Coronavirus and Pogo's Assistance

We at Pogo Energy always look out and care for our customers. Like other small businesses, we are invested in the future of our community. We know the spread of the Covid-19 virus and the speed at which things are changing around us will affect our customers and the community.  During this time when everyone is self-distancing, we should be mindful of these communities that we all live and work in, and most importantly support each other. As always, Pogo has your back and here’s an update on what we’re doing to help you through these times:

  • We continue to monitor the latest developments from the Federal Government, State of Texas, as well as the Public Utilities Commission.  We will be complying with their guidance and to the degree that funding and/or special dispensation is made available, we will be communicating those opportunities to you as they unfold on our website.

  • Payment assistance agencies are available to you today.  The Comprehensive Energy Assistance Program (CEAP) is designed to aid eligible low-income customers with their electricity bills in Texas.  Click here for details on eligibility and availability.

  • Lastly, and most importantly, Pogo Energy promotes our Deferred Payment Plan (DPP) as a means to help you during financial difficulties; we got your back.  This is funding that can be provided to you immediately with terms and conditions found here.

Pogo remains committed to our amazing customers. May you and your families remain healthy and safe during this time.  More updates will be posted here on our website as we get them.

How To Reach Pogo

Just reply to one of your daily usage update text messages (or send a text to 24197) with one of our keywords!

  • Text BAL for your current account balance

  • Text DPP to set up a Deferred Payment Plan

  • Text LAST to get your last recharge amounts

Click here for a full list of interactive text keywords

You can reach us Monday – Friday, 7am to 6pm and Saturday, 9am to 4pm

Recharging Your Account

Pogo Energy gives you a few ways to recharge your account

Get the Pogo App

Yay! Pogo is now offering our app for download. Now it’s even easier to manage your account, recharge, redeem Pogo Rewards and access your usage history and more.

Download it today!

Thank you for joining Pogo Energy! You're now part of a community who's giving their old energy company the finger.

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