{"id":30364,"date":"2022-10-18T16:24:57","date_gmt":"2022-10-18T21:24:57","guid":{"rendered":"https:\/\/stg-mkg.pogoenergy.com\/ayuda\/"},"modified":"2026-08-17T20:16:59","modified_gmt":"2026-08-18T01:16:59","slug":"soporte","status":"publish","type":"page","link":"https:\/\/pogoenergy.com\/es\/soporte\/","title":{"rendered":"Ayuda"},"content":{"rendered":"\n<div class=\"wp-block-columns alignfull is-layout-flex wp-container-core-columns-is-layout-2a4d4789 wp-block-columns-is-layout-flex\" style=\"margin-bottom:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-column inner-hero support-hero small-hero has-cyan-bluish-gray-background-color has-background is-layout-constrained wp-container-core-column-is-layout-b74b9799 wp-block-column-is-layout-constrained\" style=\"padding-top:130px;padding-bottom:140px;flex-basis:100%\">\n<div class=\"wp-block-group hero-content is-layout-constrained wp-container-core-group-is-layout-7407a716 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\"><style>@media only screen and (max-width: 1200px) {.gb-6abffb256c41d{font-size: 48px!important;}}@media only screen and (max-width: 600px) {.gb-6abffb256c41d{line-height: 0.9!important;font-size: 32px!important;}}<\/style>\n<h1 class=\"gb-6abffb256c41d wp-block-heading title has-background-color has-text-color\" id=\"h-support\" style=\"padding-top:5px;padding-right:0px;padding-bottom:5px;padding-left:0px;font-size:48px;font-style:normal;font-weight:600\">Ayuda<\/h1>\n\n\n\n<figure class=\"wp-block-image size-full img-wave-hero\"><img decoding=\"async\" width=\"238\" height=\"36\" src=\"https:\/\/pogoenergy.com\/wp-content\/uploads\/2022\/09\/title-element.webp\" alt=\"Servicio de Ayuda al Cliente de Pogo\" class=\"wp-image-361\"\/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-columns alignfull is-layout-flex wp-container-core-columns-is-layout-cde32994 wp-block-columns-is-layout-flex\" style=\"margin-bottom:0\">\n<div class=\"wp-block-column is-layout-constrained wp-container-core-column-is-layout-fe86256d wp-block-column-is-layout-constrained\"><style>@media only screen and (max-width: 1200px) {.gb-6abffb257b5a7{font-size: 36px!important;}}@media only screen and (max-width: 600px) {.gb-6abffb257b5a7{font-size: 26px!important;}}<\/style>\n<h2 class=\"gb-6abffb257b5a7 wp-block-heading has-text-align-center has-text-color\" id=\"h-customer-support-services\" style=\"color:#1427e6;margin-top:0;margin-right:0;margin-bottom:0;margin-left:0;font-size:36px;font-style:normal;font-weight:600;line-height:1.7\">Servicios de Atenci\u00f3n al Cliente<\/h2>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-columns alignfull is-layout-flex wp-container-core-columns-is-layout-f56f613f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-constrained wp-container-core-column-is-layout-7528687f wp-block-column-is-layout-constrained\" style=\"padding-top:0;padding-right:var(--wp--preset--spacing--30);padding-bottom:0;padding-left:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-2842b8fd wp-block-columns-is-layout-flex\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-column cards cards-mobile has-background-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--40)\"><style>@media only screen and (max-width: 1200px) {.gb-6abffb2584e62{font-size: 24px!important;}}@media only screen and (max-width: 600px) {.gb-6abffb2584e62{font-size: 18px!important;}}<\/style>\n<h3 class=\"gb-6abffb2584e62 wp-block-heading support-h3 has-text-color\" id=\"h-energy-assistance\" style=\"color:#1427e6;margin-top:var(--wp--preset--spacing--50);margin-right:0;margin-bottom:0;margin-left:0;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;font-size:24px;font-style:normal;font-weight:600\">Ayuda a la energ\u00eda<\/h3>\n\n\n\n<p class=\"has-text-color wp-block-paragraph\" style=\"color:#414145;font-size:16px\">La Asistencia Energ\u00e9tica de Pogo Energy est\u00e1 aqu\u00ed para ayudarte a evitar la desconexi\u00f3n cuando no seas capaz de elevar el saldo de tu cuenta por encima de 0,01 $. Inf\u00f3rmate sobre nuestro plan de pago diferido (PPD) y c\u00f3mo te ayuda a mantener la luz cuando tu consumo de electricidad supera tu presupuesto. Ponte en contacto con Pogo para los Servicios de Asistencia Energ\u00e9tica si descubres que se ha retenido un interruptor en la direcci\u00f3n del servicio. Estamos aqu\u00ed para ayudarte a navegar por el proceso de retirada de una retenci\u00f3n de cambio o de retirada de un ESI-ID.<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-1 wp-block-paragraph\" style=\"color:#ffa01e\"><strong><a href=\"https:\/\/pogoenergy.com\/es\/soporte\/asistencia-energetica\/\">Saber m\u00e1s  &gt;<\/a><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column cards cards-mobile has-background-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--40)\"><style>@media only screen and (max-width: 1200px) {.gb-6abffb258dfa1{font-size: 24px!important;}}@media only screen and (max-width: 600px) {.gb-6abffb258dfa1{font-size: 18px!important;}}<\/style>\n<h3 class=\"gb-6abffb258dfa1 wp-block-heading support-h3 has-text-color\" id=\"h-customer-support-and-help\" style=\"color:#1427e6;margin-top:var(--wp--preset--spacing--40);margin-right:0;margin-bottom:0;margin-left:0;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;font-size:24px;font-style:normal;font-weight:600;line-height:1.5\">Asistencia y ayuda al cliente<\/h3>\n\n\n\n<p class=\"has-text-color wp-block-paragraph\" style=\"color:#414145;font-size:16px\">Si necesitas charlar sobre el prepago de electricidad con Pogo, Edison, nuestro agente virtual 24&#215;7, est\u00e1 disponible para ayudarte. Si te preguntas sobre los c\u00f3digos de texto cortos para mantenerte al d\u00eda con tu cuenta, encontrar\u00e1s una lista de referencia en nuestra P\u00e1gina de Ayuda. Tambi\u00e9n puedes obtener la informaci\u00f3n que necesitas para canjear tus perks de Pogo, cambiar la configuraci\u00f3n de tu cuenta o recuperar un PIN o c\u00f3digo de acceso olvidado. Estamos aqu\u00ed para ayudarte. Visita nuestra p\u00e1gina del servicio de Atenci\u00f3n al Cliente para encontrar la ayuda que necesitas.<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-2 wp-block-paragraph\" style=\"color:#ff6acb\"><a href=\"https:\/\/pogoenergy.com\/es\/soporte\/help\/\"> <strong>Saber m\u00e1s  &gt;<\/strong><\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-columns alignfull is-layout-flex wp-container-core-columns-is-layout-2a6491d3 wp-block-columns-is-layout-flex\" style=\"margin-top:3rem;margin-bottom:3rem\">\n<div class=\"wp-block-column is-vertically-aligned-top is-content-justification-center is-layout-constrained wp-container-core-column-is-layout-ac3c3d47 wp-block-column-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-buttons buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-bdd7dd22 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button alignright is-style-fill\"><a class=\"wp-block-button__link has-background-color has-text-color has-background wp-element-button\" href=\"https:\/\/my.pogoenergy.com\/enroll\" style=\"border-radius:100px;background-color:#1427e6;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--70)\"><strong>Inscr\u00edbete ahora<\/strong><\/a><\/div>\n\n\n\n<div class=\"wp-block-button alignright is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link has-text-color wp-element-button\" href=\"https:\/\/pogoenergy.com\/es\/soporte\/help\/#chat\" style=\"border-radius:100px;color:#414145;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--70)\"><strong>Convers\u00e1 con nosotros<\/strong><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Ayuda Servicios de Atenci\u00f3n al Cliente Ayuda a la energ\u00eda La Asistencia Energ\u00e9tica de Pogo Energy est\u00e1 aqu\u00ed para ayudarte a evitar la desconexi\u00f3n cuando no seas capaz de elevar el saldo de tu cuenta por encima de 0,01 $. Inf\u00f3rmate sobre nuestro plan de pago diferido (PPD) y c\u00f3mo te ayuda a mantener la [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":31541,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"custom_body_class":"","footnotes":""},"class_list":["post-30364","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.6 (Yoast SEO v28.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Atenci\u00f3n al cliente | Prepago de electricidad<\/title>\n<meta name=\"description\" content=\"Los servicios de atenci\u00f3n al cliente est\u00e1n disponibles cuando los necesitas. 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