Does Pogo Energy provide financial assistance?
While Pogo Energy doesn’t provide direct assistance, Congress boosted funding for the LIHEAP energy assistance program by more than 7 percent nationwide which provided an energy assistance allotment for Texas of $152 million in 2018. As all of us Texans experience higher bills during the summer season, these LIHEAP funds could provide critical assistance.
If you’re a Texan in need of electricity assistance, we encourage you to call 877.399.8939 and talk with a CEAP administrator for your area.
Additionally at Pogo, we do have Deferred Payment Programs in the event your account balance goes negative and you need a way to pay it back over time. Please let Edison help you via Chat, just type DPP in your chat window to get started or call us at 888.764.6669 (you may also call us to establish a new DPP even if you’re currently under a DPP). Visit PogoEnergy.com/Terms for all the terms and conditions relating to our Deferred Payment Plan.
And we also accept payments from local charity and support groups on your behalf. Ask them to contact us at 888.764.6669 to get started.
Another option you may be eligible for is the Texas Rent Relief Program, which can help tenants and landlords who have any of the following costs (as far back as March 13, 2020):
Past due, current, and up to 2 months of expected rent costs
Past due, current, and up to 2 months of expected utility and home energy expenses
After the initial 3 months of current/future assistance, you can apply for 3 additional months of assistance if funds are still available
Click here for more information or to apply now.
Where can I make my payment?
There are several options to choose from for making a payment to Pogo Energy – and most of them have no payment fees. The most convenient way to pay is online, 24x7x365, at www.PogoEnergy.com/Pay or via phone (IVR) at 888.764.6669. Both of these payment options are free. You can also pay in person with cash at many locations near you. Visit www.PogoEnergy.com/Locations to find your nearest Pogo Energy authorized payment location. These locations typically charge a cash handling fee, and these fees (and their hours of operation) vary by location.
Are there late fees and/or disconnection fees?
Certainly not. It’s not right that the big guys hit you with hidden fees – so we don’t charge you a fee just because you paid a little late, were disconnected or are trying to reconnect service. It’s our privilege to have you as a customer, and we hate fees as much as you do.
Can I pay after disconnection and have my service restored?
Yes. We’re always happy to take a payment to restore your power – and the best part is, unlike the big guys, we don’t ding you with disconnect, reconnect or late payment fees. Please note, however, that you only have five days to make a payment to use once your service is disconnected before your service is permanently disconnected.
How much do I need to pay to get service reconnected if it has been disconnected?
First of all, we don’t charge any disconnect, reconnect or late payment fees like the other guys do. And second, even if your account balance goes negative, as long as you pay us before you’re disconnected, you only need to pay enough to get your balance back above zero. In fact, even if your service is temporarily disconnected due to non-payment, then you only need to charge up your account to get your balance above $0. I know this makes sense – and that’s why we do it.
How long does it take to restart my service if it has been disconnected?
If you’ve been disconnected for non-payment, simply charge up your account to get your balance above $0. After that, your service should be restored in under two hours, 24x7x365. We’ll send you a text message as soon as your power is restored, so you don’t have to worry or constantly check on that if you’re out of your home.
With postpaid electricity plans, you receive a “surprise” bill each month informing you of the electricity you’ve used and how much you’re required to pay for it. There’s a reason it’s called “bill shock”! And if you don’t make your payment on time, you’re likely to get hit with a late payment fee, disconnect or reconnect fees, and other hidden fees.
How will I know when to pay for my electric service?
At the risk of being annoying, we’ll send you a text (or email) well before your balance hits $0, and we’ll definitely let you know if your balance gets to $0 (or lower). We also don’t want your power any more than you do, so we’ll send one last alert two hours before your service is scheduled for disconnect. This way, you’ll still have couple hours to make that recharge – we know how busy you can get (and we all procrastinate). And if you need a little help to keep your power on, let us know and we likely can adds some funds to your account and you can pay us back over time with our Deferred Payment Plan option. Lastly, you’ll always receive a text (or email) receipt for all of your charge ups, so you’ll have a record of what’s going on.
Do I have to pay a fee to add money to my account?
Unlike the other guys, we don’t charge you to add money to your service account if you use our automated channels. These free channels include our website, www.PogoEnergy.com/Pay, and our IVR 888.764.6669. We accept all major debit and credit cards, and these channels are available 24x7x365. We also accept cash at thousands of locations throughout Text, but these Authorized Payment Locations usually charge a cash handling fee, and these fees vary by location.
What's the Texas Rent Relief Program?
1. What is the purpose of the Program?
The Program provides rental and utility assistance to qualifying applicants to prevent housing instability, potential eviction, and financial hardships of tenants and landlords as a result of the COVID-19 public health emergency.
2. When does the Program begin and what is my deadline to apply?
The Program begins accepting applications Monday, February 15, 2021 at 8 a.m. Central Time and will remain open until all available funds have been committed. The duration of the Program will depend on the number of eligible applicants.
3. Who is eligible to receive assistance from the Program?
Renter households must have an income no more than 80 percent of area median income (AMI) AND one or more members of the household must attest in writing that they have either:
A. qualified for unemployment benefits, OR
B. due to or during the pandemic: i. experienced a reduction in income, ii. incurred significant costs, or iii. experienced other financial hardship.
C. AND one or more individuals within the household must demonstrate they: i. are at risk of experiencing homelessness or housing instability, which may include a past due utility or rent notice or eviction notice, OR ii. are at risk of needing to move into unsafe or unhealthy housing conditions.
4. Who is not eligible to receive assistance from the Program?
Renter households that are receiving tenant-based voucher assistance, such as a Housing Choice Voucher; project based Section 8 or are in public housing are not eligible. Those households are encouraged to submit an interim income recertification with their PHA or property manager, if eligible.
5. Is there a U.S. citizenship requirement?
Can undocumented residents apply? Evidence of legal status is not required. The funding Texas received for rent relief is part of the Coronavirus stimulus bill passed by Congress and because it is emergency assistance, documentation of household residency status is not required and there are no restrictions on who can apply as long as they meet income and other economic hardship eligibility requirements.
6. Will some applications be given priority?
For applications received during the first fourteen (14) days by March 1st, the following applicants will be given priority:
A. Households whose income is at or below 50% Area Median Income (AMI) OR
B. One or more household members are unemployed as of the date you apply for assistance, AND one or more households members (this can be the same household member) were unemployed for 90 days prior to the date you apply for assistance
Only after those priority applicants are processed will the Program then proceed with the review of anyone with income over 50% AMI who submitted an application during the first fourteen (14) days; afterward, all applications will be processed on a first-come first-serve basis until all funds are committed.
7. What financial assistance is provided?
Program funds may be used to provide up to fifteen (15) months of assistance for the following expenses:
A. rent, B. past due rent, C. utilities and home energy costs, and D. past due utility and home energy costs
While applicants may be assisted for up to 15 months, the Program will not commit funds for prospective (future) rent for more than a 3-month period at a time. Applicants must reapply every 3 months and will only be assisted if funds are still available. The program cannot pay for food for households.
8. What is the maximum amount of rental assistance?
For this program, rents may not exceed 150% of the Fair Market Rent (or 150% of the Small Area Fair Market Rent, if applicable). The TRR Program will not provide assistance if a unit’s rent exceeds 150%. Units that exceed the limit are ineligible for any assistance. Tenants in such cases should look at other rental assistance programs. When applying the application will automatically calculate the maximum rent limits. The FMRs will also be available on the TexasRentRelief.com website.
9. Does a tenant have to be in arrears or can they just be struggling and not able to pay next month?
No, they do not necessarily have to be in arrears. To be eligible, they must have a past due utility or rent bill or be living in unsafe/unhealthy environment during the pandemic, like a shared living situation or emergency shelter.
10. Will tenants and landlords be notified when a payment is made?
The landlord, tenant, and/or utility provider will be notified automatically of payment by email (if an email address is present in the system) after the tenant, landlord, and pay request have been determined eligible and payment calculation has been completed and verified by the payment team. An applicant can also check the status of their application at any time through the online application portal, and the status will reflect when a payment has been made.
What's the Autopay plan?
It’s sooooo easy…just set it and forget it. If you sign up for autopay or select autopay after you’re a Pogo customer, you get a discount that helps you save up to 20%. Simple, right?