{"id":32238,"date":"2023-04-28T10:50:20","date_gmt":"2023-04-28T15:50:20","guid":{"rendered":"https:\/\/stg-mkg.pogoenergy.com\/soporte\/ayuda\/fix-it\/"},"modified":"2024-11-19T12:43:02","modified_gmt":"2024-11-19T17:43:02","slug":"fix-it","status":"publish","type":"page","link":"https:\/\/pogoenergy.com\/es\/soporte\/help\/fix-it\/","title":{"rendered":"Fix It"},"content":{"rendered":"\n<div class=\"wp-block-columns alignfull is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-constrained wp-container-core-column-is-layout-b708b9da wp-block-column-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-244aab75 wp-block-columns-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n<div class=\"wp-block-column cards-mobile is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\"><style>@media only screen and (max-width: 600px) {.gb-69d08465907c7{line-height: 1!important;font-size: 32px!important;}}<\/style>\n<h1 class=\"gb-69d08465907c7 wp-block-heading has-text-align-center has-text-color\" id=\"h-uh-oh-looks-like-you-could-use-some-help\" style=\"color:#1427e6;font-size:48px;font-style:normal;font-weight:600\">Uh oh! Looks like you could use some help.<\/h1>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"h-don-t-worry-pogo-s-got-your-back-and-we-ll-help-you-fix-it\" style=\"font-size:34px\">Don&#8217;t worry, Pogo&#8217;s got your back and we&#8217;ll help you fix it.<\/h2>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-columns alignfull is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-constrained wp-container-core-column-is-layout-b99e2111 wp-block-column-is-layout-constrained\" style=\"padding-right:var(--wp--preset--spacing--50);padding-bottom:0;padding-left:var(--wp--preset--spacing--50)\">\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background is-style-wide\" style=\"margin-top:0;margin-bottom:0;background-color:#9fafb87a;color:#9fafb87a\"\/>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-columns alignfull is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-constrained wp-container-core-column-is-layout-06663b6b wp-block-column-is-layout-constrained\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1fff4597 wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--30);padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:50%\">\n<figure class=\"wp-block-image size-large is-resized is-style-default image\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/pogoenergy.com\/wp-content\/uploads\/2022\/11\/confused-guy-throws-up-his-hands-in-a-misunderstan-1024x683.webp\" alt=\"\" class=\"wp-image-29632\" style=\"width:482px;height:321px\" srcset=\"https:\/\/pogoenergy.com\/wp-content\/uploads\/2022\/11\/confused-guy-throws-up-his-hands-in-a-misunderstan-1024x683.webp 1024w, https:\/\/pogoenergy.com\/wp-content\/uploads\/2022\/11\/confused-guy-throws-up-his-hands-in-a-misunderstan-300x200.webp 300w, https:\/\/pogoenergy.com\/wp-content\/uploads\/2022\/11\/confused-guy-throws-up-his-hands-in-a-misunderstan-768x512.webp 768w, https:\/\/pogoenergy.com\/wp-content\/uploads\/2022\/11\/confused-guy-throws-up-his-hands-in-a-misunderstan-1536x1024.webp 1536w, https:\/\/pogoenergy.com\/wp-content\/uploads\/2022\/11\/confused-guy-throws-up-his-hands-in-a-misunderstan-2048x1365.webp 2048w, https:\/\/pogoenergy.com\/wp-content\/uploads\/2022\/11\/confused-guy-throws-up-his-hands-in-a-misunderstan-600x400.webp 600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:2%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40);flex-basis:48%\"><style>@media only screen and (max-width: 1200px) {.gb-69d0846596142{font-size: 36px!important;}}@media only screen and (max-width: 600px) {.gb-69d0846596142{font-size: 26px!important;}}<\/style>\n<h2 class=\"gb-69d0846596142 wp-block-heading has-text-align-left has-text-color\" id=\"top\" style=\"color:#1427e6;margin-top:0;margin-right:0;margin-bottom:var(--wp--preset--spacing--20);margin-left:0;font-size:36px;font-style:normal;font-weight:600\">Did you not request to be enrolled with Pogo?<\/h2>\n\n\n\n<p>If you&#8217;re not sure how you got enrolled with us, or if you didn&#8217;t intend to sign up for Pogo Energy, don&#8217;t worry! Puedes volver a tu antiguo proveedor de electricidad en cualquier momento y sin problemas. Ponte en contacto con tu antiguo proveedor de electricidad para que te cambien de nuevo y para informar de que te han cambiado el servicio involuntariamente.  We won&#8217;t hold it against you, and we&#8217;ll be happy to welcome you back if you ever decide to return to Pogo Energy. For further questions please visit our <a href=\"https:\/\/pogoenergy.com\/es\/preguntas-frecuentes\/\">FAQ page<\/a>, or <a href=\"\/chat\">chat with us online<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-columns alignfull desktop-item is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-constrained wp-container-core-column-is-layout-06663b6b wp-block-column-is-layout-constrained\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-1fff4597 wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--30);padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40);flex-basis:50%\"><style>@media only screen and (max-width: 1200px) {.gb-69d084659de00{font-size: 36px!important;}}@media only screen and (max-width: 600px) {.gb-69d084659de00{font-size: 26px!important;}}<\/style>\n<h2 class=\"gb-69d084659de00 wp-block-heading has-text-align-left has-text-color\" id=\"middle\" style=\"color:#1427e6;margin-top:0;margin-right:0;margin-bottom:var(--wp--preset--spacing--20);margin-left:0;font-size:36px;font-style:normal;font-weight:600\">Did someone else, other than you, enroll you with Pogo or in a DPP?<\/h2>\n\n\n\n<p>If you were enrolled with Pogo Energy by someone else like a broker or an agent*, please note that Pogo does not use third-party brokers or agents to enroll new customers nor does Pogo pay their fees or commissions. Otros distribuidores de electricidad pueden optar por trabajar directamente con agentes de energ\u00eda, pero Pogo Energy no lo hace.<\/p>\n\n\n\n<p>If your Pogo account is on a Deferred Payment Plan (DPP), this means you requested a DPP with Pogo for a little extra help when your service balance falls below $0.00. Until the DPP is paid back in full, a switch hold is placed on your account and you cannot switch to another provider. <a href=\"https:\/\/pogoenergy.com\/es\/soporte\/asistencia-energetica\/plan-de-pago-aplazado\/\">Click here<\/a> for details about a DPP with Pogo.<\/p>\n\n\n\n<p>Si trabajas con un corredor o agente de energ\u00eda, aseg\u00farate de hacer preguntas para entender c\u00f3mo se les compensa, ya que podr\u00edas ser responsable de sus honorarios. Also, be sure you check they are registered with the PUCT to avoid the risk of one who is operating illegally and\/or scamming you. Si has pagado a otra persona o a un corredor o agente de energ\u00eda para que gestione tu electricidad con Pogo Energy, ponte en contacto con nosotros inmediatamente para evitar posibles riesgos de fraude. You can <a href=\"\/chat\">chat with us online<\/a> or call us at 888-764-6669, and mention support code \u00abpostcard\u00bb.<\/p>\n\n\n\n<p>*Un corredor o agente de energ\u00eda es una empresa externa que puede ayudar a empresas o particulares a encontrar y comprar contratos de energ\u00eda a los proveedores. Aunque algunos corredores o agentes de energ\u00eda pueden ser leg\u00edtimos y ofrecer servicios valiosos, otros pueden incurrir en pr\u00e1cticas enga\u00f1osas o cobrar comisiones excesivas. Puedes ponerte en contacto con tu TDU o PUCT para obtener informaci\u00f3n y asesoramiento sobre proveedores y agentes de energ\u00eda.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:2%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:48%\">\n<figure class=\"wp-block-image size-large image\"><img decoding=\"async\" width=\"1024\" height=\"624\" src=\"https:\/\/pogoenergy.com\/wp-content\/uploads\/2022\/11\/stressed-office-employee-1024x624.webp\" alt=\"\" class=\"wp-image-29634\" srcset=\"https:\/\/pogoenergy.com\/wp-content\/uploads\/2022\/11\/stressed-office-employee-1024x624.webp 1024w, https:\/\/pogoenergy.com\/wp-content\/uploads\/2022\/11\/stressed-office-employee-300x183.webp 300w, https:\/\/pogoenergy.com\/wp-content\/uploads\/2022\/11\/stressed-office-employee-768x468.webp 768w, https:\/\/pogoenergy.com\/wp-content\/uploads\/2022\/11\/stressed-office-employee-1536x936.webp 1536w, https:\/\/pogoenergy.com\/wp-content\/uploads\/2022\/11\/stressed-office-employee-2048x1249.webp 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-columns alignfull mobile-item is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-constrained wp-container-core-column-is-layout-06663b6b wp-block-column-is-layout-constrained\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-1fff4597 wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--30);padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40);flex-basis:50%\"><style>@media only screen and (max-width: 1200px) {.gb-69d08465a6350{font-size: 36px!important;}}@media only screen and (max-width: 600px) {.gb-69d08465a6350{font-size: 26px!important;}}<\/style>\n<h2 class=\"gb-69d08465a6350 wp-block-heading has-text-align-left has-text-color\" id=\"middle\" style=\"color:#1427e6;margin-top:0;margin-right:0;margin-bottom:var(--wp--preset--spacing--20);margin-left:0;font-size:36px;font-style:normal;font-weight:600\">Did someone else, other than you, enroll you with Pogo or in a DPP?<\/h2>\n\n\n\n<p>If you were enrolled with Pogo Energy by someone else like a broker or an agent*, please note that Pogo does not use third-party brokers or agents to enroll new customers nor does Pogo pay their fees or commissions. Otros distribuidores de electricidad pueden optar por trabajar directamente con agentes de energ\u00eda, pero Pogo Energy no lo hace.<\/p>\n\n\n\n<p>If your Pogo account is on a Deferred Payment Plan (DPP), this means you requested a DPP with Pogo for a little extra help when your service balance falls below $0.00. Until the DPP is paid back in full, a switch hold is placed on your account and you cannot switch to another provider. <a href=\"https:\/\/pogoenergy.com\/es\/soporte\/asistencia-energetica\/plan-de-pago-aplazado\/\">Click here<\/a> for details about a DPP with Pogo.<\/p>\n\n\n\n<p>Si trabajas con un corredor o agente de energ\u00eda, aseg\u00farate de hacer preguntas para entender c\u00f3mo se les compensa, ya que podr\u00edas ser responsable de sus honorarios. Also, be sure you check they are registered with the PUCT to avoid the risk of one who is operating illegally and\/or scamming you. Si has pagado a otra persona o a un corredor o agente de energ\u00eda para que gestione tu electricidad con Pogo Energy, ponte en contacto con nosotros inmediatamente para evitar posibles riesgos de fraude. You can <a href=\"\/chat\">chat with us online<\/a> or call us at 888-764-6669, and mention support code \u00abpostcard\u00bb.<\/p>\n\n\n\n<p>*Un corredor o agente de energ\u00eda es una empresa externa que puede ayudar a empresas o particulares a encontrar y comprar contratos de energ\u00eda a los proveedores. Aunque algunos corredores o agentes de energ\u00eda pueden ser leg\u00edtimos y ofrecer servicios valiosos, otros pueden incurrir en pr\u00e1cticas enga\u00f1osas o cobrar comisiones excesivas. Puedes ponerte en contacto con tu TDU o PUCT para obtener informaci\u00f3n y asesoramiento sobre proveedores y agentes de energ\u00eda.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:2%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:48%\">\n<figure class=\"wp-block-image size-large image\"><img decoding=\"async\" width=\"1024\" height=\"624\" src=\"https:\/\/pogoenergy.com\/wp-content\/uploads\/2022\/11\/stressed-office-employee-1024x624.webp\" alt=\"\" class=\"wp-image-29634\" srcset=\"https:\/\/pogoenergy.com\/wp-content\/uploads\/2022\/11\/stressed-office-employee-1024x624.webp 1024w, https:\/\/pogoenergy.com\/wp-content\/uploads\/2022\/11\/stressed-office-employee-300x183.webp 300w, https:\/\/pogoenergy.com\/wp-content\/uploads\/2022\/11\/stressed-office-employee-768x468.webp 768w, https:\/\/pogoenergy.com\/wp-content\/uploads\/2022\/11\/stressed-office-employee-1536x936.webp 1536w, https:\/\/pogoenergy.com\/wp-content\/uploads\/2022\/11\/stressed-office-employee-2048x1249.webp 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-columns alignfull desktop-item is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-constrained wp-container-core-column-is-layout-06663b6b wp-block-column-is-layout-constrained\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1fff4597 wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--30);padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40);flex-basis:100%\"><style>@media only screen and (max-width: 1200px) {.gb-69d08465af129{font-size: 36px!important;}}@media only screen and (max-width: 600px) {.gb-69d08465af129{font-size: 26px!important;}}<\/style>\n<h2 class=\"gb-69d08465af129 wp-block-heading has-text-align-left has-text-color\" id=\"middle\" style=\"color:#1427e6;margin-top:0;margin-right:0;margin-bottom:var(--wp--preset--spacing--20);margin-left:0;font-size:36px;font-style:normal;font-weight:600\">Por qu\u00e9 no debes pagar a un intermediario por tu energ\u00eda Pogo<\/h2>\n\n\n\n<p>Somos la empresa de electricidad de pago inmediato para los tejanos. Te damos el control de tu consumo de electricidad, no a los intermediarios de la energ\u00eda. Si pagas a un intermediario por tu energ\u00eda Pogo, puedes correr el riesgo de:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>fraud<\/li>\n\n\n\n<li>service disconnection (without your correct contact information to track your balance)<\/li>\n\n\n\n<li>sin acceso a los perks de Pogo<\/li>\n<\/ul>\n\n\n\n<p>Como cliente de Pogo Energy, recibir\u00e1s actualizaciones diarias que te ayudar\u00e1n a controlar tu consumo y gasto de electricidad para que sepas cu\u00e1ndo es el momento de cargar el saldo de tu cuenta. We&#8217;ll also send you critical alerts when necessary or during extreme weather events. Adem\u00e1s, \u00a1tendr\u00e1s acceso a <a href=\"https:\/\/pogoenergy.com\/es\/ventajas\/\">los perks de Pogo<\/a>! Con los Perks de Pogo, obtienes mensualmente Puntos Perks para hacer girar la rueda de premios, participar en sorteos y mucho m\u00e1s, s\u00f3lo por ser cliente de Pogo Energy.<\/p>\n\n\n\n<p>Los corredores de energ\u00eda del estado de Texas est\u00e1n autorizados por la PUCT y Pogo Energy no trabaja con corredores de energ\u00eda para inscribir clientes. If you are enrolled with Pogo Energy through a \u00abbroker,\u00bb please contact us immediately as you could be at risk of fraud. You can <a href=\"\/chat\">chat with us online<\/a> or call us at 888-764-6669, and mention support code \u00abpostcard\u00bb.<\/p>\n\n\n\n<p>Una vez que hayamos verificado la informaci\u00f3n de contacto de tu cuenta, empezar\u00e1s a recibir actualizaciones diarias y podr\u00e1s empezar a utilizar tus puntos de <a href=\"https:\/\/pogoenergy.com\/es\/ventajas\/\">Pogo Perks<\/a> para darte un capricho.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1fff4597 wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--30);padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:96%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:4%\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-columns alignfull mobile-item is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-constrained wp-container-core-column-is-layout-06663b6b wp-block-column-is-layout-constrained\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1fff4597 wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--30);padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40);flex-basis:100%\"><style>@media only screen and (max-width: 1200px) {.gb-69d08465b7975{font-size: 36px!important;}}@media only screen and (max-width: 600px) {.gb-69d08465b7975{font-size: 26px!important;}}<\/style>\n<h2 class=\"gb-69d08465b7975 wp-block-heading has-text-align-left has-text-color\" id=\"middle\" style=\"color:#1427e6;margin-top:0;margin-right:0;margin-bottom:var(--wp--preset--spacing--20);margin-left:0;font-size:36px;font-style:normal;font-weight:600\">Por qu\u00e9 no debes pagar a un intermediario por tu energ\u00eda Pogo<\/h2>\n\n\n\n<p>Somos la empresa de electricidad de pago inmediato para los tejanos. Te damos el control de tu consumo de electricidad, no a los intermediarios de la energ\u00eda. Si pagas a un intermediario por tu energ\u00eda Pogo, puedes correr el riesgo de:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>fraud<\/li>\n\n\n\n<li>service disconnection (without your correct contact information to track your balance)<\/li>\n\n\n\n<li>sin acceso a los perks de Pogo<\/li>\n<\/ul>\n\n\n\n<p>Como cliente de Pogo Energy, recibir\u00e1s actualizaciones diarias que te ayudar\u00e1n a controlar tu consumo y gasto de electricidad para que sepas cu\u00e1ndo es el momento de cargar el saldo de tu cuenta. We&#8217;ll also send you critical alerts when necessary or during extreme weather events. Adem\u00e1s, \u00a1tendr\u00e1s acceso a <a href=\"https:\/\/pogoenergy.com\/es\/ventajas\/\">los perks de Pogo<\/a>! Con los Perks de Pogo, obtienes mensualmente Puntos Perks para hacer girar la rueda de premios, participar en sorteos y mucho m\u00e1s, s\u00f3lo por ser cliente de Pogo Energy.<\/p>\n\n\n\n<p>Los corredores de energ\u00eda del estado de Texas est\u00e1n autorizados por la PUCT y Pogo Energy no trabaja con corredores de energ\u00eda para inscribir clientes. If you are enrolled with Pogo Energy through a \u00abbroker,\u00bb please contact us immediately as you could be at risk of fraud. You can <a href=\"\/chat\">chat with us online<\/a> or call us at 888-764-6669, and mention support code \u00abpostcard\u00bb.<\/p>\n\n\n\n<p>Una vez que hayamos verificado la informaci\u00f3n de contacto de tu cuenta, empezar\u00e1s a recibir actualizaciones diarias y podr\u00e1s empezar a utilizar tus puntos de <a href=\"https:\/\/pogoenergy.com\/es\/ventajas\/\">Pogo Perks<\/a> para darte un capricho.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1fff4597 wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--30);padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:96%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:4%\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons buttons is-horizontal is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-c4719c80 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button alignright is-style-fill\"><a class=\"wp-block-button__link has-text-color has-background wp-element-button\" href=\"\/contact\" style=\"border-radius:100px;color:#1427e6;background-color:#6ee229;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--70)\"><strong>Contacta con nosotros<\/strong><\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons buttons is-horizontal is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-c4719c80 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button alignright is-style-fill\"><a class=\"wp-block-button__link has-background-color has-text-color has-background wp-element-button\" href=\"https:\/\/pogoenergy.com\/es\/preguntas-frecuentes\/\" style=\"border-radius:100px;background-color:#1427e6;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--70)\"><strong>  Go to FAQs<\/strong><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Uh oh! Looks like you could use some help. Don&#8217;t worry, Pogo&#8217;s got your back and we&#8217;ll help you fix it. Did you not request to be enrolled with Pogo? If you&#8217;re not sure how you got enrolled with us, or if you didn&#8217;t intend to sign up for Pogo Energy, don&#8217;t worry! Puedes volver [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":31541,"parent":30369,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"custom_body_class":"","footnotes":""},"class_list":["post-32238","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Fix It | Pogo Energy Esp<\/title>\n<meta name=\"description\" content=\"Fix It Pogo Energy Esp\" \/>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Fix It Pogo Energy Esp\" \/>\n<meta property=\"og:description\" content=\"Fix It Pogo Energy Esp\" \/>\n<meta property=\"og:url\" content=\"https:\/\/pogoenergy.com\/es\/soporte\/help\/fix-it\/\" 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