FAQs

No Deposit Electricity FAQs

Why Choose Us

Why choose Pogo?
Pogo Energy provides the same electricity as the big guys with no deposit, no contracts and no “gotcha” fees. Plus, with Pogo Energy, you control your budget. Pay as much or as little as you need. You control the amount you pay at any time, on a convenient schedule that works best for you.
What is the Pogo Promise?
The Pogo Promise is a commitment we make to you, our customer.

We commit to treating you fairly in providing you low cost electricity.
We commit to not tricking you with hidden fees.
We commit to no “gotchas” like the other guys.
We make this promise to you.

Pre-Approved Deferred Payment Plan (DPP): we pre-approve all our customers for a Deferred Payment Plan without any fees, interest or credit checks (within certain limits). This way, if your account balance ever goes negative and you need a little help paying that balance, we have you covered. Please see our FAQ on Deferred Payment Plan and PogoEnergy.com/terms for all the terms and conditions relating to our DPP.

Satisfaction guarantee: we’re so confident you’ll love Pogo that if you’re ever unhappy with our service at any time, you can switch to another provider without penalty and we will refund any unused service balance (net of any print and post fee). Customers on a Deferred Payment Plan will need to pay their remaining balance before switching.
How much money can I save with Pogo Energy?
We’re out to treat you right. Which means we’re not interested in surprising you with hidden fees or shocking bills at the end of the month. We truly expect we’re the company that will save you a lot of money on your electricity (even if that means we make a little less).
We believe most customers will save as much as $398 per year on their electricity with Pogo. Why?
We have great low rates and discounts that help customers save as much as 20% off our competitors
We charge no fees on nearly everything: no startup or disconnect fees and no payment fees—even including late payment fees
How reliable is Pogo Energy service?
Simply put, just as reliable as the big guys because Pogo energy is delivered to you just like the big guys. That’s the beauty of electricity in Texas. What’s more, if your area experiences any kind of outage—weather-related or other—we’ll put you in touch with your transmission and distribution utility (TDU) provider who is responsible for delivering your electric service safely and securely. Visit PogoEnergy.com/contact for a list of TDUs and their contact information.
Do I have to sign a long-term contract?
Nope. Never. No way. This is a huge part of why we believe you’re going to love Pogo Energy. We don’t see a need to lock you into a long-term contract. If you’re not 100% satisfied with our service, you can switch to another provider without any fees or hassles from us (provided you don’t have a Deferred Payment Plan balance). We plan on keeping you as a customer by saving you money every month and providing superb service without hassles, gimmicks and last, but not least, contracts.
Whats the difference between prepaid and postpaid electricity?
We believe our way is a better way. We believe you should know how much electricity you’re using each day. And we believe you should be in control of how much you spend on electricity. When you pay in advance (i.e., prepay) with Pogo you know. You know how much electricity you’ve used and how much you have left. Plus, we won’t charge you a late fee or disconnect fee if your balance ever goes below zero. No surprises. No hassles. No BS.

Postpaid electricity plans are almost always a “surprise” as in “Surprise, you used this much electricity this month, time to pay up.” We call it “bill shock.” And if you don’t pay your bill on time, you’re likely to get hit with late payment fees, disconnect or reconnect charges and other hidden fees.
What is "Deregulated Electricity" in Texas?
Back in 2002, Texas transformed (or using a big fancy word, deregulated) the way electricity is delivered to consumers in about 85% of the state. Deregulation separated the electricity generators (power plants), the distributors (TDUs or TDSPs) and the real electric providers (REPs). Pogo Energy is a pay-in-advance REP that participates in virtually all the of the deregulated electricity markets in Texas.
What is Pogo's Power-On Promise?
Pogo commits to keep your power on. Pogo Energy will not turn off your power at night, weekends or holidays – and certainly not during extreme weather (hot or cold) as determined by your TDU. As long as your power is on going into the night, weekend, holiday or extreme weather day, we will keep it on for you, even if your account balance goes negative during that time. Here are the TDU holidays that apply.
2021 TDU Applicable Holidays
TDUs Holiday TDUs Holiday
Oncor
Centerpoint
AEP
TNMP
1/1/21
Oncor
Centerpoint
AEP
TNMP
12/24/21
Centerpoint
AEP
1/2/21 Oncor
Centerpoint
AEP
TNMP
12/25/21
Oncor
Centerpoint
TNMP
1/18/21 TNMP 12/27/21
Oncor
AEP
4/2/21 Centerpoint
AEP
12/31/21
AEP 4/3/21
Oncor
Centerpoint
AEP
TNMP
5/31/21
Oncor
Centerpoint
AEP
TNMP
7/5/21
Oncor
Centerpoint
AEP
TNMP
9/6/21
Oncor
Centerpoint
AEP
TNMP
11/25/21
Oncor
Centerpoint
AEP
TNMP
11/26/21
Centerpoint
AEP
11/27/21
2021 TDU Holidays 2021 TDU Holidays
How does it work with Pogo?
How it works with Pogo is an easy 3 step process:
Step 1: Enroll online in under 60 seconds (no deposit, no credit check, no commitment, no BS)
Step 2: With Autopay and a savings up to 20% a year, charge up with $60 and get same day power on. If Autopay isn’t for you, save as much as $240 a year and charge up with as little as $20 and still get same day power on (no strings attached – cancel anytime without risk)
Step 3: Get daily updates, start saving while saving the world (you’re using 100% renewable energy, save up to $398 a year with Pogo – without any extra effort and take control and recharge when you want with what you want)

Getting Started

Is Pogo Energy available in my area?
The short answer, yes.

The little longer explanation goes like this: Pogo Energy provides no deposit electricity across Texas in most deregulated areas. It’s easy to find out if it’s available to you. Just go to our electricity plans page where we’ll ask you for your address or zip code, PogoEnergy.com/plans. Then you can enroll online in under a minute, or you can call us at 888.764.6669.
What personal information do I need to get started with Pogo Energy?
We keep it simple. All we ask for is name, physical address, and your mobile number (that’s how we keep up updated and send balance alerts). We will never ask for your social security or driver’s license number and we don’t run credit checks. We would like your birthday (you know, to send you Happy Birthday greetings) and you will have to create a password (both for account access validation in the future) but that’s it. Enroll. Start saving money immediately. Just visit PogoEnergy.com/enroll to get going.
How do I get started with Pogo Energy?
Give us one minute and we’ll give you immediate savings (like up to $398 per year or as much as 20% – just for signing up for autopay). Deal? Visit PogoEnergy.com/enroll or Chat or Call 888.764.6669. We keep it fast, easy and don’t ask a lot of unnecessary questions. No social security or driver’s license numbers and no credit check. No deposit. And no long-term commitment.
How much does it cost to get started with Pogo Energy?
How does 20 bucks sound? You can get started with us for as little $20. And because we have no start-up fees, that $20 goes to your energy account – this is not a deposit, this is your money that is used for your electricity as you go. And with Pogo Energy you can cancel at any time without penalty, so there’s no risk to trying something new and taking control of your energy bill. Visit PogoEnergy.com/enroll to get started.
Do you have same day power-on?
Do we ever? Yes, if you activate during normal business hours Monday through Saturday, we expect to have your service activated the same day. We rely on support from the transmission and distribution utility (TDU) to get things going so we can’t provide a guarantee on the exact time, but we’ll do everything in our power (see what we did there?) to have you activated ASAP after you make your initial payment. What does this mean – UHG, especially as it gets later in the day and since we don’t control how fast they process (they do take their time), the TDU may not process our request to turn your power on same day so it might end up coming on next day (the TDU apparently doesn’t embrace modern technology).
When can I get my service started?
Normal business hours Monday through Saturday. If you’re already a customer making a payment to reconnect power then we’re available 24/7/365. Just go to PogoEnergy.com/pay. Of course, there are no payment or start-up fees and certainly no deposit. Service should be started the same day if we receive payment before 6pm Monday through Saturday.
Can I switch from my current electricity provider to Pogo Energy?
“Can you?” Heck, we encourage you to switch. We’re so confident we can save you money and provide a hassle-free, no-surprise charges along the way that we make switching easy, easy and simple. Plus, most providers require you to pay them a deposit. So you’ll get that back when you switch to us (less anything you might still owe them on your final bill).
I have a deposit with my current provider, can I get it back?
In a word, yes. Enroll with Pogo Energy, make your first payment to activate your service and any deposit you have with your previous provider should be refunded to you per the requirements of the Public Utility Commission of Texas (PUCT).
How much does it cost to switch?
It should NOT cost you a thing to switch. And we don’t charge any fees for enrollment. If you have a deposit with your current provider you should get that back, too. You may also want to check if they (the other guys) have an early termination fee. We don’t. But they may.
How will my current energy company know that I've switched?
We got you covered. Just enroll with us and we’ll take care of notifying your current provider that you switched to Pogo Energy to save a whole lot of money. There should be no service interruption whatsoever.
How long does it take for new service to start with Pogo Energy?
After you’ve enrolled and made your first payment of at least $20 to activate service with Pogo Energy, during normal business hours (including Saturday), we should have you up and running the same day.
Will my electricity be disconnected if I switch to Pogo Energy?
No. No. And No. We work directly with your current provider to make sure your electricity stays on through the transition. No glitches or interruptions.
How do I transfer my existing Pogo Energy service if I'm moving to a new address?
Pogo Energy is the electricity that moves with you. As long as the new place is in our service area, you’re all good – and you keep your current balance through the move. To transfer your service, simply click to chat or call us at 888.764.6669. All we need is the new address, the date for stopping service at the old place and the date for beginning service at the new place. Simple, right?!
For more information, simply click MOVE for more details.
Can I enroll now and have service start later?
You bet. During enrollment, you will have the option to enroll immediately or pick a future date to coincide with a move or end of a contract. All you have to do is charge up your account with at least $20 after you enroll. Helpful tip: if you’re moving in to a new home or apartment, you may want to schedule your power to turn on a day early, the TDUs may take all day getting power on to your new location, and we have no control over that. And we agree with you that the TDUs are way to slow and unhelpful in getting your power turned on, so plan ahead and schedule your power-on a day early.
If I'm designated as a Critical Care Residential Customer or Chronic Condition Residential Customer, can i sign up for Pogo Energy?
We’re sorry, but no you can’t. The Texas Public Utility Commission does not allow Critical Care Residential Customers or Chronic Condition Residential Customers to enroll in any pay-in-advance (prepaid) electricity services.
Am I eligible to choose Pogo Energy as my provider?
We provide no contract electricity in Dallas, Ft. Worth, Houston, Corpus Christi, Rio Grande Valley and many other locations throughout Texas. You’ll need a mobile phone to enroll so that you can receive texts from us. To check if we provide service to your home, and to see our current rates, visit PogoEnergy.com/plans

Once you’ve enrolled you’ll need to make payment of at least $20 and you’re in. No deposit. No credit check. And no social security or driver’s license number. Plus, with Pogo you can cancel at any time without penalty. Just charge up your account with as little as $20 and we’ll get your power on today.*

Rates and Plans

How much does Pogo Energy cost?
Our goal is to save you money on electricity every month, but to see what our electricity price (rate) is in your area, visit our plans page here, www.PogoEnergy.com/Plans.
Do I pay a deposit with Pogo Energy?
Absolutely not. Unlike the big guys, Pogo Energy doesn’t require a deposit to get started. In fact, you can get started with as little as $20, without a deposit, annual contract, or credit check. Plus, with Pogo you can cancel at any time without penalty. Just charge up your account with as little as $20 and we’ll get your power on today.* Visit PogoEnergy.com/Enroll to enroll online in as little one minute, and start saving today or you can click to Chat or Call us at 888.764.6669.
With postpaid electricity plans, you receive a “surprise” bill each month informing you of the electricity you’ve used and how much you’re required to pay for it. There’s a reason it’s called “bill shock”! And if you don’t make your payment on time, you’re likely to get hit with a late payment fee, disconnect or reconnect fees, and other hidden fees.
Do you offer any discounts or promotions?
We’re so confident you’ll love Pogo Energy that we’re offering zero risk just to try us out. No tricks. Cancel anytime without penalty. When you sign up for autopay, you also will receive a discount that helps you save up to 20%. Just visit PogoEnergy.com/Enroll to get started.
Will my rates change?
Pogo Energy has not raised rates for existing customers since we’ve started. While this doesn’t guarantee we’ll never raise rates, our goal is to provide you predictable, reliable service, even without a long-term contract or deposit.
But be aware that summer arrived early in Texas this year. And that means your air conditioning unit is working harder to keep up. You may hear it chugging along like the little engine that could. Just like people, it could seem a bit sluggish on a 100+ degree day – and add the bonus of humidity, and your AC unit may seem like it needs almost as much relief as you do. This means even though you’re paying the same energy rate, you’ll likely be using twice as much energy in the summer, which means an increase in your total monthly expense (sorry, but we don’t control the weather in Texas!).
Additionally, in an attempt to provide you a rock-bottom energy rate and also provide you predictability, we do have a $0.50 per day base charge. When you combine our energy rate and the daily fee, we’re confident that you’ll still save up to $398 or more a year with us* and also have a confidence that your monthly energy expenses are predictable.

How Does It Work

What is a Deferred Payment Plan (DPP) and how does it work?
A Deferred Payment Plan (or DPP) is our no fee, no interest, no credit check payment plan that we establish with you in the event your service balance goes negative (or is about to go negative) and you need a little help making a payment. When you’ve started a DPP with us, two important things will take place.

First, your future payments will be split so that 80% of your payment goes into your service account and 20% goes to pay down your DPP (until your DPP is repaid). And to be clear, we do not charge any fees or interest on your DPP account. This is our way of helping you keep your power on.

Second, when you establish a DPP with us, there will be a switch-hold on your account. A “switch-hold” means that you may not switch to another electric service provider until your DPP is repaid. As a good neighbor, we’re happy to help keep your power on when you need us to, but we also need to ensure we’re repaid the outstanding balance.

To request a DPP, please call us at 888.764.6669 (you may also call us to establish a new DPP even if you’re currently under a DPP). Visit www.PogoEnergy.com/Terms for all the terms and conditions relating to our Deferred Payment Plan.
What are your hours of operation?
Our customer service hours are Monday thru Friday, 8 am to 5 pm, and Saturday 10 am to 2 pm (Central Time).
I need to receive a bill. What should I do?
Pogo Energy provides electricity without a monthly bill – you pay in advance for electricity as you go. However, sometimes you need proof that you have electricity with us or you just want to see your history of payments and usage. We can email you an official “Summary of Usage and Payments (SUP)” document for free, or we can print and mail you an SUP for a $5.00 fee. Click to chat or call us during business hours at 888.764.6669 to request and SUP.
I don't have enough money to make a payment and avoid being disconnected. What options are available for me?
We understand that things don’t go always as planned. Click to Chat or call us at 888.764.6669 during normal business hours and ask about our Deferred Payment Plan (DPP) options, and we’ll do our best to help.
Another option you may be eligible for is the Texas Rent Relief Program, which can help tenants and landlords who have any of the following costs (as far back as March 13, 2020):
Past due, current, and up to 2 months of expected rent costs
Past due, current, and up to 2 months of expected utility and home energy expenses
After the initial 3 months of current/future assistance, you can apply for 3 additional months of assistance if funds are still available
Click here for more information or to apply now.
How does Pay as You Go / Prepaid work?
Welcome to Pogo and a better way to consumer your electricity … finally! Pay as You Go with Pogo works a little differently than the old guys (old guys are postpaid, monthly bills with … surprise, you used this much electricity this month, now pay up or get hit with late payment fees, disconnect or reconnect charges [or both] and other hidden fees – in other words, tons of BS [bill shock]). That’s so not Pogo – we got your back and help you save $$$ (like up to $398 per year just for signing up for autopay…set it and forget it), while saving the world (with 100% clean, renewable energy) – just like the superhero you are!
With Autopay, you’ve charged up with at least $60. As a Pogo customer, you get the benefits of no deposit, no contracts, no surprises, no hassles and no ‘gotcha’ fees. If Autopay isn’t for you, you can sign up for as little as $20 and still get all of the same great benefits. You control your budget and and can pay as much or as little as you need. Pogo tells you how much electricity you’re using each day. From your dashboard, you’ll also know how much electricity you’ve used and how much you have left. Again, welcome to the Pogo community and congrats on giving your old energy company the finger!
What if I change my mind and need to cancel service?
While we hate to see you go, you have absolutely no long-term commitments with us. If you switch to another electiricy provider, they will notify us, and your service will transfer to them automatically and no questions asked by us. Plus, we’ll return all your unused funds back to you (unless we need to print and mail you a check, then we will deduct $5.00 for handling and postage).
Who do I contact if my electricity goes out?
In the event of an electricity-related emergency, such as a power outage, or in the event of problems related to the Transmission & Distribution Utility (TDU), please contact your TDU.

Oncor (DFW and West Texas): 888.313.4747

CenterPoint (Houston and surrounding areas): 800.332.7143

AEP Central (CP&L Area): 866.223.8508

AEP North (WTU Area): 866.223.8508

TNMP (Texas-New Mexico Power): 888.866.7456
Will I receive a bill from Pogo Energy?
There are no surpise bills at the end of the month with Pogo Energy – in fact there are no bills at all. You can always check your current service balance and estimated number of days of power remaining at www.PogoEnergy.com/MyAccount. For a Summary of Usage and Payments (SUP), click to chat or call us at 888.764.6669 and we can email a SUP to you for free, or we can print and post an SUP to you for a small fee.
What is a switch hold and how can I get it removed?
A switch hold may be placed on a your account when you have agreed to the terms of a Deferred Payment Plan with Pogo Energy (or your current electricity provider). If you feel that a switch hold has been placed on your account by mistake, please click to Chat or call us at 888.764.6669.
If you are experiencing switch hold issues during enrollment, it’s possible the previous occupant left without clearing outstanding debt. To remove the switch hold, you will need to show proof of occupancy so that the TDU or the previous REP will agree to remove the switch hold so you can continue enrollment. For more information, please visit Switch Hold Release.
What is a TDU (Transmission and Distribution Utility or TDSP) and what do they do?
While Pogo Energy provides your electricity service, we do not generate electricity nor do we manage the extensive network (or power grid) that distributes the electricity to your home. This distribution is the responsibility of the TDU, and they are responsible for power outages and repairs. If you have have active service with us and are experiencing a power outage, you should contact your TDU. A list of TDUs and their contact information can be found at www.PogoEnergy.com/Contact.
Do you have SMS keywords I can use?
Pogo provides you with SMS keywords that help you get the information you want easily and quickly. Here’s the list of keywords and descriptions.
BAL – balance request
LAST – last recharge amount
DPP – request Deferred Payment Plan through Edison, our virtual agent
OUTAGE – information on reporting a power outage
BARCODE – sends you your ACH barcode (for security reasons, your barcode is refreshed periodically. if you have difficulty using a barcode to make a payment, please request a new and retry.)
RECHARGE – options on how to recharge your account
ASSIST – provides info to auto response SMS keywords
MOVE – info on how to take Pogo with you when you move
SWITCH HOLD – explanation and process for switch hold
HOLIDAY – explanation of how things work on a holiday
START – subscribe to SMS notification
STOP – unsubscribe to marketing SMS notifications
How do I move service with Pogo?
Pogo Energy is the electricity that moves with you. As long as the new place is in our service area, you’re all good – and you keep your current balance through the move. To transfer your service, simply click to chat or call us at 888.764.6669. All we need is the new address, the date for stopping service at the old place and the date for beginning service at the new place. Simple, right?!
For more information, simply click MOVE for more details.
What is an ESI ID hold and how can I get it removed?
If you are experiencing ESI ID hold issues during enrollment, it’s possible the previous occupant left without clearing outstanding debt. To remove the ESI ID hold, you will need to show proof of occupancy so that the ESI ID hold can be removed and you can continue enrollment. For more information, please visit ESI ID Release

Billing and Payments

Does Pogo Energy provide financial assistance?
While Pogo Energy doesn’t provide direct assistance, Congress boosted funding for the LIHEAP energy assistance program by more than 7 percent nationwide which provided an energy assistance allotment for Texas of $152 million in 2018. As all of us Texans experience higher bills during the summer season, these LIHEAP funds could provide critical assistance.
If you’re a Texan in need of electricity assistance, we encourage you to call 877.399.8939 and talk with a CEAP administrator for your area.
Additionally at Pogo, we do have Deferred Payment Programs in the event your account balance goes negative and you need a way to pay it back over time. Please let Edison help you via Chat, just type DPP in your chat window to get started or call us at 888.764.6669 (you may also call us to establish a new DPP even if you’re currently under a DPP). Visit PogoEnergy.com/Terms for all the terms and conditions relating to our Deferred Payment Plan.
And we also accept payments from local charity and support groups on your behalf. Ask them to contact us at 888.764.6669 to get started.
Another option you may be eligible for is the Texas Rent Relief Program, which can help tenants and landlords who have any of the following costs (as far back as March 13, 2020):
Past due, current, and up to 2 months of expected rent costs
Past due, current, and up to 2 months of expected utility and home energy expenses
After the initial 3 months of current/future assistance, you can apply for 3 additional months of assistance if funds are still available
Click here for more information or to apply now.
Where can I make my payment?
There are several options to choose from for making a payment to Pogo Energy – and most of them have no payment fees. The most convenient way to pay is online, 24x7x365, at www.PogoEnergy.com/Pay or via phone (IVR) at 888.764.6669. Both of these payment options are free. You can also pay in person with cash at many locations near you. Visit www.PogoEnergy.com/Locations to find your nearest Pogo Energy authorized payment location. These locations typically charge a cash handling fee, and these fees (and their hours of operation) vary by location.
Are there late fees and/or disconnection fees?
Certainly not. It’s not right that the big guys hit you with hidden fees – so we don’t charge you a fee just because you paid a little late, were disconnected or are trying to reconnect service. It’s our privilege to have you as a customer, and we hate fees as much as you do.
Can I pay after disconnection and have my service restored?
Yes. We’re always happy to take a payment to restore your power – and the best part is, unlike the big guys, we don’t ding you with disconnect, reconnect or late payment fees. Please note, however, that you only have five days to make a payment to use once your service is disconnected before your service is permanently disconnected.
How much do I need to pay to get service reconnected if it has been disconnected?
First of all, we don’t charge any disconnect, reconnect or late payment fees like the other guys do. And second, even if your account balance goes negative, as long as you pay us before you’re disconnected, you only need to pay enough to get your balance back above zero. In fact, even if your service is temporarily disconnected due to non-payment, then you only need to charge up your account to get your balance above $0. I know this makes sense – and that’s why we do it.
How long does it take to restart my service if it has been disconnected?
If you’ve been disconnected for non-payment, simply charge up your account to get your balance above $0. After that, your service should be restored in under two hours, 24x7x365. We’ll send you a text message as soon as your power is restored, so you don’t have to worry or constantly check on that if you’re out of your home.

With postpaid electricity plans, you receive a “surprise” bill each month informing you of the electricity you’ve used and how much you’re required to pay for it. There’s a reason it’s called “bill shock”! And if you don’t make your payment on time, you’re likely to get hit with a late payment fee, disconnect or reconnect fees, and other hidden fees.
How will I know when to pay for my electric service?
At the risk of being annoying, we’ll send you a text (or email) well before your balance hits $0, and we’ll definitely let you know if your balance gets to $0 (or lower). We also don’t want your power any more than you do, so we’ll send one last alert two hours before your service is scheduled for disconnect. This way, you’ll still have couple hours to make that recharge – we know how busy you can get (and we all procrastinate). And if you need a little help to keep your power on, let us know and we likely can adds some funds to your account and you can pay us back over time with our Deferred Payment Plan option. Lastly, you’ll always receive a text (or email) receipt for all of your charge ups, so you’ll have a record of what’s going on.
Do I have to pay a fee to add money to my account?
Unlike the other guys, we don’t charge you to add money to your service account if you use our automated channels. These free channels include our website, www.PogoEnergy.com/Pay, and our IVR 888.764.6669. We accept all major debit and credit cards, and these channels are available 24x7x365. We also accept cash at thousands of locations throughout Text, but these Authorized Payment Locations usually charge a cash handling fee, and these fees vary by location.
What's the Texas Rent Relief Program?
1. What is the purpose of the Program?
The Program provides rental and utility assistance to qualifying applicants to prevent housing instability, potential eviction, and financial hardships of tenants and landlords as a result of the COVID-19 public health emergency.
2. When does the Program begin and what is my deadline to apply?
The Program begins accepting applications Monday, February 15, 2021 at 8 a.m. Central Time and will remain open until all available funds have been committed. The duration of the Program will depend on the number of eligible applicants.
3. Who is eligible to receive assistance from the Program?
Renter households must have an income no more than 80 percent of area median income (AMI) AND one or more members of the household must attest in writing that they have either:
A. qualified for unemployment benefits, OR
B. due to or during the pandemic: i. experienced a reduction in income, ii. incurred significant costs, or iii. experienced other financial hardship.
C. AND one or more individuals within the household must demonstrate they: i. are at risk of experiencing homelessness or housing instability, which may include a past due utility or rent notice or eviction notice, OR ii. are at risk of needing to move into unsafe or unhealthy housing conditions.
4. Who is not eligible to receive assistance from the Program?
Renter households that are receiving tenant-based voucher assistance, such as a Housing Choice Voucher; project based Section 8 or are in public housing are not eligible. Those households are encouraged to submit an interim income recertification with their PHA or property manager, if eligible.
5. Is there a U.S. citizenship requirement?
Can undocumented residents apply? Evidence of legal status is not required. The funding Texas received for rent relief is part of the Coronavirus stimulus bill passed by Congress and because it is emergency assistance, documentation of household residency status is not required and there are no restrictions on who can apply as long as they meet income and other economic hardship eligibility requirements.
6. Will some applications be given priority?
For applications received during the first fourteen (14) days by March 1st, the following applicants will be given priority:
A. Households whose income is at or below 50% Area Median Income (AMI) OR
B. One or more household members are unemployed as of the date you apply for assistance, AND one or more households members (this can be the same household member) were unemployed for 90 days prior to the date you apply for assistance
Only after those priority applicants are processed will the Program then proceed with the review of anyone with income over 50% AMI who submitted an application during the first fourteen (14) days; afterward, all applications will be processed on a first-come first-serve basis until all funds are committed.
7. What financial assistance is provided?
Program funds may be used to provide up to fifteen (15) months of assistance for the following expenses:
A. rent, B. past due rent, C. utilities and home energy costs, and D. past due utility and home energy costs
While applicants may be assisted for up to 15 months, the Program will not commit funds for prospective (future) rent for more than a 3-month period at a time. Applicants must reapply every 3 months and will only be assisted if funds are still available. The program cannot pay for food for households.
8. What is the maximum amount of rental assistance?
For this program, rents may not exceed 150% of the Fair Market Rent (or 150% of the Small Area Fair Market Rent, if applicable). The TRR Program will not provide assistance if a unit’s rent exceeds 150%. Units that exceed the limit are ineligible for any assistance. Tenants in such cases should look at other rental assistance programs. When applying the application will automatically calculate the maximum rent limits. The FMRs will also be available on the TexasRentRelief.com website.
9. Does a tenant have to be in arrears or can they just be struggling and not able to pay next month?
No, they do not necessarily have to be in arrears. To be eligible, they must have a past due utility or rent bill or be living in unsafe/unhealthy environment during the pandemic, like a shared living situation or emergency shelter.
10. Will tenants and landlords be notified when a payment is made?
The landlord, tenant, and/or utility provider will be notified automatically of payment by email (if an email address is present in the system) after the tenant, landlord, and pay request have been determined eligible and payment calculation has been completed and verified by the payment team. An applicant can also check the status of their application at any time through the online application portal, and the status will reflect when a payment has been made.
TDHCA-RentRelief-Landlords-Tenants-Flier-English-Web (1)
TDHCA-RentRelief-Landlords-Tenants-Flier-English-Web (1)210222-TX-RentRelief-FAQ
What's the Autopay plan?
It’s sooooo easy…just set it and forget it. If you sign up for autopay or select autopay after you’re a Pogo customer, you get a discount that helps you save up to 20%. Simple, right?

*$398 and other savings claims based on enrollment in Autopay and electricity in Texas comparison to TXU Free Nights & Solar Days 12 plan as of 3/25/2021 for 1,000 kWh of usage per month in ONCOR TDU area; savings based on full year of usage. If you are receiving a discount while enrolled in autopay, you may lose this discount immediately when you de-enroll from autopay (or if we de-enroll you from autopay for reasons outlined in the TOS). Promotional funds available for Pogo Energy services only and not refundable. Same day power-on depends on your TDU’s ability to process our request timely to have your power turned on – we control a lot of things, but we can’t control how fast your TDU processes new power-on requests (the TDU apparently doesn’t embrace modern technology).