{"id":33347,"date":"2022-10-19T11:54:40","date_gmt":"2022-10-19T16:54:40","guid":{"rendered":"https:\/\/stg-mkg.pogoenergy.com\/soporte\/asistencia-energetica\/dab\/"},"modified":"2026-10-04T14:34:33","modified_gmt":"2026-10-04T19:34:33","slug":"plan-de-pago-aplazado-2","status":"publish","type":"page","link":"https:\/\/pogoenergy.com\/es\/soporte\/asistencia-energetica\/plan-de-pago-aplazado-2\/","title":{"rendered":"Saldo de cuenta diferido"},"content":{"rendered":"\n<!-- ================= SECTION 1: HERO \u2014 PASTE-START ================= --><style>header.wp-block-template-part {\n    padding: 0 20px;\n}\n.wp-block-navigation:not(.has-background) .wp-block-navigation__submenu-container {\n    z-index: 99;\n}\n.wp-site-blocks {\npadding: 0;\n}\n:root :where(.is-layout-flow) > * {\n    margin-block-start: 0;\n}\n.pgah{position:relative;overflow:hidden;background:#FF6BCB;color:#fff;}\n.pgah.pgah-orange{background:#F9A11B;}\n.pgah.pgah-blue{background:#1A3ED6;}\n.pgah.pgah-cyan{background:#0BC9F0;}\n.pgah.pgah-green{background:#6FE12A;color:#1A3ED6;}\n.pgah *{box-sizing:border-box;}\n.pgah-wrap{position:relative;z-index:2;max-width:1200px;margin:0 auto;padding:80px 24px 90px;}\n.pgah-text{max-width:520px;}\n.pgah h1{font-size:clamp(32px,4.2vw,52px);font-weight:600;line-height:1.15;margin:0 0 24px;color:inherit;}\n.pgah h1 span{color:#1A3ED6;}\n.pgah .pgah-sub{font-size:clamp(18px,2vw,24px);font-weight:500;line-height:1.3;margin:0 0 14px;color:inherit;}\n.pgah .pgah-sub.pgah-sub-sm{font-size:16px;font-weight:400;}\n.pgah p{font-size:18px;line-height:1.5;margin:0 0 30px;color:inherit;}\n.pgah .pgah-sm{font-size:15px;}\n.pgah-text > :last-child{margin-bottom:0;}\n.pgah-btn{display:inline-block;background:#1A3ED6;color:#fff;text-decoration:none;border-radius:999px;padding:10px 20px;font-size:19px;font-weight:500;transition:transform .15s ease;}\n.pgah-btn:hover{transform:scale(1.04);color:#fff;text-decoration:none;}\n.pgah-btn.pgah-btn-white{background:#fff;color:#1A3ED6;}\n.pgah-btn.pgah-btn-white:hover{color:#1A3ED6;}\n\/* REPLACE-ME: white arches image (transparent PNG) *\/\n.pgah-arches{position:absolute;z-index:1;right:0;top:50%;transform:translateY(-50%);width:min(40vw,580px);height:auto;pointer-events:none;}\n@media (max-width:900px){\n  .pgah-arches{display:none;}\n  .pgah-wrap{padding:60px 24px 70px;text-align:center;}\n  .pgah-text{margin:0 auto;}\n  .pgah p{font-size:16px;}\n}\n<\/style><section class=\"pgah pgah-blue\"><img decoding=\"async\" class=\"pgah-arches\" src=\"\/wp-content\/uploads\/2026\/10\/white-details-pogo.webp\" alt=\"\"\/><div class=\"pgah-wrap\"><div class=\"pgah-text\"><h1>Deferred Account Balance<\/h1><p class=\"pgah-sub pgah-sub-sm\">Understanding Your Deferred Account Balance (DAB)<\/p><\/div><\/div><\/section><!-- ================= SECTION 1: HERO \u2014 PASTE-END ================= -->\n\n<!-- ================= SECTION 2: WHAT IS A DAB \u2014 PASTE-START ================= --><style>.pgcd{background:#fff;padding:90px 0 110px;}\n.pgcd.pgcd-gray{background:#F0F0F0;}\n.pgcd *{box-sizing:border-box;}\n.pgcd-wrap{max-width:1200px;margin:0 auto;padding:0 24px;}\n.pgcd h2{color:#1A3ED6;text-align:center;font-size:clamp(28px,3.6vw,44px);font-weight:500;line-height:1.2;margin:0 0 28px;}\n.pgcd-intro{max-width:960px;margin:0 auto 60px;text-align:center;color:#2b2b2b;font-size:17px;line-height:1.45;}\n.pgcd-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(0,360px));justify-content:center;gap:36px;}\n.pgcd-card{border-radius:12px;text-align:center;padding:44px 32px 40px;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:18px;min-height:280px;transition:transform .25s ease,box-shadow .25s ease;}\n.pgcd-card:nth-child(3n+1){transform:rotate(-4deg);}\n.pgcd-card:nth-child(3n+2){transform:rotate(-2deg);}\n.pgcd-card:nth-child(3n+3){transform:rotate(3deg);}\n.pgcd-card:hover{transform:rotate(0) translateY(-4px);box-shadow:0 16px 32px rgba(0,0,0,.14);}\n.pgcd-blue{background:#1A3ED6;color:#fff;}\n.pgcd-pink{background:#FF6BCB;color:#fff;}\n.pgcd-cyan{background:#0BC9F0;color:#fff;}\n.pgcd-orange{background:#F9A11B;color:#fff;}\n.pgcd-green{background:#6FE12A;color:#1A3ED6;}\n.pgcd-white{background:#fff;color:#2b2b2b;box-shadow:0 8px 24px rgba(0,0,0,.08);}\n.pgcd-white h3{color:#1A3ED6;}\n.pgcd-icon{width:88px;height:88px;border-radius:50%;background:#fff;display:flex;align-items:center;justify-content:center;flex-shrink:0;}\n.pgcd-white .pgcd-icon{background:transparent;}\n.pgcd-icon img{width:58px;height:58px;object-fit:contain;display:block;}\n.pgcd-card h3{margin:0;font-size:26px;font-weight:500;line-height:1.2;color:inherit;}\n.pgcd-white h3{color:#1A3ED6;}\n.pgcd-card p{margin:0;font-size:16px;line-height:1.4;max-width:290px;color:inherit;}\n.pgcd-card a{color:inherit;text-decoration:underline;}\n.pgcd-card .pgcd-btn{display:inline-block;background:#fff;color:#1A3ED6;text-decoration:none;border-radius:999px;padding:9px 26px;font-size:18px;font-weight:500;margin-top:6px;}\n.pgcd-note{max-width:900px;margin:60px auto 0;text-align:center;color:#2b2b2b;font-size:15px;line-height:1.5;}\n@media (max-width:900px){\n  .pgcd{padding:60px 0 80px;}\n  .pgcd-intro{font-size:16px;margin-bottom:48px;}\n  .pgcd-grid{grid-template-columns:minmax(0,420px);gap:44px;}\n}\n<\/style><section class=\"pgcd \"><div class=\"pgcd-wrap\"><h2>What is a Deferred Account Balance?<\/h2><p class=\"pgcd-intro\">A Deferred Account Balance (DAB) is a separate, temporary balance Pogo Energy uses to hold eligible charges or credits before applying them to your prepaid electricity account. A DAB can represent money you owe or a credit in your favor.<\/p><div class=\"pgcd-grid\"><div class=\"pgcd-card pgcd-pink\"><h3>Why do I have a DAB on my Pogo account?<\/h3><p>Your Transmission and Distribution Utility (TDU)\u2014the local utility that delivers your electricity\u2014may send updated usage information after Pogo calculates your charges. Those corrections can increase or decrease what you owe.<\/p><\/div><div class=\"pgcd-card pgcd-blue\"><h3>Where can I find my DAB balance?<\/h3><p>Your Summary of Usage and Payments (SUP) shows your DAB balance. You can request a free emailed SUP from Pogo. <a href=\"https:\/\/my.pogoenergy.com\/sign-in\">Account statement information<\/a>.<\/p><\/div><div class=\"pgcd-card pgcd-cyan\"><h3>How can I pay off my DAB?<\/h3><p>If you owe a DAB balance, Pogo can collect it through daily transfers over time or you can choose to clear it faster.<\/p><a class=\"pgcd-btn\" href=\"https:\/\/pogoenergy.com\/es\/soporte\/ayuda\/#chat&#038;gsc.tab=0\">Chat With Pogo<\/a><\/div><\/div><\/div><\/section><!-- ================= SECTION 2: WHAT IS A DAB \u2014 PASTE-END ================= -->\n\n<!-- ================= SECTION 3: HOW DOES A DAB AFFECT MY BALANCE \u2014 PASTE-START ================= --><style>.pgsp{background:#F0F0F0;padding:90px 0;}\n.pgsp.pgsp-white{background:#fff;}\n.pgsp *{box-sizing:border-box;}\n.pgsp-wrap{max-width:1200px;margin:0 auto;padding:0 24px;display:grid;grid-template-columns:1fr 1fr;gap:80px;align-items:center;}\n.pgsp h2{color:#1A3ED6;font-size:clamp(28px,3.6vw,44px);font-weight:500;line-height:1.2;margin:0 0 26px;}\n.pgsp-text p{color:#2b2b2b;font-size:16px;line-height:1.45;margin:0 0 18px;}\n.pgsp-text p:last-child{margin-bottom:0;}\n.pgsp-text a{color:#1A3ED6;}\n\/* table *\/\n.pgsp-table{width:100%;border-collapse:separate;border-spacing:0;border-radius:12px;overflow:hidden;background:#1A3ED6;}\n.pgsp-table th{background:#6FE12A;color:#1A3ED6;font-size:15px;font-weight:600;text-align:left;padding:18px 20px;}\n.pgsp-table td{color:#fff;font-size:15px;line-height:1.4;padding:20px;border-top:2px solid #fff;vertical-align:top;}\n.pgsp-table th + th,.pgsp-table td + td{border-left:2px solid #fff;}\n\/* repayment example *\/\n.pgsp-ex{background:#1A3ED6;border-radius:12px;color:#fff;padding:34px 30px;}\n.pgsp-ex h4{margin:0 0 22px;font-size:17px;font-weight:600;text-align:center;color:#fff;}\n.pgsp-bar{display:flex;border-radius:10px;overflow:hidden;min-height:60px;}\n.pgsp-bar span{display:flex;flex-direction:column;align-items:center;justify-content:center;font-weight:600;font-size:15px;color:#fff;}\n.pgsp-bar small{font-weight:400;font-size:12px;}\n.pgsp-b80{flex:4;background:#6FE12A;}\n.pgsp-b20{flex:1;background:#F9A11B;}\n.pgsp-legend{display:flex;gap:20px;margin-top:18px;font-size:13px;line-height:1.4;}\n.pgsp-legend span{flex:4;}\n.pgsp-legend span + span{flex:1.6;}\n.pgsp-legend b{display:block;}\n@media (max-width:900px){\n  .pgsp{padding:60px 0;}\n  .pgsp-wrap{grid-template-columns:1fr;gap:40px;}\n  .pgsp-text{text-align:center;}\n  .pgsp-table th,.pgsp-table td{font-size:13px;padding:14px 12px;}\n}\n<\/style><section class=\"pgsp \"><div class=\"pgsp-wrap\"><div class=\"pgsp-text\"><h2>How Does a DAB Affect My Balance?<\/h2><p>Pogo may apply portions of your DAB to your service account each day. Your daily account update reflects these transfers.<\/p><p>Credits generally apply gradually, so you may not see the full credit in your available balance immediately.<\/p><\/div><div class=\"pgsp-visual\"><table class=\"pgsp-table\"><thead><tr><th>What your DAB contains<\/th><th>Effect when Pogo applies it<\/th><\/tr><\/thead><tbody><tr><td>A charge you owe<\/td><td>The transferred charge reduces your available prepaid balance.<\/td><\/tr><tr><td>A credit in your favor<\/td><td>The transferred credit increases your available prepaid balance.<\/td><\/tr><\/tbody><\/table><\/div><\/div><\/section><!-- ================= SECTION 3: HOW DOES A DAB AFFECT MY BALANCE \u2014 PASTE-END ================= -->\n\n<!-- ================= SECTION 4: FAQ GRID + SCHEMA \u2014 PASTE-START ================= -->\n<style>\n.pgfg{background:#F0F0F0;padding:90px 0 110px;}\n.pgfg.pgfg-white{background:#fff;}\n.pgfg *{box-sizing:border-box;}\n.pgfg-wrap{max-width:1200px;margin:0 auto;padding:0 24px;}\n.pgfg h2{color:#1A3ED6;text-align:center;font-size:clamp(28px,3.6vw,44px);font-weight:500;line-height:1.2;margin:0 0 60px;}\n.pgfg .pgfg-sub{color:#1A3ED6;text-align:center;font-size:clamp(18px,2vw,22px);font-weight:500;margin:-44px 0 60px;}\n.pgfg-grid{display:grid;grid-template-columns:1fr 1fr;gap:56px 80px;}\n.pgfg-item h3{color:#1A3ED6;font-size:22px;font-weight:500;line-height:1.25;margin:0 0 12px;}\n.pgfg-item p{color:#2b2b2b;font-size:16px;line-height:1.45;margin:0;max-width:480px;}\n.pgfg-item a{color:#1A3ED6;}\n@media (max-width:760px){\n  .pgfg{padding:50px 0 70px;}\n  .pgfg h2{margin-bottom:40px;text-align:left;}\n  .pgfg .pgfg-sub{margin:-28px 0 40px;text-align:left;}\n  .pgfg-grid{grid-template-columns:1fr;gap:34px;}\n}\n<\/style>\n<section class=\"pgfg pgfg-white\">\n  <div class=\"pgfg-wrap\">\n    <h2>Preguntas frecuentes<\/h2>\n    <div class=\"pgfg-grid\">\n      <div class=\"pgfg-item\">\n        <h3>\u00bfUn DAB es un pr\u00e9stamo? \u00bfTiene intereses?<\/h3>\n        <p>Un DAB no es un pr\u00e9stamo. Pogo no cobra intereses ni comisiones adicionales por mantener el DAB. Se siguen aplicando los cargos subyacentes correspondientes.  <\/p>\n      <\/div>\n      <div class=\"pgfg-item\">\n        <h3>\u00bfEl DAB me impide cambiar de proveedor de electricidad?<\/h3>\n        <p>Un DAB no genera una retenci\u00f3n por cambio de operador ni afecta a tu derecho a contratar el servicio de Pogo. Un DPP independiente s\u00ed puede conllevar una retenci\u00f3n por cambio de operador. <\/p>\n      <\/div>\n      <div class=\"pgfg-item\">\n        <h3>\u00bfCu\u00e1l es la diferencia entre un DAB y un DPP?<\/h3>\n        <p>Un DAB retiene los ajustes de las cuentas que cumplen los requisitos. Un plan de pago diferido (DPP) es un acuerdo que solicitas para pagar los gastos de electricidad pendientes a lo largo del tiempo. El DPP de Pogo destina una parte de las recargas futuras al pago de la deuda y bloquea el cambio de tarifa hasta que se haya liquidado el DPP.  <\/p>\n      <\/div>\n      <div class=\"pgfg-item\">\n        <h3>\u00bfQu\u00e9 pasa con mi DAB cuando me voy de Pogo?<\/h3>\n        <p>Pogo aplica cualquier DAB restante al saldo final de tu cuenta cuando finaliza el servicio. Los cargos pueden aumentar lo que debes o reducir un reembolso; los cr\u00e9ditos pueden reducir lo que debes o aumentar un reembolso. <a href=\"#\">Condiciones del DAB y del cierre de cuenta<\/a>. <\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n<script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"FAQPage\",\n  \"mainEntity\": [\n    {\"@type\": \"Question\", \"name\": \"Is a DAB a loan, and does it have interest?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"A DAB is not a loan. Pogo does not charge interest or a separate fee for maintaining the DAB. Eligible underlying charges still apply.\"}},\n    {\"@type\": \"Question\", \"name\": \"Does a DAB prevent me from switching electricity providers?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"A DAB does not create a switch hold or affect your eligibility for Pogo service. A separate DPP can carry a switch hold.\"}},\n    {\"@type\": \"Question\", \"name\": \"What is the difference between a DAB and a DPP?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"A DAB holds eligible account adjustments. A Deferred Payment Plan (DPP) is an arrangement you request to repay outstanding electricity costs over time. Pogo's DPP uses a portion of future recharges for repayment and places a switch hold until the DPP is repaid.\"}},\n    {\"@type\": \"Question\", \"name\": \"What happens to my DAB when I leave Pogo?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Pogo applies any remaining DAB to your final account balance when service ends. Charges can increase what you owe or reduce a refund; credits can reduce what you owe or increase a refund. DAB and closeout terms.\"}}\n  ]\n}\n<\/script>\n<!-- ================= SECTION 4: FAQ GRID + SCHEMA \u2014 PASTE-END ================= -->\n\n<!-- ================= SECTION 5: CTA \u2014 PASTE-START ================= --><style>.pgcta{position:relative;background:#F0F0F0;}\n.pgcta.pgcta-white{background:#fff;}\n.pgcta *{box-sizing:border-box;}\n\/* green arches image (transparent PNG), sits on the seam *\/\n.pgcta-arches{display:block;width:min(45vw,540px);height:auto;margin:0 auto -20px 0;}\n.pgcta-band{background:#1A3ED6;color:#fff;text-align:center;padding:60px 24px 70px;}\n.pgcta-kicker{font-size:22px;font-weight:500;margin:0 0 10px;color:#fff;}\n.pgcta h2{font-size:clamp(28px,3.6vw,42px);font-weight:500;line-height:1.2;margin:0 0 30px;color:#fff;}\n.pgcta-band p{max-width:720px;margin:0 auto 24px;font-size:16px;line-height:1.45;color:#fff;}\n.pgcta-tip{max-width:780px;margin:0 auto 34px;background:#1733B8;border-radius:14px;padding:16px 28px;font-size:16px;line-height:1.45;color:#fff;}\n.pgcta-btn{display:inline-block;background:#6FE12A;color:#1A3ED6;text-decoration:none;border-radius:999px;padding:9px 20px;font-size:18px;font-weight:500;transition:transform .15s ease;}\n.pgcta-btn:hover{transform:scale(1.04);color:#1A3ED6;text-decoration:none;}\n@media (max-width:640px){\n  .pgcta-arches{width:62vw;}\n  .pgcta-kicker{font-size:16px;}\n  .pgcta h2{font-size:26px;}\n  .pgcta-band p,.pgcta-tip{font-size:15px;}\n}\n<\/style><section class=\"pgcta pgcta-white\"><img decoding=\"async\" class=\"pgcta-arches\" src=\"\/wp-content\/uploads\/2026\/10\/pogo-green-details.webp\" alt=\"\"\/><div class=\"pgcta-band\"><h2>Need Help Understanding Your Balance?<\/h2><p>Open the chat bubble in the lower-right corner of our website. Ask us to review your DAB, explain a charge or credit, or help with a payoff request.<\/p><p>Our virtual assistant, Edison, is available 24\/7.<br\/>Customer Support Representatives are available Monday through Friday, 8 a.m. to 5 p.m CT<\/p><a class=\"pgcta-btn\" href=\"https:\/\/pogoenergy.com\/es\/soporte\/ayuda\/#chat&#038;gsc.tab=0\">Chat With Pogo<\/a><\/div><\/section><!-- ================= SECTION 5: CTA \u2014 PASTE-END ================= -->\n\n<!-- ================= SECTION 6: FINE PRINT \u2014 PASTE-START ================= -->\n<style>\n.pgfine{background:#fff;padding:40px 0 50px;}\n.pgfine-wrap{max-width:1200px;margin:0 auto;padding:0 24px;box-sizing:border-box;}\n.pgfine p{color:#2b2b2b;font-size:12px;line-height:1.5;margin:0 0 14px;}\n.pgfine p:last-child{margin-bottom:0;}\n.pgfine a{color:#2b2b2b;text-decoration:underline;}\n<\/style>\n<section class=\"pgfine\">\n  <div class=\"pgfine-wrap\">\n    <p>Visita nuestras <a href=\"https:\/\/pogoenergy.com\/terms-of-service\/\">Condiciones del servicio<\/a> para conocer todos los t\u00e9rminos y condiciones con relaci\u00f3n a nuestro Plan de pago diferido. \u00bfBusca una alternativa a un plan de pago aplazado? Pogo Energy tiene acuerdos con agencias estatales y locales para proporcionar asistencia energ\u00e9tica a los clientes de Pogo.  <\/p>\n    <p>*Pueden aplicarse tarifas por mensajes y datos. <a href=\"https:\/\/my.pogoenergy.com\/sign-in\">Inicia sesi\u00f3n en<\/a> tu cuenta para cambiar tus preferencias de comunicaci\u00f3n a \u00absolo correo electr\u00f3nico\u00bb si ya no quieres recibir mensajes obligatorios de Pogo por SMS. Te enviamos actualizaciones diarias de tu cuenta y otra informaci\u00f3n obligatoria (como la confirmaci\u00f3n del DPP) a trav\u00e9s de tu m\u00e9todo de comunicaci\u00f3n preferido. Responde \u00abHELP\u00bb a los SMS si necesitas ayuda con tu cuenta. Responde \u00abSTOP\u00bb a los mensajes de texto para dejar de recibir mensajes de marketing por este medio. Si tienes los mensajes de texto seleccionados como m\u00e9todo de comunicaci\u00f3n preferido en tu cuenta, es posible que sigas recibiendo mensajes de texto de Pogo seg\u00fan lo exige la ley. Echa un vistazo a nuestras <a href=\"https:\/\/pogoenergy.com\/terms-of-service\/\">Condiciones de servicio<\/a> y a nuestra <a href=\"https:\/\/pogoenergy.com\/privacy-policy\/\">Pol\u00edtica de privacidad<\/a> para obtener m\u00e1s informaci\u00f3n.      <\/p>\n  <\/div>\n<\/section>\n<!-- ================= SECTION 6: FINE PRINT \u2014 PASTE-END ================= -->\n","protected":false},"excerpt":{"rendered":"<p>Deferred Account Balance Understanding Your Deferred Account Balance (DAB) What is a Deferred Account Balance? A Deferred Account Balance (DAB) is a separate, temporary balance Pogo Energy uses to hold eligible charges or credits before applying them to your prepaid electricity account. A DAB can represent money you owe or a credit in your favor. [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":31541,"parent":30367,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"custom_body_class":"","footnotes":""},"class_list":["post-33347","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.6 (Yoast SEO v28.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Saldo de cuenta diferido | Pogo Energy<\/title>\n<meta name=\"description\" content=\"A deferred account balance (dab) is a temporary holding account for when you have an unexpected increase in usage but have limited funds.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pogoenergy.com\/es\/soporte\/asistencia-energetica\/plan-de-pago-aplazado-2\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" 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