{"id":33348,"date":"2022-10-03T15:20:32","date_gmt":"2022-10-03T20:20:32","guid":{"rendered":"https:\/\/stg-mkg.pogoenergy.com\/soporte\/asistencia-energetica\/polr-assistance\/"},"modified":"2026-08-17T20:22:50","modified_gmt":"2026-08-18T01:22:50","slug":"proveedor-de-clientes-de-ultimo-recurso","status":"publish","type":"page","link":"https:\/\/pogoenergy.com\/es\/soporte\/asistencia-energetica\/proveedor-de-clientes-de-ultimo-recurso\/","title":{"rendered":"Proveedor de Clientes de \u00daltimo Recurso"},"content":{"rendered":"\n<div class=\"wp-block-columns alignfull is-layout-flex wp-container-core-columns-is-layout-f56f613f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-constrained wp-container-core-column-is-layout-1c6cefdd wp-block-column-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-f6ac1ac2 wp-block-columns-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n<div class=\"wp-block-column cards-mobile is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\"><style>@media only screen and (max-width: 1200px) {.gb-6ac006ea4db51{font-size: 48px!important;}}@media only screen and (max-width: 600px) {.gb-6ac006ea4db51{line-height: 1!important;font-size: 32px!important;}}<\/style>\n<h1 class=\"gb-6ac006ea4db51 wp-block-heading has-text-align-center has-text-color\" id=\"h-provider-of-last-resort-polr-customers\" style=\"color:#1427e6;font-size:48px;font-style:normal;font-weight:600\">Proveedor de Clientes de \u00daltimo Recurso (POLR)<\/h1>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-columns alignfull is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-f56f613f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-constrained wp-container-core-column-is-layout-d569f9e8 wp-block-column-is-layout-constrained\" style=\"padding-right:var(--wp--preset--spacing--50);padding-bottom:0;padding-left:var(--wp--preset--spacing--50)\">\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background is-style-wide\" style=\"margin-top:0;margin-bottom:0;background-color:#9fafb87a;color:#9fafb87a\"\/>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-pk-content-column pk-content-column\" style=\"max-width:1200px;margin:0 auto\">\n<h2 id=\"h-polr-explained-faq-s\" class=\"wp-block-heading has-text-color\" style=\"color:#1427e6;margin-top:0;margin-right:0;margin-bottom:var(--wp--preset--spacing--20);margin-left:0;font-size:36px;font-style:normal;font-weight:600\">Explicaci\u00f3n de POLR \u2013 Preguntas frecuentes<\/h2>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Si tu proveedor minorista de electricidad ya no puede prestar servicio a los clientes, la Comisi\u00f3n de Servicios P\u00fablicos de Texas (PUCT) puede asignar tu cuenta a un Proveedor de \u00daltimo Recurso (POLR). El programa POLR es una red de seguridad dise\u00f1ada para ayudarte a mantener tu servicio de electricidad mientras decides qu\u00e9 hacer a continuaci\u00f3n.   <\/p>\n\n\n\n<div class=\"wp-block-pk-spacer pk-spacer\" style=\"--height-desktop:30px;--height-tablet:30px;--height-mobile:20px\"><\/div>\n\n\n\n<div class=\"wp-block-pk-faq-item pk-faq-item\" data-question=\"What is the Provider of Last Resort program (POLR)?\"><h4 class=\"pk-faq-question\">\u00bfQu\u00e9 es el programa Proveedor de \u00daltimo Recurso (POLR)?<\/h4><div class=\"pk-faq-answer\">\n<p class=\"wp-block-paragraph\">En las zonas de Texas abiertas a la elecci\u00f3n de la electricidad, tambi\u00e9n conocidas como zonas desreguladas, la PUCT designa a determinados proveedores de electricidad para que act\u00faen como POLR. Estos proveedores intervienen cuando el actual proveedor minorista de electricidad de un cliente abandona el mercado o deja de prestar servicio.   <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pk-faq-item pk-faq-item\" data-question=\"Do&nbsp;I have to stay with a POLR provider?&nbsp;\"><h4 class=\"pk-faq-question\"><strong>Do&nbsp;I have to stay with a POLR provider?<\/strong>&nbsp;<\/h4><div class=\"pk-faq-answer\">\n<p class=\"wp-block-paragraph\">No. Si te colocan en el servicio POLR, normalmente puedes:   <\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Permanece en ese servicio por el momento,  <\/li>\n\n\n\n<li>Elige y suscr\u00edbete a un contrato de servicio de electricidad con ese proveedor,  <\/li>\n\n\n\n<li>C\u00e1mbiate a otro proveedor minorista de electricidad.  <\/li>\n<\/ol>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pk-faq-item pk-faq-item\" data-question=\"Why can POLR service cost&nbsp;more?\"><h4 class=\"pk-faq-question\"><strong>Why can POLR service cost&nbsp;more?<\/strong><\/h4><div class=\"pk-faq-answer\">\n<p class=\"wp-block-paragraph\">Seg\u00fan la PUCT, el servicio POLR tiene un precio relativamente alto porque los proveedores deben planificar la incertidumbre y asumir el riesgo de servir a un n\u00famero desconocido de clientes con un uso incierto.  <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pk-faq-item pk-faq-item\" data-question=\"How will I know if&nbsp;I\u2019ve&nbsp;been placed on POLR service?&nbsp;\"><h4 class=\"pk-faq-question\"><strong>How will I know if&nbsp;I\u2019ve&nbsp;been placed on POLR service?<\/strong>&nbsp;<\/h4><div class=\"pk-faq-answer\">\n<p class=\"wp-block-paragraph\">Si tu proveedor deja de prestar servicio a los clientes, deber\u00edas recibir un aviso sobre tu nuevo servicio POLR y tus opciones. El punto clave es que el programa est\u00e1 pensado para mantener tu electricidad mientras decides si te quedas o te cambias.   <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pk-faq-item pk-faq-item\" data-question=\"Can I ask to be switched to&nbsp;POLR&nbsp;?\"><h4 class=\"pk-faq-question\"><strong>Can I ask to be switched to&nbsp;POLR<\/strong>&nbsp;?<\/h4><div class=\"pk-faq-answer\">\n<p class=\"wp-block-paragraph\">En realidad, no. POLR no es un plan elegido por el cliente ni una opci\u00f3n de transferencia especial. Es un servicio de reserva que se utiliza cuando un proveedor minorista de electricidad ya no puede prestar servicio a sus clientes, de modo que la electricidad permanece conectada mientras esos clientes eligen qu\u00e9 hacer a continuaci\u00f3n.    <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pk-content-column pk-content-column\" style=\"max-width:1200px;margin:0 auto\"><style>@media only screen and (max-width: 1200px) {.gb-6ac006ea6a540{font-size: 24px!important;}}@media only screen and (max-width: 600px) {.gb-6ac006ea6a540{font-size: 18px!important;}}<\/style>\n<h3 id=\"h-why-enroll-with-pogo-energy-now\" class=\"gb-6ac006ea6a540 wp-block-heading has-text-color\" style=\"color:#1427e6;margin-top:var(--wp--preset--spacing--40);margin-right:0;margin-bottom:0;margin-left:0;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;font-size:24px;font-style:normal;font-weight:600;line-height:1.5\"><strong>\u00bfPor qu\u00e9 inscribirse ahora en Pogo Energy?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Con Pogo, no hay dep\u00f3sitos, ni comisiones por retraso en los pagos, ni \u00abtrampas\u00bb. ADEM\u00c1S, no hay necesidad de ponerte en contacto con tu Proveedor de \u00daltimo Recurso despu\u00e9s de inscribirte con Pogo Energy \u2013 nosotros se lo diremos por ti. Elige Pogo Energy y evita los contratos a largo plazo. Cambiar es sencillo, \u00a1y las ventajas duran!     <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>El cambio es sencillo y s\u00f3lo lleva 60 segundos.<\/strong><\/p>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-pk-spacer pk-spacer\" style=\"--height-desktop:30px;--height-tablet:30px;--height-mobile:20px\"><\/div>\n<span class=\"wp-block-pk-cta-button pk-cta-1 pk-cta-align-center\">Cambiar a Pogo<\/span>\n<div class=\"wp-block-pk-spacer pk-spacer\" style=\"--height-desktop:30px;--height-tablet:30px;--height-mobile:20px\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Proveedor de Clientes de \u00daltimo Recurso (POLR)<\/p>\n","protected":false},"author":11,"featured_media":31541,"parent":30367,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"custom_body_class":"","footnotes":""},"class_list":["post-33348","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO 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content=\"https:\/\/pogoenergy.com\/es\/soporte\/asistencia-energetica\/proveedor-de-clientes-de-ultimo-recurso\/\" \/>\n<meta property=\"og:site_name\" content=\"Pogo Energy Esp\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/pogoenergy\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-18T01:22:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/pogoenergy.com\/wp-content\/uploads\/2023\/09\/200x200-Pogo-logo.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@PogoEnergyTX\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" 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We are on a mission to make it easy to get the lights turned on with no credit checks, no deposits, and our same-day power-on guarantee when you sign up before 6 p.m. Leave the BS (bill shock) behind and start saving money and the world with pay-as-you-go electricity from Pogo Energy.\",\"legalName\":\"Pogo Energy LLC\",\"foundingDate\":\"2017-03-13\",\"numberOfEmployees\":{\"@type\":\"QuantitativeValue\",\"minValue\":\"11\",\"maxValue\":\"50\"},\"address\":{\"@id\":\"https:\\\/\\\/pogoenergy.com\\\/es\\\/soporte\\\/asistencia-energetica\\\/proveedor-de-clientes-de-ultimo-recurso\\\/#local-main-place-address\"},\"telephone\":[\"888-764-6669\"],\"openingHoursSpecification\":[],\"email\":\"support@pogoenergy.com\",\"areaServed\":\"Texas\",\"priceRange\":\"$\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/pogoenergy.com\\\/es\\\/soporte\\\/asistencia-energetica\\\/proveedor-de-clientes-de-ultimo-recurso\\\/#pk-faq-question-1\",\"position\":1,\"url\":\"https:\\\/\\\/pogoenergy.com\\\/es\\\/soporte\\\/asistencia-energetica\\\/proveedor-de-clientes-de-ultimo-recurso\\\/#pk-faq-question-1\",\"name\":\"\u00bfQu\u00e9 es el programa Proveedor de \u00daltimo Recurso (POLR)?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"En las zonas de Texas abiertas a la elecci\u00f3n de la electricidad, tambi\u00e9n conocidas como zonas desreguladas, la PUCT designa a determinados proveedores de electricidad para que act\u00faen como POLR. Estos proveedores intervienen cuando el actual proveedor minorista de electricidad de un cliente abandona el mercado o deja de prestar servicio.\",\"inLanguage\":\"es\"},\"inLanguage\":\"es\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/pogoenergy.com\\\/es\\\/soporte\\\/asistencia-energetica\\\/proveedor-de-clientes-de-ultimo-recurso\\\/#pk-faq-question-2\",\"position\":2,\"url\":\"https:\\\/\\\/pogoenergy.com\\\/es\\\/soporte\\\/asistencia-energetica\\\/proveedor-de-clientes-de-ultimo-recurso\\\/#pk-faq-question-2\",\"name\":\"Do&nbsp;I have to stay with a POLR provider?&nbsp;\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No. Si te colocan en el servicio POLR, normalmente puedes: Permanece en ese servicio por el momento, Elige y suscr\u00edbete a un contrato de servicio de electricidad con ese proveedor, C\u00e1mbiate a otro proveedor minorista de electricidad.\",\"inLanguage\":\"es\"},\"inLanguage\":\"es\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/pogoenergy.com\\\/es\\\/soporte\\\/asistencia-energetica\\\/proveedor-de-clientes-de-ultimo-recurso\\\/#pk-faq-question-3\",\"position\":3,\"url\":\"https:\\\/\\\/pogoenergy.com\\\/es\\\/soporte\\\/asistencia-energetica\\\/proveedor-de-clientes-de-ultimo-recurso\\\/#pk-faq-question-3\",\"name\":\"Why can POLR service cost&nbsp;more?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Seg\u00fan la PUCT, el servicio POLR tiene un precio relativamente alto porque los proveedores deben planificar la incertidumbre y asumir el riesgo de servir a un n\u00famero desconocido de clientes con un uso incierto.\",\"inLanguage\":\"es\"},\"inLanguage\":\"es\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/pogoenergy.com\\\/es\\\/soporte\\\/asistencia-energetica\\\/proveedor-de-clientes-de-ultimo-recurso\\\/#pk-faq-question-4\",\"position\":4,\"url\":\"https:\\\/\\\/pogoenergy.com\\\/es\\\/soporte\\\/asistencia-energetica\\\/proveedor-de-clientes-de-ultimo-recurso\\\/#pk-faq-question-4\",\"name\":\"How will I know if&nbsp;I\u2019ve&nbsp;been placed on POLR service?&nbsp;\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Si tu proveedor deja de prestar servicio a los clientes, deber\u00edas recibir un aviso sobre tu nuevo servicio POLR y tus opciones. El punto clave es que el programa est\u00e1 pensado para mantener tu electricidad mientras decides si te quedas o te cambias.\",\"inLanguage\":\"es\"},\"inLanguage\":\"es\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/pogoenergy.com\\\/es\\\/soporte\\\/asistencia-energetica\\\/proveedor-de-clientes-de-ultimo-recurso\\\/#pk-faq-question-5\",\"position\":5,\"url\":\"https:\\\/\\\/pogoenergy.com\\\/es\\\/soporte\\\/asistencia-energetica\\\/proveedor-de-clientes-de-ultimo-recurso\\\/#pk-faq-question-5\",\"name\":\"Can I ask to be switched to&nbsp;POLR&nbsp;?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"En realidad, no. POLR no es un plan elegido por el cliente ni una opci\u00f3n de transferencia especial. 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