Customer Relief for Covid-19


Pogo’s got you covered!
Assistance for customers in need is here!

Deferred Payment Plan (DPP)

All Pogo Energy customers are pre-approved for our DPP with no fees, interest or credit checks. During this challenging time, we’ve extended the Deferred Payment Plans to keep your power on and is available to everyone. For all the details regarding Pogo’s DPP, please visit our DPP page. If you’d like to get a DPP, text DPP to 24197 anytime and Edison will help you.

Covid-19 Electricity Relief Program

Great news, we’ve worked with the Public Utilities Commission and other energy industry leaders to provide financial assistance for those customers who have lost their job and need help keeping the lights on. If you have already filed for unemployment benefits, you also qualify for this energy assistance program. There’s a little work on your part…some paperwork (attestation from TWC, TWC approval letter, Pogo account number, ESI ID, etc.). Once you’ve successfully completed it, and you have qualified for the program, Pogo will receive notification that your service is protected from disconnect. Please call 866-454-8387, option 1, for more details (keep trying…they’re overwhelmed with an influx of calls).

Covid-19 FAQs

The Public Utility Commission of Texas has published several FAQs regarding their response to the COVID-19 outbreak. These FAQs may be found on this official document. If you have additional questions, Pogo Care is here to help…Pogo does have your back.

Comprehensive Energy Assistance Program (CEAP)

Additional payment assistance agencies are available to you. The Comprehensive Energy Assistance Program (CEAP) is designed to aid eligible low-income customers with their electricity bills in Texas. Click here for more details on eligibility and availability.

Texas Unemployment Benefits

For those who have been displaced from your jobs due to the Coronavirus, you may apply for benefits with the Texas Workforce Commission either online anytime or by calling TWC’s Tele-Center at 800-939-6631 from 8am – 6pm cst, Mon – Fri.

Jobs Available

Amidst the Covid-19 chaos of millions of Americans becoming unemployed last week, there’s GOOD NEWS…several companies are hiring hundreds of thousands due to the virus. Here are some of the companies (but not all) on a massive hiring spree and where to look and apply.

COVID-19 SCAM WARNING: Pogo will never call you to request payment on your Pogo account. If you receive a call, please disregard as false and do not provide any personal information.

For all the details and fine print of our Deferred Payment Plan, please review our Terms of Service.

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