidarlo antes por chat o liquidarlo al finalizar el servicio.

## Español - Extracción del ID ESI y de la Retención del Interruptor - https://pogoenergy.com/es/soporte/asistencia-energetica/extraccion-del-id-esi-y-de-la-retencion-del-interruptor/

Una retención del interruptor la coloca un proveedor eléctrico en un medidor por servicios no pagados e impide cambiar de compañía hasta saldar la deuda. Una retención del ID ESI es lo mismo, pero específica de Pogo. Puedes verte afectado sin culpa si el inquilino anterior no pagó. Para eliminarla en 4 pasos: 1) Localiza tu ID ESI (número único de 17 o 22 dígitos que ERCOT asigna a cada medidor de Texas). 2) Completa y firma a mano la Declaración de Nuevo Ocupante (New Occupant Statement) incluyendo tu ID ESI; no se aceptan firmas electrónicas. 3) Aporta UN documento: contrato de arrendamiento a tu nombre, declaración jurada del arrendador notariada, factura de servicios a tu nombre de otra dirección con menos de 2 meses, documentos de cierre de compra, o certificado de ocupación. 4) Envía por correo electrónico el formulario y el documento a Pogo. El tiempo de eliminación depende de la TDU; Pogo te informará del resultado.

## Español - Proveedor de Último Recurso (POLR) - https://pogoenergy.com/es/soporte/asistencia-energetica/proveedor-de-clientes-de-ultimo-recurso/

Si tu proveedor eléctrico deja de prestar servicio, la PUCT puede asignar tu cuenta a un Proveedor de Último Recurso (POLR), una red de seguridad que mantiene tu servicio mientras decides qué hacer. No estás obligado a permanecer con el POLR: puedes quedarte temporalmente, contratar con ese proveedor o cambiarte a otra REP. El servicio POLR suele ser más caro porque el proveedor asume el riesgo de un número desconocido de clientes. Recibirás un aviso si te asignan a un POLR. No es un plan que puedas solicitar. Con Pogo no hay depósitos, cargos por demora ni contratos a largo plazo, y Pogo notifica al POLR por ti; el cambio tarda unos 60 segundos.

## Español - Mudanza con Pogo - https://pogoenergy.com/es/mudanza/

Cuando te mudas con Pogo, Pogo traslada tu servicio eléctrico por ti; tus puntos Pogo Perks y el saldo de tu cuenta se trasladan contigo y no hay interrupción del servicio. 1) Llama o abre un chat antes de tu mudanza y menciona el código MOVE20 para recibir 20 $ de regalo.* 2) Dinos la dirección de tu nuevo hogar; Pogo verifica la disponibilidad y cargas 60 $ para iniciar el servicio allí. Si tienes un DPP, también se traslada. 3) Decide cuándo quieres el traslado; Pogo puede dar corriente a ambas ubicaciones durante el solapamiento. *El incentivo es un crédito en cuenta para clientes actuales con tres meses consecutivos o más; no es transferible ni canjeable por efectivo y está disponible en 24 horas tras el traslado.

## Español - Consejos para Reducir el Uso de Energía - https://pogoenergy.com/es/consejos-para-reducir-el-uso-de-energia/

- **Termostato** - En invierno, 68  degF (20  degC) durante el día y unos grados menos al dormir o salir; bajarlo 7-10 grados durante 8 horas al día puede ahorrar hasta un 10%.
- **Horno** - Mira por la ventana en lugar de abrir la puerta (pierde unos 25 grados); el microondas usa hasta un 80% menos de energía.
- **Refrigerador** - Limpia las bobinas del condensador, cambia los sellos de la puerta y deja enfriar las sobras antes de guardarlas.
- **Ventanas** - Sella fugas con masilla y burletes; considera ventanas eficientes o película de control solar.
- **Ventiladores de techo** - Sube la temperatura del aire acondicionado cuando el ventilador baste; apágalos en habitaciones vacías.
- **Lavavajillas** - Úsalo lleno, sin prelavado y con secado al aire.
- **Lavandería** - Agua fría con carga completa, centrifugado rápido, secar algodones pesados por separado y vaciar el filtro de pelusa.
- **Aire acondicionado** - Climatización es el 40-50% del consumo; cambia o limpia el filtro cada mes.
- **Bombillas** - Cambiar a LED ahorra entre 220 y 275 $ al año; apaga las luces al salir.
- **Enchufes y puertas** - Tapa los enchufes sin uso y cierra las puertas de habitaciones vacías.
- **Ducha** - Duchas cortas (2-3 canciones).
- **Otros** - El agua caliente es ~18% de la factura; aísla tuberías e instala grifería de bajo flujo. En heladas, abre los armarios bajo el fregadero y envuelve las tuberías exteriores. Pogo no sube tu tarifa durante el frío. Mantén cerrado el tiro de la chimenea, cocina con antelación, aprovecha la luz natural, desenchufa aparatos grandes sin uso, no bloquees las rejillas y evita los calefactores portátiles. Si pierdes la corriente, contacta con tu TDU.

## Español - Contacto - https://pogoenergy.com/es/contacto/

- **Chat** - Icono de chat en la esquina inferior derecha de cualquier página: Edison 24/7 o un agente en vivo en horario de atención.
- **Correo electrónico** - support@pogoenergy.com (incluye tu PIN de 4 dígitos y revisa la carpeta de spam).
- **Teléfono** - 888-764-6669 (inscribirse en línea es lo más rápido).
- **Correo postal** - P.O. Box 12346, Dallas, TX 75225.
- **Horario** - Lunes a viernes, 8 AM-5 PM (hora central).
- **Emergencias y apagones (TDU)** - Oncor (DFW y oeste de Texas) 888-313-4747; CenterPoint (Houston) 800-332-7143; AEP Central 866-223-8508; AEP North 866-223-8508; TNMP 888-866-7456.

## Español - Área de Servicio - https://pogoenergy.com/es/area-de-servicio/

Pogo Energy ofrece electricidad prepagada sin depósito ni verificación de crédito en los mercados desregulados de ERCOT en Texas, incluyendo Abilene, Arlington, Baytown, Beaumont, Bellaire, Bellmead, Belton, Brownsville, Conroe, Corpus Christi, Dallas, Fort Worth, Frisco, Galveston, Garland, Georgetown, Grand Prairie, Houston, Irving, Katy, Killeen, Laredo, League City, Longview, McAllen, Mesquite, Midland, Mineral Wells, Odessa, Pasadena, Pflugerville, Plano, Portland, Round Rock, San Angelo, Sugar Land, Temple, Tyler, Waco, Waxahachie y Wichita Falls, entre muchas otras zonas de Texas.

## Español - Blog - https://pogoenergy.com/es/noticias/

El Blog de Pogo en español publica artículos sobre costos y facturas de electricidad, eficiencia energética, clima y seguridad en Texas (calor, huracanes, olas de frío, inundaciones), mejoras del hogar que afectan al consumo, la red eléctrica de Texas, electricidad prepagada, mudanzas y Pogo Perks. La lista completa de artículos con sus URL está en https://pogoenergy.com/llms.txt bajo "Español - Blog".

## Español - Legal y Privacidad - https://pogoenergy.com/es/legal-privacidad/

Términos de servicio, condiciones del Plan de Pago Diferido y política de privacidad de Pogo Energy en español.