Unfortunately, even if you lose power during a major weather event or experience rolling outages such as we experienced during “Snowmageddon 2021”, your TDU may continue to send estimated usage from your meter to Pogo. The meter reads received from your TDU is what Pogo bills you for (this is the same for all electricity retailers).
We promise that this will be corrected in our systems and you will not be charged for power you didn’t use.
If waiting for the estimated usage to be corrected in our system is causing financial hardship, Pogo has options to help you. Please contact us to learn more.